テラス / パティオ

ヨーテル ニューヨーク タイムズ スクエアの口コミ

4 out of 5

口コミ

7.2

良い

評価 10 - 2354 件の口コミ中 827 件が非常に良い" "
評価 8 - 2354 件の口コミ中 577 件が良い" "
評価 6 - 2354 件の口コミ中 381 件が普通" "
評価 4 - 2354 件の口コミ中 264 件が不満" "
評価 2 - 2354 件の口コミ中 305 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

6.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

4/10 (不満)

BINLE

良かった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Binle,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

4/10 (不満)

YUMI

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Yummi,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Tamie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Dekeysa,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Kentaro

2023 年 9 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Kentaro,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Masayuki

2023 年 7 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Masayuki,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to read you had a nice stay.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

8/10 (良い)

Hodaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
42st-Port Authority Bus Terminal駅から10分位かかるので、毎日疲れて帰ってくるとちょっと遠かったです。 1人で夜寝るだけでしたので問題なかったですが、ガラス張りのシャワーとトイレなので 2人以上だとちょっと気を使うと思います。 掃除は行き届いていて清潔です。 壁が薄いのか隣の声がよく聞こえました。 チェックインもチェックアウトも無人 荷物預かりもロボット、部屋もライトが紫色で ちょっと変わった未来的なホテルで今までにない体験で面白かったです。 料金も周辺より安いので1人の時はまた利用します。 日本人は見かけませんでした。
2023 年 5 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Hodaka,Thank you for choosing YOTELThanks also for taking the time to give us feedback, I am sorry you didn't pay attention for the distance we were from Port Authority Bus when you booked your room, this is something we can't do anything, sorry to read this.Again, the room size is a guest decision, we have room from 170 to 750 Sqft, I believe you choose what you considered was good for your needs.Regarding the room design, is good that you mention this point, so people look at the pictures that are public and all clear at the site, I believe you looked at it before booking.Very happy to see you considered the hotel CLEA and the room itself very clean, and at the end you mentioned what I believe is a key point on a decison when you buy a product or a service, and in this case a hotel stay, is the VALUE FOR MONEY, so you finished your review by saying, you will come back.Thank you so much for your great review.Sincerely,Jorge Tito

8/10 (良い)

SAORI

2022 年 11 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2022 年 11 月 30 日)
Dear Saori,Thank you for staying with us.we appreciate your rating 8/10.would be good to have specifics where we can improve so, we can work towards the 10/10.Looking forward to welcome you again soon.Sincerely,Jorge Tito

6/10 (普通)

Lalanirina Cathy

良かった点 : スタッフとサービス、施設のコンディションと設備
Dommage la chambre est mignione, propre mais très petite. L’Hotel se situe à 10mn à pied de Time square, très pratique. Personel gentil.
2024 年 5 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Lalanirina Cathy,Thank you for choosing Yotel New York Times Square for your recent visit to NYC and for taking the time to share your experience.We are happy to hear you had a pleasant stay and enjoyed our convenient location and friendly service.Regarding your comments about the small rooms we take this opportunity to inform that we have a good description of all the rooms‘ types in our page. Some rooms are much bigger than others and those dimensions are also listed. Our guests are welcome to choose the rooms that best fits their need and preference.Thank you again and and we hope to welcome you again very soonSincerely,

8/10 (良い)

Brigitte

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bien en général.
2024 年 5 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Brigitte,Thank you so much for choosing Yotel New York Times Square for your recent visit to NYC. We appreciate the time you have taken to leave such positive feedback regarding our Hotel. Our entire team takes pride in the level of service provided, so it is with great pleasure to hear that you enjoyed your stay with us and we hope to welcome you again very soon.Sincerely,Jorge Tito

10/10 (非常に良い)

Aileen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Aileen,Thank you for staying with us and for your feedback. We are happy to hear that you had a very pleasant stay and we hope to welcome you again soonSincerely,Jorge Tito

10/10 (非常に良い)

Monserrate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo muy bien y limpiecito pero lo encontré demaciado carro !!!!demasiado impuestos para todos!!!!!tienen q bajarle el precios por la gente le cojen miedo !! Te dicen un precios y después le meten todos esos impuestos y te matan pagues 1,500 por 4 dias demaciado dinero 💰 ☹️ 😒
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Gabriel、Dover

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect location
2024 年 4 月に 1 泊滞在

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value. Friendly staff!
2024 年 5 月に 1 泊滞在

4/10 (不満)

Adrienne

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are REALLY small…I see why they are called ‘cabins’. My too had an odor, did not smell clean. The glass wall on the room side by the sink was not clean, had finger prints on it.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Amie

良かった点 : スタッフとサービス
Like the convenience of the location and how close it is to the cruise terminal. The room could've been cleaner. No coffee on site. The only coffee bar closes at 2pm. Staff is outgoing and friendly.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dang

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel offers an affordable rate for its room. My room is perfect for 1 person who only needs a place to sleep after work for few days.
2024 年 5 月に 6 泊滞在

8/10 (良い)

Forood

出張
良かった点 : スタッフとサービス
Just average and too much money for the level of hotel. The resort fee of $130 was such away as there is just a patio area with no event or anything. Just a seating area
2024 年 5 月に 3 泊滞在

8/10 (良い)

Jay Joel、Toronto

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pros: Clean room. Easy access to both public transportation and UBER rides. Walking distance to food places. Even to landmarks. Cons: Unsecured public internet. Hotel breakfast is overpriced with limited buffet options.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

dorothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So cute
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and clean and amazing view
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Elunico13

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay 👌
2024 年 5 月に 1 泊滞在

6/10 (普通)

Caleb

カップルで旅行
気になった点 : 設備とサービス
I paid $1,200 for a room that doesn’t have a refrigerator
2024 年 4 月に 2 泊滞在

8/10 (良い)

Natalie

Room was clean. The room was missing the eyehole on the door and the hair dryer did not work. The front desk was apologetic.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lynn、Istanbul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms too small
2024 年 5 月に 1 泊滞在

4/10 (不満)

Bhavana

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room was very inconvenient to stay in
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Bhavana,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.However, in your case, the issue was created by your choice of the room you decided to book.We have rooms from 175 to 750 Sqft, and you choose the smallest, I am sorry to read that was very inconvenient to stay in!I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

8/10 (良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was a bit small but good enough for what we needed. The location was excellent and very central to everywhere we wanted to go. Only downside is that the bathroom was glass.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Elizabeth,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay.Thank you for your feedback, I am very sorry for the size of the room, but this was your choice, we have rooms from 175 to 750 Sqft, you choose the smallest.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff Robots were very convenient Great stay will go there again My wife loved it
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Michael,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

2/10 (非常に不満)

Nancy

They told me that there was a flood in the building and my reservation was cancelled. Further, they said I should have received a notification from Expedia but I haven’t received anything. I’m glad I don’t live too far from nyc and so I just decided to go home rather than search for another hotel.
2024 年 5 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Nancy,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable experience. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but you didnt stay at the hotel.What you relate here pertains to Expedia, as they were in charge to communicate to you our lack of availability because we had a big flood and we had to ask Expedia to relocate guests.I am sorry for what you experienced.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you who knows one day to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Arianna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was really cool and the bed so super comfortable. Everything was very clean and the staff was respectful. The area was perfect for tourists. I will be staying here my next trip to NY. The only thing that was unexpected was the taxes $$$
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Arianna,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very happy to read your comments about the STAFF, CLEANLINESS and the DESIGN.I am sorry about the taxes that you were not expecting, you should talk to your agent, as everything is informed in advance.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Steven

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, perfect place for couples around Times Square
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Steven,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.Very happy to read your comment about the SERVICE.Thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

8/10 (良い)

Elsie、Astoria

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Elsie,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

4/10 (不満)

Elizabeth

気になった点 : 清潔度、スタッフとサービス、設備とサービス
The room seem ok but shower was dirty with black gunk around the edges, very dusty and where the food tray sits looks like it has never been cleaned before. Elevators were always dirty. Employees at front desk were not helpful or friendly.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Elizabeth,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Just a note about the rooms, we know they are aging and there is a lot of wear and tear, but the rooms are not dirty.I will address your comments about the service provided by the front desk crew, this is not acceptable, please accept my apologies.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Mike

2024 年 4 月に 3 泊滞在

8/10 (良い)

Vera、Scarborough

良かった点 : 施設のコンディションと設備
Good place to stay. Self check in and out, Near to Times Square.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Vera,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

6/10 (普通)

Teresa

2024 年 4 月に 3 泊滞在

6/10 (普通)

Justin

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms are a little beat up and some of the amenities were not working. Overall ok but not fantastic
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Justin,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it, I refer to the amenities that were not working, would be good to know.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

4/10 (不満)

Osvaldo

カップルで旅行
気になった点 : スタッフとサービス
Horrible size rooms for price dirty sinks unbelievable
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Osvaldo,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Just a note about the size of the room, I dont understand how you can blame the hotel, when you choose the room you stayed on, we have room from 175 to 750 Sqft, you choose the smallest available, you got it, dont understand your complaint.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Fatoumata

Best
2024 年 4 月に 1 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Fatoumata,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Eric、Stittsville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

8/10 (良い)

Tania、Toa Baja

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personal amable.
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Tania,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay, and you enjoyed the KINDNESS of the STAFF.Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Central location.
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Anne,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

Celine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing they upgraded us to a better room for a low rate. Was an easy walk from Times Square and the subway. There was a lot of food options 1-2 blocks away. Oh and shower was amazing!
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Celine,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.The best part of your review is your mention about the STAFF, they strive to be better everyday, and this is a great recognition, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

10/10 (非常に良い)

PATRICIO、CHAPEL HILL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, we really enjoyed our stay here in NY
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Patricio,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito

6/10 (普通)

Darien

2024 年 4 月に 1 泊滞在

4/10 (不満)

Kashi

気になった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Kashi,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

8/10 (良い)

Matthew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were a bit tight, but they found creative ways to make you feel like you were in a higher end hotel.
2024 年 4 月に 4 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Matthew,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito

6/10 (普通)

Firat

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The hotel is just like in the photos. However, remember that they make you pay for Resort Fee for every night. When you book the room, be aware that it is not included. We told the receptionist that we didn't know this and he told us that it happens a lot, that it is written in small letters during reservation and that we are adults so we should have read everything carefully. It is like they do this so that people cannot notice. Maybe it's my bad but I have never had such experience at other hotels. It was my first experience with having to pay extra. Apart from this, the room is really small. It is hard to move around if you are two people. The toilet and shower are in the room separated by glass and the door does not fully close. So when you are in there, your partner will hear "whatever you do". You will hear people from the hall. The noise insulation is not good at all. On top of that, one morning, some staff were chatting really loudly in the hall at 7:20 that after 10 minutes we had to get up and warn them. They say they offer complimentary mini refrigerators, yet in reality it is veeery limited and not easy to come by. They are also in bad shape, so if you need it, it could be a problem. When I asked for one, one receptionist told me to check with her every day between 12:00-2:00 and wait in my room! I could get one after 4 phone calls. Overall, I will not probably not stay at another YOTEL.
2024 年 4 月に 3 泊滞在
Jorge Titoからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Firat,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Regarding the FACILITY FEE, as you can see here in EXPEDIA SITE in all answers given to previous reviews, we explain what it is and why you pay that, EXPEDIA where you booked, has also all information, the part of "written in small letter" I am very sorry, but your confirmation is not sent by the hotel, you need to consider who you booked with, although the answer from the person from the hotel is inaccurate, you have all information from the agency you booked with.As for the design and the size of the room, I am very sorry, but all is informed, in writing and with photos, we have rooms from 170Sqft to 750Sqft, you choose the smallest available, I am sorry for your choice.I take this chance to talk about our FACILITY FEE that you paid and you didnt know, (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito

10/10 (非常に良い)

Ronnie、Atlanta

2024 年 4 月に 3 泊滞在