ランチ、ディナーに営業 (アメリカ料理)

ザ ウェスティン ニューヨーク アット タイムズ スクエアの口コミ

4.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 4183 件の口コミ中 2525 件が非常に良い" "
評価 8 - 4183 件の口コミ中 980 件が良い" "
評価 6 - 4183 件の口コミ中 366 件が普通" "
評価 4 - 4183 件の口コミ中 165 件が不満" "
評価 2 - 4183 件の口コミ中 147 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Koichi、Nishi-Tokyo-shi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Koichi, Thank you for choosing The Westin New York at Times Square and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, David Weishar,Director of Operations

6/10 (普通)

Joji、Shinagawa

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
2泊3日の宿泊でしたが、2階のロビーからエントランスのある1階に下るエスカレーターが工事中で、2階から下りエレベータが用意されているものの、大勢の団体客との鉢合わせで大変不便でした。
2024 年 3 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Joji, Thank you for reviewing your stay. We are very sorry for the issues with the elevators during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We appreciate your valuable feedback, and we hope you will stay with us again for a more seamless, enriching experience.Best Regards, David Weishar,Director of Operations

8/10 (良い)

Tsuguhito

2024 年 2 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス
2023 年 10 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear valued Guest, Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the enriching experience you deserve. We hope you will consider giving us another chance to provide you with the optimal hospitality and accommodations you deserve every time you choose us.Best Regards, David WeisharDirector of Operations

8/10 (良い)

Akisaburo

2023 年 9 月に 1 泊滞在

8/10 (良い)

KENTA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ダウンタウン中心部で非常に便利
2023 年 8 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Kenta, Thank you for the generous review of your recent stay at The Westin New York At Times Square. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, David WeisharDirector of Operations

8/10 (良い)

SHOKO

2023 年 6 月に 7 泊滞在

6/10 (普通)

Mika

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Convenient and close to anywhere!
2023 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 5 月 25 日)
Dear Mika, Although your rating does not reflect your review, we are pleased to know you enjoyed our well-kept property and convenient location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Best Regards, Ryan Flannery Director of Operations

8/10 (良い)

FUMIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 4 月に 2 泊滞在

8/10 (良い)

Hidetaka

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋もベッドも広く問題なし。部屋のアメニティがShampoo、石鹸、ローションぐらいなので期待はしないほうが良いです入れて
2022 年 8 月に 3 泊滞在

8/10 (良い)

HARUMI

2022 年 7 月に 5 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend the Westin (Times Square).
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Michael、Jonesboroe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful. We were a block from the actual “Times Square” and 1/2 a block from a subway entrance. This was a double convenience. Close enough to enjoy and just far enough away from the noise (other than sirens) for rest. Will stay again.
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Michael, Thank you for your gracious review of The Westin New York at Times Square and for choosing us. We are thrilled to learn our intuitive associates exceeded your expectations and that you enjoyed our quiet accommodations. We are also glad our dynamic location perfectly suited to your needs. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

GINA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Westin was in the perfect location to everything we wanted to see in NYC. It was clean, safe and the staff was friendly.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing shower and the most comfortable bed I've ever slept on.
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jessica, It was our pleasure to welcome you to The Westin New York at Times Square. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Hope

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So quite yet so close to Times Squqre!
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Hope, Thank you for being our guest and for sharing your generous review. It was a pleasure to know you had a great stay and that you especially loved our quiet retreat and proximity to Times Square. We appreciate your feedback, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Rupinder

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 3 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Rupinder, Thank you for choosing The Westin New York at Times Square and for your high rating. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property helped elevate and optimize your stay. We loved accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Cristina

良かった点 : 清潔度
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Claudia Josefina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio, buen servicio, buen servicio de elevadores, el desayuno súper bien, y muy bien ubicado
2024 年 5 月に 4 泊滞在

4/10 (不満)

