The room I stayed in was not clean, water dropping by the window. The rom was supplied with one small soap for two person staying for three days. Whilst staying, my room was not cleaned for first two day. After complaining on the second day they cleaned my room. The receptionist at the hotel was pretty rude and not helpful when I made a complain. I would definitely miss this hotel for my next trip to NY and I suggest you do the same.
sadeq
2024 年 6 月に 3 泊滞在
8/10 (良い)
kareem、waterloo
家族旅行
2024 年 6 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was quite closer to Manhattan than I expected which was great only 20-25min by car and the staff was really nice
kareem
2024 年 5 月に 2 泊滞在
8/10 (良い)
Stacia
2024 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stacia
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Charles
小さなお子様連れの家族旅行
2024 年 5 月 29 日
Arrived at property to check in only to discover that there is no parking available even though free parking was advertised. Pointed out to front desk clerk that I could not check in as I had a 5 year old child in the car and no where to park.Clerk rudely replied that wasn't their problem. I requested a void of my credit card deposit.Clerk tried to mislead me to call Expedia for a refund after running card on her merchant terminal.This caused an argument when I refused to leave without the void receipt.As I did not want my credit card billed after I left. A older man sitting at the counter beside the clerk eventually instructed her to void the transaction and to remove the free parking advert from the Expedia website as they knew that they didn't have enough parking spaces available for all of their guests.
This left me and my child stranded in New York at night with no where to stay. I have never in my life experienced such uncaring service from a hotel.
Charles
2024 年 5 月に 1 泊滞在
8/10 (良い)
Pablo flores
2024 年 5 月 26 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Pablo flores
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Stella
2024 年 5 月 23 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel advertised free wifi but in reality, it’s only available downstairs in the reception/common area. This is false advertising.
Bathroom fan can’t be switched off at all as the light switch and fan operate on one switch only. Ugly fluorescent lighting in the bathroom.
Burnt out light bulb in bedside lamp was never changed, despite an assurance that it would be.
The furniture is ornate and cheap looking.
Noisy. Cars on the expressway and main road can be heard outside the window at all hours.
No restaurants nearby.
Stella
2024 年 5 月に 4 泊滞在
6/10 (普通)
Evgeny
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス
This is a good place to stay with clean rooms and interesting lobbies. Coffee and tea on the main floor is very convenient.
The huge disappointment was not availability of WI-Fi in the room and not even in the lobby on the fourth floor. I had to go down to the lobby on the main floor to do some work on my computer. The light in bathroom is very dim. It was very difficult to see my face good enough for shaving. I would imagine for make up it will be even more difficult. The door glass for shower in the bath didn't prevent water from going out. It ended up making a big paddle on the floor. I cleaned it with one of the towels, but was not impressed. Lastly, hotel does not have late check out. I was firmly asked to leave by 12:30 or pay late check out fee.
Evgeny
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Bernadette
カップルで旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Their is everything that we needed around the hotel