The guy who checked us in was lovely, other than that the staff in reception were either rude or unhelpful. We were given a complimentary late check out and the next morning two members of staff argued with us that we hadn’t. Didn’t end up paying for it but doesn’t feel like the customer is priority. During check in we had to wait a long time as the lovely guy was on his own. At least 3 staff members saw the queue and ignored it and left him to it.
Sarah
2024 年 5 月に 1 泊滞在
8/10 (良い)
Iain
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stay was perfect for two nights in Newcastle, room was nice, only problem was room wasn't turned over after first night, my partner couldn't make the trip so just used the extra towels on the second morning.
Iain
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Stefan
カップルで旅行
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and lovely hotel.
Stefan
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Phil
家族旅行
2024 年 4 月 29 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel itself was very nice, just woke early to the building work at the back of hotel