Anavel Gómez

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
La propiedad está bien lo malísimo es el personal, al llegar al hotel me dieron una habitación ya ocupada y eso es terrible en seguridad porque pude entrar como si nada a la habitación. Baje y lo reporte y me dieron otra. Desde el segundo día me estuvieron molestan en recepción con pagos extras por el cambio de habitación que no fue culpa mía. Solo un chico nos apoyó los demás terribles, y el personal de color en recetes sumamente grosero e intimidante, muy mala experiencia
2024 年 5 月に 5 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Ms. Gómez, Thank you for being our guest and for sharing the review of your time with us. Please accept our sincere apologies for the inconvenience caused to you upon arrival; we take your comments seriously and will convey this appropriately to ensure these concerns are not repeated. We are also sorry for the service shortfalls you experienced during your stay; we certainly understand the frustration you must have felt and are very grateful for your patience. Your feedback is valuable to us and has been addressed with our team members to ensure we are well-poised to serve you in the future. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with an exceptional visit that truly reflects the quality of service we always strive to deliver.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Takela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great customer service, great location and beautiful hotel
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Takela, Thank you for the generous review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our well-maintained property and excellent location, as well as our thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. It was a pleasure hosting your visit, and we hope to welcome you back soon. Best Regards, David Weishar,Director of Operations

8/10 (良い)

Amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room did not have the power supply/ports to support our electronic devices for charging and a refrigerator would have been a very convenient amenity we assumed would be there.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Luis Fernando

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Mr. Fernando, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Damon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
VERY professional staff!! Received a surprise with courtesy perks that were provided (i.e. food per diem and liberty boat cruise)! My guest and I felt like we were at home everyday we came in for the evening while staying in Times Square = the Mecca of New York!! Highly recommended and hope to stay there again !! (One minor gripe = would have been nice to have a mini-fridge available in our room). Thank you !! Damon.
2024 年 5 月に 3 泊滞在

6/10 (普通)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spent 4 nights celebrating our son’s graduation. The hotel was a 5 minute walk away from Times Square. Times Square Eatery, Chik-Fil-A, Little Italy Pizza, Cinnabon/Auntie Annie’s, and a 7-Eleven were all conveniently just outside the doors. The hotel was mostly quiet with the exception of 1 night with noisy neighbors but a call to the front desk helped to stop it. The only negatives would be the lack of outlets in the room and the fact that our room was not ready at the 4pm check-in. Most of the outlets are covered by the beds or mirror, leaving just one easily accessible on in which we could only plug in 2 items. The desk clerk tried offering a lesser room that was “ready now” which I thought was an odd offer. Why would I opt for a room with smaller beds than the room that I paid more for just because it was ready? The room we paid for should have been ready. We were not checking in early either. We were told that we’d get a call when our room was ready but after waiting almost 40 minutes, went back up to the desk and it was ready. Not sure why we didn’t receive a call.
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Michelle, Thank you for taking the time to share your detailed review. We were disappointed to read about not meeting some of your expectations and that your guestroom was not ready upon your arrival. We can understand your frustrations, and we will use your feedback to help us better our guest experience and services. Furthermore, we are sorry for the issue you mentioned in the guestroom assigned to you. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad to know our location worked out perfectly for you. We hope you will consider us again so we can provide you with the seamless hospitality and stay you should always expect from us. Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Shamu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Shamu, Thank you for rating your stay at The Westin New York at Times Square. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Kiminyana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Kiminyana, Thank you for choosing The Westin New York at Times Square and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

8/10 (良い)

Andrea

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Always a nice stay here great location. Property was under construction so a little inconvenient to get to the room
2024 年 3 月に 2 泊滞在

8/10 (良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Kevin, Thank you for choosing to stay at The Westin New York at Times Square. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Yadira、HIALEAH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Yadira, Thank you for choosing us and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Erica、San Diego

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Joan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view from the upper floors was amazing. It was near time square and the theatre area. Everything was accessible.
2024 年 4 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Joan, Thank you for being our guest and for sharing your gracious review of The Westin New York at Times Square. We are thrilled to know you loved our energizing views and that our proximity to Times Square and Broadway theatres perfectly suited to your needs. We hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

8/10 (良い)

Rhapsody

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Rhapsody, Thank you for sharing the nice rating about your experience at The Westin New York at Times Square. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Jada

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel overall. No microwave or fridge in the room tho. Have to pay for it
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Shandi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my second time here and there will be a third! I love this place!!
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Shandi, Thank you for choosing The Westin New York at Times Square again and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Charlisa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was so accommodating, professional and helpful. The convenience of having the shipping and receiving services on the property was helpful as well. The receptionist that consoled me affer arriving from botched business event really meant a lot to me. The housekeeping staff Belinda was the sweetest. The concierge staff were all amazing. I’ll definitely be back and highly recommend.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Shona Marie Michelle

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Luis at checkout was lovely!
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Sandy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service!!
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Sandy, Thank you for choosing us and for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing stay for our guests, and we are pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Orelvis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Orelvis, Thank you for the outstanding rating and for being our guest. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Plenty to eat all around the area. Close to Broadway shows able to walk to either also shopping. Only downside was traffic if you get in a car to go anywhere. Hotel was very nice, staff was extremely helpful and knowledgeable with everything around.
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Anthony, Thank you for being our guest and for your generous review of The Westin New York at Times Square. We are glad you enjoyed your time with us and that you loved our intuitively designed property and attentive associates. It was also a pleasure reading our dynamic location worked well for your plans. We appreciate all of your feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Jeremy、Selmer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, alot of dining options right there, staff was excellent , hop on and hop off bus has a stop out front
2024 年 5 月に 3 泊滞在

8/10 (良い)

Elke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, walkable to Broadway shows and good restaurants and circle line cruises.
2024 年 5 月に 6 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Elke, Thank you for being our guest at The Westin New York at Times Square and for your positive rating. We are glad you had a pleasant time with us and that our location in proximity to Broadway theatres, restaurants, and dozens of famed attractions perfectly suited to your needs. We loved hosting you, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

6/10 (普通)

nancy

家族旅行
気になった点 : 設備とサービス
Jamais nettoyer plancher bouteilles de savon pour ce laver était vite le samedi ménage fait vite pour le prix que la chambre coûte en plus ont as un surplus par jour de plus que 40$ un exagèrer
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Nancy, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies for the issues you experienced with the cleanliness of our property. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. We also regret your dissatisfaction with our destination fee, and we appreciate your feedback. Thank you again for your patience, and we hope you will revisit the next time you are in the area so we can show you our commitment to enhanced hospitality. Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Ruvimbo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Judy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay with a touch of class. The bedding and beds super comfortable.
2024 年 5 月に 5 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Judy, Thank you for your high rating of The Westin New York at Times Square and for choosing us. We are pleased to know you had a great stay and that you especially loved our thoughtfully crafted property and signature Westin Heavenly Bed. It was our pleasure accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

8/10 (良い)

Javalyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
yes
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Reese

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Reese, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Westin New York at Times Square, and we look forward to welcoming you again soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Mark Bradley Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay, restaurants are pricey, but lots of food options around.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Twyla M

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great staff and location! It's a very clean hotel. It's walkable to great spots in Times Square. A few issues, they need to start remodeling the bathrooms. The tiles were starting to crack and fade. Also the wallpaper started peeling. I requested car service from concierge and paid $175 from JFK, one way. I expected black car service, but received basic Uber.
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Twyla, Thank you for being a guest and relaying your review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates and dynamic location helped to elevate your visit. That said, we regret your disappointment with the guest room assigned to you and the additional concern outlined. We continue to receive high marks for our attentive hospitality and cleanliness, and we appreciate feedback that helps us improve moving forward. We hope to have the opportunity to host you again.Best Regards,David Weishar,Director of Operations

10/10 (非常に良い)

MICHAEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Michael, Thank you for choosing us and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations