テラス / パティオ

ヨーテル ニューヨーク タイムズ スクエアの口コミ

4 out of 5

口コミ

7.2

良い

評価 10 - 2364 件の口コミ中 825 件が非常に良い" "
評価 8 - 2364 件の口コミ中 578 件が良い" "
評価 6 - 2364 件の口コミ中 387 件が普通" "
評価 4 - 2364 件の口コミ中 265 件が不満" "
評価 2 - 2364 件の口コミ中 309 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

6.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

4/10 (不満)

BINLE

良かった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Binle,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

4/10 (不満)

YUMI

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Yummi,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Tamie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Dekeysa,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Kentaro

2023 年 9 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Kentaro,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Masayuki

2023 年 7 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Masayuki,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to read you had a nice stay.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

8/10 (良い)

Hodaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
42st-Port Authority Bus Terminal駅から10分位かかるので、毎日疲れて帰ってくるとちょっと遠かったです。 1人で夜寝るだけでしたので問題なかったですが、ガラス張りのシャワーとトイレなので 2人以上だとちょっと気を使うと思います。 掃除は行き届いていて清潔です。 壁が薄いのか隣の声がよく聞こえました。 チェックインもチェックアウトも無人 荷物預かりもロボット、部屋もライトが紫色で ちょっと変わった未来的なホテルで今までにない体験で面白かったです。 料金も周辺より安いので1人の時はまた利用します。 日本人は見かけませんでした。
2023 年 5 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Hodaka,Thank you for choosing YOTELThanks also for taking the time to give us feedback, I am sorry you didn't pay attention for the distance we were from Port Authority Bus when you booked your room, this is something we can't do anything, sorry to read this.Again, the room size is a guest decision, we have room from 170 to 750 Sqft, I believe you choose what you considered was good for your needs.Regarding the room design, is good that you mention this point, so people look at the pictures that are public and all clear at the site, I believe you looked at it before booking.Very happy to see you considered the hotel CLEA and the room itself very clean, and at the end you mentioned what I believe is a key point on a decison when you buy a product or a service, and in this case a hotel stay, is the VALUE FOR MONEY, so you finished your review by saying, you will come back.Thank you so much for your great review.Sincerely,Jorge Tito

8/10 (良い)

SAORI

2022 年 11 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2022 年 11 月 30 日)
Dear Saori,Thank you for staying with us.we appreciate your rating 8/10.would be good to have specifics where we can improve so, we can work towards the 10/10.Looking forward to welcome you again soon.Sincerely,Jorge Tito

10/10 (非常に良い)

Elunico13

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay 👌
2024 年 5 月に 1 泊滞在

6/10 (普通)

Caleb

カップルで旅行
気になった点 : 設備とサービス
I paid $1,200 for a room that doesn’t have a refrigerator
2024 年 4 月に 2 泊滞在

8/10 (良い)

Natalie

Room was clean. The room was missing the eyehole on the door and the hair dryer did not work. The front desk was apologetic.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lynn、Istanbul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms too small
2024 年 5 月に 1 泊滞在

4/10 (不満)

Bhavana

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room was very inconvenient to stay in
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Bhavana,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.However, in your case, the issue was created by your choice of the room you decided to book.We have rooms from 175 to 750 Sqft, and you choose the smallest, I am sorry to read that was very inconvenient to stay in!I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

8/10 (良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was a bit small but good enough for what we needed. The location was excellent and very central to everywhere we wanted to go. Only downside is that the bathroom was glass.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Elizabeth,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.Thank you for your feedback, I am very sorry for the size of the room, but this was your choice, we have rooms from 175 to 750 Sqft, you choose the smallest.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff Robots were very convenient Great stay will go there again My wife loved it
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Michael,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

2/10 (非常に不満)

Nancy

They told me that there was a flood in the building and my reservation was cancelled. Further, they said I should have received a notification from Expedia but I haven’t received anything. I’m glad I don’t live too far from nyc and so I just decided to go home rather than search for another hotel.
2024 年 5 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Nancy,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable experience. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but you didnt stay at the hotel.What you relate here pertains to Expedia, as they were in charge to communicate to you our lack of availability because we had a big flood and we had to ask Expedia to relocate guests.I am sorry for what you experienced.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you who knows one day to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Arianna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was really cool and the bed so super comfortable. Everything was very clean and the staff was respectful. The area was perfect for tourists. I will be staying here my next trip to NY. The only thing that was unexpected was the taxes $$$
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Arianna,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very happy to read your comments about the STAFF, CLEANLINESS and the DESIGN.I am sorry about the taxes that you were not expecting, you should talk to your agent, as everything is informed in advance.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Steven

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, perfect place for couples around Times Square
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Steven,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very happy to read your comment about the SERVICE.Thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

8/10 (良い)

Elsie、Astoria

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Elsie,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

4/10 (不満)

Elizabeth

気になった点 : 清潔度、スタッフとサービス、設備とサービス
The room seem ok but shower was dirty with black gunk around the edges, very dusty and where the food tray sits looks like it has never been cleaned before. Elevators were always dirty. Employees at front desk were not helpful or friendly.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Elizabeth,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Just a note about the rooms, we know they are aging and there is a lot of wear and tear, but the rooms are not dirty.I will address your comments about the service provided by the front desk crew, this is not acceptable, please accept my apologies.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

8/10 (良い)

Vera、Scarborough

良かった点 : 施設のコンディションと設備
Good place to stay. Self check in and out, Near to Times Square.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Vera,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

6/10 (普通)

