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ザ ショーハム ホテル の口コミ

4 out of 5
ザ ショーハム ホテル
33 West 55th Street, New York, NY

口コミ

7.6

良い

評価 10 - 1002 件の口コミ中 356 件が非常に良い" "
評価 8 - 1002 件の口コミ中 315 件が良い" "
評価 6 - 1002 件の口コミ中 164 件が普通" "
評価 4 - 1002 件の口コミ中 101 件が不満" "
評価 2 - 1002 件の口コミ中 66 件が非常に不満" "

8.0/10

清潔度

8.2/10

スタッフとサービス

6.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Hiroko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

4/10 (不満)

Masayuki

2023 年 10 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2023 年 11 月 1 日)
Disappointed to see that you did not enjoy your stay with us. We would love to have the opportunity to welcome you back with a much more positive experience.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for a great feedback!. Delighted to see you had enjoyed your stay with us and we will look forward to your next visit. :)

6/10 (普通)

imai

2023 年 10 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for a great feedback!. Delighted to see you had enjoyed your stay with us and we will look forward to your next visit. :)

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2023 年 9 月 5 日)
Delighted to see such a perfect score!. Thank you again for staying with us and we will look forward to hosting you again in the near future.

6/10 (普通)

Masaaki

出張
2023 年 7 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for your score. We hope that we can improve this score to the highest level on your next visit to us. Thank you again for staying with us and we do hope to see you again soon.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リーズナブルで対応爽やか
とても良い場所にあってコンビニエンスストアやレストランも近くにあり何の不便もありませんでした ホテルスタッフの対応も爽やかでした
2020 年 1 月に 5 泊滞在
annaからの返信 (投稿日 : 2020 年 1 月 29 日)
Thank you for staying with us! Your feedback is appreciated.

8/10 (良い)

宿泊されたお客様

2019 年 11 月に 4 泊滞在
annaからの返信 (投稿日 : 2019 年 11 月 13 日)
Thank you for staying with us! We appreciate your feedback.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 5 泊滞在
annaからの返信 (投稿日 : 2019 年 10 月 24 日)
Thank you for staying with us! We appreciate your feedback.

8/10 (良い)

Gennia Abel Torres

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Chris

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Carpet stains, blood looking stains on curtains and walls. No response from Hotel
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review. We're sorry to hear that we did not exceed your expectations, the last thing we want is for our guests to be inconvenienced. We greatly appreciate and value your candid feedback. Should you have additional comments to share about you stay, our Guest Experience Team would be happy to assist.

6/10 (普通)

Curtis

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Great friendly staff and very convenient location. The bathroom was a nice size although the sink and tub were dated. Our a/c did not work very well, the mattress wasn’t the best and the furnishings in the room were dated. Also there wasn’t a mini fridge — which is normally a standard inclusion at a hotel.
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

8/10 (良い)

Stephanie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A little dated but very clean, staff was exceptional. Really good given its proximity to things for cost. Heater/AC were a little touchy but otherwise I thought it was great!
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us! We appreciate your feedback.

8/10 (良い)

J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

6/10 (普通)

BARRY

良かった点 : 清潔度、施設のコンディションと設備
The bathroom is very small. The hot water was lukewarm. Not sure what happened
2024 年 5 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
It is disheartening to see that you we could be of a better service to your needs. We do hope that you will give us another chance in the near future as we would love to welcome you back with a much more positive approach.

8/10 (良い)

Erika

出張
Overall fine. The AC unit was loud as was the room hear the elevator.
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

8/10 (良い)

Nanjun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location is excellent. The staff were friendly. The room and the adjacent bathroom are spacious considering the location. But the facilities (the desk, the TV set and the bed including the mattress on it) and the furnishings in general could be much improved. They also did not provide slippers, etc.
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

10/10 (非常に良い)

Angie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay in a great location.
2024 年 5 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

6/10 (普通)

Charles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Inexpensive hotel in high.rent district. Sparsely furnished. No fridge or even water. Locks to room didn’t work with three key changes until the internal handyman discovered the battery was dead. Finally fixed at mid-night. Service from reception, however, was fine and friendly. We would likely choose more upmarket hotel. Can only book on line.but reception upgraded us to suite at no cost.
2024 年 5 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

8/10 (良い)

Lois Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good basic hotel -- not the type with a minibar in the room, or even a one-cup coffee-maker, but clean and comfortable, and the staff was efficient and pleasant. Mid-town Manhattan location is crowded and busy, but a convenient location for restaurants, public transportation, etc. Starbucks in the lobby is a nice touch.
2024 年 5 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

6/10 (普通)

Fouad

家族旅行
気になった点 : 施設のコンディションと設備
The property is a run-down and wasn’t quite what I was expecting from the photos.
2024 年 5 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

6/10 (普通)

G

カップルで旅行
気になった点 : 施設のコンディションと設備
The lobby and restaurant look very nice, then you step into the room and its 1980 something. Least the bed looked new and nice new linen. But, no plugs near the bed and some, the plug would just fall out. The carpet is old and looks dirty. We had a balcony...which was filthy and had lots of bird poop on it and the furniture. I would consider it over priced for the quality of accommodation you get.
2024 年 4 月に 3 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your review. We're sorry to hear that we did not exceed your expectations, the last thing we want is for our guests to be inconvenienced. We greatly appreciate and value your candid feedback. Should you have additional comments to share about you stay, our Guest Experience Team would be happy to assist.

10/10 (非常に良い)

Michelle、Biddeford

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff is very efficient and nice. Rooms are clean and the area is great. My only complaint was that I had booked two rooms for my travel companion and I but we were placed in two entirely different towers. It would have been nice to at least be on the same floor. Other than that, really nice hotel.
2024 年 5 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for staying with us! We appreciate your feedback.

8/10 (良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms are a little small but that is pretty normal for NYC. Room was a little dated with some wear but still nice. Bed was ok but a little uncomfortable. Very convenient location to Central Park and 5th. Ave. Shopping. Would stay again.
2024 年 4 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your feedback! We look forward to welcome you back.

10/10 (非常に良い)

carmen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and service
2024 年 4 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for taking your time out for giving us a perfect score!. Delighted to see that your enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 (良い)

Joseph、Cherry Hill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and nice place. Slightly dated rooms.
2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Guest you for taking your time out of for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 (非常に良い)

matvey

2024 年 4 月に 6 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for taking your time out for this review. Delighted to see that you had enjoyed your stay with us and we will look forward to your next visit.

10/10 (非常に良い)

Sherry

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, great location, nice rooms
2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 (非常に良い)

Gale

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

6/10 (普通)

Kari

2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking your time out for this review. It would have been our pleasure to see a better score. However, we will look forward to hosting you again in the future with a much more positive approach.

6/10 (普通)

Jorge

出張
The location was perfect for midtown shopping. Plenty of dining options close by. The romm was very small and the view was non existent caused a "closed in feeling". Staff was fine. There was a super strong fragrance throughout that initially was pleasant but eventually gave me a headache as it was in the room as well. Fine for short trip up, one night but most likely not going to return.
2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Disappointed to see that you did not enjoy your stay at the Shoreham. We do hope that you will give us another chance in the future as we would love to turn things around and provide you with a much more positive approach.

6/10 (普通)

yogesh

2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

6/10 (普通)

Maria del Carmen

2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

8/10 (良い)

Jill

出張
I wish it had a coffee maker in the room.
2024 年 4 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

4/10 (不満)

Rachelle Anne、Okemos

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
The good thing about this hotel is the proximity to 5th ave. The hotel lobby smells like weed and it’s overwhelming if you’re not used to it. The hallways smell like weed too just like the elevators. I cannot believe nobody does anything about it. If I havent paid yet, I would have bailed out. They need to work on cleanliness, even my non-smoking room smells like smoke SMH
2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Disappointed to see that you did not enjoy your stay at the Shoreham. We do hope that you will give us another chance in the future as we would love to turn things around and provide you with a much more positive approach.

6/10 (普通)

Taylor

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Our air conditioner did not work. We called the front desk and they sent out a guy look at it. He came back stating it was fixed. We slept in sweat as it didn’t get fixed and sweated the next night as well. We tried to stay away from the hotel as much a possible due to these issues.
2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 19 日)
Disappointed to see that your issue was not resolved during your stay. Did you request a room move?. As in situations like this we do our best to accommodate our Guests to the best of our ability. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

8/10 (良い)

Frank

2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

10/10 (非常に良い)

Sherie Mae

2024 年 3 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for staying with us!

10/10 (非常に良い)

Odelina

2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for taking your time out for giving us a perfect score!. Delighted to see that your enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 (非常に良い)

Shawna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good, it was conveniently located to everything we wanted to do while visiting the city. Will most likely stay again.
2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

10/10 (非常に良い)

Victor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Una excelente opción
2024 年 3 月に 5 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

6/10 (普通)

NURIA

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Necesita una renovación de sus instalaciones
2024 年 4 月に 2 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Disappointed to see that your stay did not go as planned. We would love to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the near future.

10/10 (非常に良い)

Michele

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

4/10 (不満)

kevin、Devonshire

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Run down. Very old worn out rooms. Tattered carpets and towels. Requires a complete refurb. Avoid this hotel. Rooms are like a youth hostel standard.
2024 年 4 月に 4 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Disappointed to see that your stay did not go as planned. We would love to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the near future.

10/10 (非常に良い)

kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

6/10 (普通)

Martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Considering this is the most expensive city in the world, this hotel is not so bad for the price (I booked 6 months in advance for Easter weekend). The lobby, hallways and room were all clean. Every staff member we interacted with was A1. Room was made everyday (unexpected since a lot of hotels are cutting on that). A few loose screws (shower head, faucet) but nothing a maintenance man can't handle in a few minutes and it certainly didn't prevent us from using them. Wifi is below average - this needs improvement ASAP.
2024 年 3 月に 3 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Disappointed to see that your stay did not go as planned. Happy to hear that staff provided an A1 service. We will be sure to address the wifi issue with our IT team. We would like to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the future.

8/10 (良い)

walter

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for such a wonderful score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future. :)

8/10 (良い)

Eileen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient for visiting the major sights in Manhattan. It was very clean and the bed and linens were nice. The staff were friendly and helpful .The room was spacious but spartan. The bathroom sink is miniscule. There was no on-site restaurant for breakfast but several very close by. I would definitely stay there again.
2024 年 3 月に 5 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your wonderful review. Delighted to see that you had enjoyed your stay with us and we will look forward to hosting you again in the near future.

2/10 (非常に不満)

Pierre-Maurice

カップルで旅行, 家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Die lange ist wirklich gut, Aber: -das Hotel sollte renoviert werden -die Betten sehr klein -wenn man das Fenster öffnet kommt direkt ein ekliger essen Geruch rein Sonst die Subway ist nicht weit Die Lage als solches Mega Das Personal ist nett
2024 年 3 月に 5 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
172 / 5,000Translation resultsTranslation resultVielen Dank für Ihre ehrliche Bewertung. Sie werden erfreut sein zu erfahren, dass wir uns einem umfassenden Facelift unterziehen, und würden Sie gerne mit einer viel positiveren Einstellung wieder willkommen heißen.

8/10 (良い)

Meade

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 3 月に 3 泊滞在
Shoreham Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for a great score!. Delighted to see that you stay went well and we will look forward to hosting you again in the near future. :)