Justin

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms are a little beat up and some of the amenities were not working. Overall ok but not fantastic
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Justin,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it, I refer to the amenities that were not working, would be good to know.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

4/10 (不満)

Osvaldo

カップルで旅行
気になった点 : スタッフとサービス
Horrible size rooms for price dirty sinks unbelievable
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Osvaldo,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Just a note about the size of the room, I dont understand how you can blame the hotel, when you choose the room you stayed on, we have room from 175 to 750 Sqft, you choose the smallest available, you got it, dont understand your complaint.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Fatoumata

Best
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Fatoumata,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Eric、Stittsville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

8/10 (良い)

Tania、Toa Baja

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personal amable.
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Tania,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay, and you enjoyed the KINDNESS of the STAFF.Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Central location.
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Anne,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Celine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing they upgraded us to a better room for a low rate. Was an easy walk from Times Square and the subway. There was a lot of food options 1-2 blocks away. Oh and shower was amazing!
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Celine,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.The best part of your review is your mention about the STAFF, they strive to be better everyday, and this is a great recognition, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

PATRICIO、CHAPEL HILL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, we really enjoyed our stay here in NY
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Patricio,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

4/10 (不満)

Kashi

気になった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Kashi,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

8/10 (良い)

Matthew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were a bit tight, but they found creative ways to make you feel like you were in a higher end hotel.
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Matthew,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

6/10 (普通)

Firat

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The hotel is just like in the photos. However, remember that they make you pay for Resort Fee for every night. When you book the room, be aware that it is not included. We told the receptionist that we didn't know this and he told us that it happens a lot, that it is written in small letters during reservation and that we are adults so we should have read everything carefully. It is like they do this so that people cannot notice. Maybe it's my bad but I have never had such experience at other hotels. It was my first experience with having to pay extra. Apart from this, the room is really small. It is hard to move around if you are two people. The toilet and shower are in the room separated by glass and the door does not fully close. So when you are in there, your partner will hear "whatever you do". You will hear people from the hall. The noise insulation is not good at all. On top of that, one morning, some staff were chatting really loudly in the hall at 7:20 that after 10 minutes we had to get up and warn them. They say they offer complimentary mini refrigerators, yet in reality it is veeery limited and not easy to come by. They are also in bad shape, so if you need it, it could be a problem. When I asked for one, one receptionist told me to check with her every day between 12:00-2:00 and wait in my room! I could get one after 4 phone calls. Overall, I will not probably not stay at another YOTEL.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Firat,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Regarding the FACILITY FEE, as you can see here in EXPEDIA SITE in all answers given to previous reviews, we explain what it is and why you pay that, EXPEDIA where you booked, has also all information, the part of "written in small letter" I am very sorry, but your confirmation is not sent by the hotel, you need to consider who you booked with, although the answer from the person from the hotel is inaccurate, you have all information from the agency you booked with.As for the design and the size of the room, I am very sorry, but all is informed, in writing and with photos, we have rooms from 170Sqft to 750Sqft, you choose the smallest available, I am sorry for your choice.I take this chance to talk about our FACILITY FEE that you paid and you didnt know, (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Ronnie、Atlanta

2024 年 4 月に 3 泊滞在

2/10 (非常に不満)

Juan、Atlanta

2024 年 4 月に 1 泊滞在

8/10 (良い)

Fiorella Di

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Florella Di,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

8/10 (良い)

David

2024 年 3 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear David,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Jelena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed at Yotel for the second time and it was excellent. The location is perfect and the hotel is clean and modern.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Very happy to see your mention about the CLEANLINESS and how MODERN the rooms are, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

6/10 (普通)

David

出張
Elevator wait time was terrible.
2024 年 4 月に 2 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear David,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. Thank you for the information about the elevator, is new this type of issue, thank you for bringing it to our attention.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

6/10 (普通)

Razmik

Verbesserungsbedürftig
2024 年 4 月に 7 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Razmik,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.When you say needs improvement, would be good to give specifics, so we could concentrate our efforts to improve on specific things, and like this be more effective, thank you though.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Eric

出張, グループ旅行
良かった点 : 清潔度
Poor breakfast for the price.
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I took good note of your comment regarding the breakfast, we will take in consideration, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

2/10 (非常に不満)

Kayla

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Tv smart cast didn’t work. Was told all tvs in the building do not work.
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Kayla,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am sorry the TV Smart was not working in your room.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

4/10 (不満)

Murf

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room appeared clean but the smell of smoke was awful. Their clean air policy was not in affect at all. I could smell smoke all night and my clothes reeked of smoke when I got home. I'll probably never stay here again.
2024 年 1 月に 2 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Murf,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Argenis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bueno
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Argenis,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Jamie

2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Jamie,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

4/10 (不満)

Jenniebel

2024 年 4 月に 2 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Jenniebel,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

8/10 (良い)

Sumit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good and quite hotel to stay with peace
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Sumit, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

6/10 (普通)

Ashlyn

2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Ashlyn,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a fair stay. Would be good to know where we can improve as you rated us 3/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Steve

2024 年 3 月に 7 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Steve,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

8/10 (良い)

Wei-Chen

2024 年 3 月に 2 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Wei-Chen,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

2/10 (非常に不満)

Aman

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an absolute pile of dung of an establishment. Move on, go somewhere else. For the money, the place was dirty with poor living conditions, and broken amenitites. "Hotel and 3* " is a joke! I have pictures and videos of how pathetic this place is. It's so bad, the lobby stinks of marijuana, the staff are useless and ate my cookies. Just an embarrasement all round. I booked a different place.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Aman,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we don't promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito