シティ ビュー

ル メリディアン ニューヨーク セントラル パークバイ マリオットの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 1003 件の口コミ中 420 件が非常に良い" "
評価 8 - 1003 件の口コミ中 264 件が良い" "
評価 6 - 1003 件の口コミ中 154 件が普通" "
評価 4 - 1003 件の口コミ中 88 件が不満" "
評価 2 - 1003 件の口コミ中 77 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

CHIKARA

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロケーションが抜群です。
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 20 日)
チカラ様、ル メリディアン ニューヨーク、セントラル パークの素晴らしいロケーションを高く評価していただいたことを嬉しく思います。ご指摘ありがとうございます。次回のご来店を心よりお待ちしております。

2/10 (非常に不満)

takayuki

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
エレベーターが全く来ない スタッフの対応は最悪 屋上のレストランの客と宿泊者及びホテルスタッフが2台のエレベーターで行き来する為、全く来ない
2022 年 7 月に 6 泊滞在
Rosario Bianchi | General Managerからの返信 (投稿日 : 2022 年 7 月 28 日)
お客様、 ご不便をおかけしましたことをお詫び申し上げます。 常連客を屋上に連れて行く私たちのサービスエレベーターは動揺していませんでした。 その後、ホテルは2つのゲスト用エレベーターを使用する必要があり、遅延が発生しました。 これは通常の方法ではなく、修復されたことを保証します。 またお会いできて、より良い体験ができることを願っています。 ありがとうございました。 心から、

4/10 (不満)

j、tokyo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 3 泊滞在
Jeff Harvey General Managerからの返信 (投稿日 : 2018 年 9 月 20 日)
Dear J, Thank you for choosing our hotel and for taking the time to provide feedback. We hope you will accept our apologies for problems which inconvenienced you and caused the low rating. We hope we will have another occasion to provide you with the hospitality and outstanding service you should have experienced with this visit. Jeff Harvey General Manager

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location in the theater district. One thing we noticed was how quiet it was at night. Probably good insulation but perhaps location of the building in the center of a block helped.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was what we expected. Room was small but typical for Manhattan
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Robert, we're delighted to know that your experience at Le Méridien New York, Central Park met your expectations. While our room sizes are reflective of Manhattan properties, we always aim to provide an efficient and comfortable environment. We appreciate your feedback and hope to host you again in the future.

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Victoria, thank you for the perfect score on Expedia! It's wonderful to know your stay at Le Méridien New York, Central Park met your expectations. We hope to see you again soon for another outstanding experience.

10/10 (非常に良い)

Heather

良かった点 : スタッフとサービス、施設のコンディションと設備
That I could check and leave my bags for a few hours and come back later for them. Most thankfully for this!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Heather, it's fantastic to hear that Le Méridien New York, Central Park was able to accommodate your luggage requirements, making your visit more convenient. Convenience and customer satisfaction are key for us! We're looking forward to welcoming you back on your next New York adventure.

8/10 (良い)

Brooke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Brooke, thank you for choosing Le Méridien New York, Central Park for your recent stay. We are glad to see you had a positive experience. We truly appreciate your rating and we're looking forward to hosting you again in the future.

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They said we had a $40 room credit but did not take it off of our restaurant charge, even though I charged it to our room. That was kind of silly and a bit of a let down. The hotel was clean and quiet and had comfortable beds. The restaurant had a lovely breakfast (pricey when they don’t apply your room credit). Location is prefect for park and high end shopping and museums.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Barbara, we appreciate you taking the time to provide us with your feedback. We regret to hear there was a misunderstanding around your room credit; our purpose is always full guest satisfaction. It's wonderful to see though, that you found Le Méridien New York, Central Park to be clean, serene and comfortable. We're delighted you enjoyed your breakfast experience at our restaurant and appreciated our prime location. We hope for the opportunity to offer you an impeccable stay in the future.

10/10 (非常に良い)

Ricardo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The main desk staff, bell hop staff, and restaurant staff were all amazingly friendly & helpful.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Ricardo, it's wonderful to hear that you appreciated the service provided by our team members at Le Méridien New York, Central Park. We're thrilled that you had an exceptional experience with us. Looking forward to welcoming you back in the future!

10/10 (非常に良い)

THE-NGOC

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hospitality
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
THE-NGOC, thank you for recognizing the hospitality at Le Méridien New York, Central Park. Our team members are delighted to read your appreciation. They make every effort to deliver a memorable experience to every guest. Hope to welcome you back in the near future.

6/10 (普通)

Félix Beaudoin

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room was really small and not adapted for 2 people. No place to put our personnal stuff and clothes. It was really dusty on the top of the head of the bed
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Félix, it's clear that certain elements of your stay did not meet your expectations. We appreciate your feedback regarding the size of the room and storage space. We will certainly consider it for potential improvements. Our team members strive to maintain our spaces to an impeccable standard and your comments regarding cleanliness will be addressed. We hope you will give us another opportunity to impress you in the future.

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Eric, thank you so much for taking the time to rate your stay at Le Méridien New York, Central Park. We're delighted to see you had a memorable experience and we look forward to the opportunity to serve you again in the future.

10/10 (非常に良い)

Jean-Francois

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Le personnel est sympathique et cherche réellement a rendre le séjour agréable.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Jean-François, nous sommes ravis d'apprendre que votre séjour au Méridien New York, Central Park a été agréable. Les membres de notre équipe font tout leur possible pour garantir aux clients comme vous une expérience agréable. Nous sommes impatients de vous accueillir à nouveau pour un autre agréable séjour.

10/10 (非常に良い)

Janaina

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location! Location! The hotel is located on the same block as the Carnegie Hall, a few blocks from Central Park, and the most luxurious shopping of NYC! The entire staff was nice and helpful. The restaurant has excellent food and five star service. It is an older Meridian but the room was clean and the sheets were crisp. Since I don’t go to NYC to stay inside of my room, the age of the hotel didn’t bother me at all. I would stay at this hotel again!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Janaina, thank you for sharing your wonderful experience at Le Méridien New York, Central Park. We're truly thrilled that you enjoyed our unbeatable location and our restaurant's top-notch dining experience. You'll always find our team members helpful, our rooms immaculate and comfortable. Your affirming words about returning are greatly appreciated. We await your next visit with excitement!

2/10 (非常に不満)

Yiyun

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They dont have concierge floor, they dont have central park view, everything described on the website just not exist! Terrible experience!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Yiyun, it's unfortunate to hear your recent stay didn't meet your expectations. It's regrettable you found discrepancies between our online descriptions and your personal experience. We continuously aim for clarity and accuracy in our presentations. Your feedback is crucial and will be considered to ensure improvement. We do hope you allow us another opportunity to serve you better in the future.

10/10 (非常に良い)

Janet

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Thanks for sharing this perfect rating, Janet!We're thrilled to hear you enjoyed your stay at Le Méridien New York, Central Park! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 (良い)

Duncan、CHICAGO, IL

家族旅行
良かった点 : 清潔度、スタッフとサービス
Bad: Room was dark and shower did not work properly (and could not be repaired). Good: Staff were very helpful & friendly; dining room was excellent.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 30 日)
Duncan, it's pleasant to hear that you found the team members at Le Méridien New York, Central Park helpful and enjoyed our dining room. We're saddened to hear about the issues you experienced with your room accommodations. We are committed to improving our facilities, guided by feedback such as yours. Thank you for sharing your insights and we look forward to having the opportunity to provide a better experience in the future.

10/10 (非常に良い)

Clare

良かった点 : 清潔度、施設のコンディションと設備
Check in was easy. Hotel old, like the rest of NYC but clean and well appointed.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 30 日)
Clare, it's wonderful to hear you found Le Méridien New York, Central Park to be well-maintained and our check-in process efficient. Our team strives to preserve the timeless elegance of our property while ensuring every comfort for our guests. We anticipate having the opportunity to welcome you back on your next visit.

10/10 (非常に良い)

Deja

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 29 日)
Deja, it's wonderful to see your perfect score for Le Méridien New York, Central Park! Seeing such a high rating makes us believe our efforts to provide a fantastic experience are working. We wholeheartedly appreciate your review and would be thrilled to welcome you back next time you visit New York.

10/10 (非常に良い)

Joanna、Towson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Joanna, it's wonderful to see your five-star rating for Le Méridien New York, Central Park. Your endorsement means a lot to us and we hope to host you again in the future, continuing to meet your expectations. Thank you for choosing our hotel for your stay in NYC. Safe travels.

10/10 (非常に良い)

Miriam

良かった点 : 清潔度、施設のコンディションと設備
Staff was welcoming and helpful. We stayed here for the location which was near to our wedding venue. Rooms are small but clean.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Miriam, your thoughtful review detailing your satisfactory experience at Le Méridien New York, Central Park is highly appreciated. We're thrilled to hear our welcoming team members made your stay memorable. Our prime location, especially its proximity to wedding venues, has proven to be beneficial for many guests. While our room sizes respect the architectural integrity of the building, we always ensure they offer a clean and cozy environment for our guests. We look forward to welcoming you back in the future!

2/10 (非常に不満)

Kyle

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
We appreciate you taking the time to share your feedback, Kyle.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 (非常に良い)

Taylor

良かった点 : スタッフとサービス
staff was terrific, rooms were dated but bed was comfortable
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 13 日)
Taylor, it's heartwarming to know that you appreciated our terrific team members during your stay at Le Méridien New York, Central Park. Although our rooms carry a certain charm, it's great to hear the comfort of the bed was to your liking. Thank you and we hope to welcome you back in the future.

10/10 (非常に良い)

Debra、Edgewater

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff wonderful, great restaurant
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Debra, thank you for sharing your feedback. The Le Méridien New York, Central Park team is thrilled to know you appreciated their service and enjoyed our dining options. Looking forward to your next visit.

10/10 (非常に良い)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
10/10
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Martin, it's great to hear that you had an exceptional experience at Le Méridien New York, Central Park. Your high rating means a lot to us and we look forward to having you again soon for another superb stay.

6/10 (普通)

Katherine

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
We had paid extra for a park view, concierge room floor. We were not given a park view room, in fact the room wasn't even on the side of the building that faced the park. And we were forced to pay an additional $100 for the concierge. When I expressed my dissatisfaction they said there was nothing they could do, but that they would refund the $100 and give us Marriott points, but they did not do so. I inquired to still request what they promised, but they have not yet responded.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Katherine, it's unfortunate to hear about your dissatisfaction with the room provided. Our objective is always to meet guest expectations, especially those involving specific room requests and we apologize for falling short this instance. Your feedback has been noted and this matter will be looked into. You may reach out to the hotel directly should you wish to discuss this further. Nevertheless, we've enjoyed having you as our guest and hope to have the opportunity to better serve you on future visits.

10/10 (非常に良い)

alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 28 日)
Alex, thank you for choosing Le Méridien New York, Central Park for your stay. We are thrilled to see your high rating and ecstatic you enjoyed your visit. Please come back and see us next time you're in the city - it would be our pleasure to serve you again.

10/10 (非常に良い)

Chantera

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 28 日)
Chantera, we are thrilled to hear about your exceptional stay at Le Méridien New York, Central Park. We sincerely appreciate the perfect rating and hope to welcome you back on your next visit to New York. Safe travels!

10/10 (非常に良い)

Jesus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place!!! Love it!!!
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 26 日)
Jesus, thank you for sharing your delightful experience at Le Méridien New York, Central Park! We're thrilled that you loved your stay with us. We hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Gustavo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All Ok !
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Gustavo, it's fantastic to hear that your stay at Le Méridien New York, Central Park was all right! Your feedback is appreciated, and we're looking forward to welcoming you back for another perfect stay soon.

6/10 (普通)

ADRIANA

2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 23 日)
Adriana, thank you for taking the time to rate your stay with us. We're saddened your visit to our hotel was just satisfactory. We always strive to provide a superior experience for our guests. Feedback like yours, even in the form of a simple rating, helps us understand where enhancements might be needed. We're eager for the opportunity to improve your perception during a future stay.

10/10 (非常に良い)

Tim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel!
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Tim, it is wonderful to hear that you enjoyed your stay at Le Méridien New York, Central Park. We strive to ensure our guests have a memorable and enjoyable experience. We can't wait to welcome you back for another great stay. Thanks for making us your choice hotel in New York City!

10/10 (非常に良い)

Steve

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Great staff
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 17 日)
Steve, we're thrilled to hear that you had a wonderful experience at Le Méridien New York, Central Park. It's pleasing to learn our team members made a positive impact on your stay. We look forward to welcoming you back on your next visit.

6/10 (普通)

Jacqueline、austin

グループ旅行
良かった点 : スタッフとサービス
This was not a bad hotel. It was convienent just old and funky.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 15 日)
Jacqueline, it's appreciated that you've taken the time to share your experience. We understand you found the hotel's location beneficial but had some concerns about the overall ambiance. Le Méridien New York, Central Park is designed to reflect a blend of vintage charm and modern comfort, and we regret if this aesthetic did not appeal to you. Your comments help us improve and we hope to welcome you back soon for a more satisfying stay.

6/10 (普通)

Rochelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was clean and we didn't hear any noise at night. Although the mattress was comfortable, I did not like the platform bed as it was very low to the ground. The phone in the room didn't work so we had to call the front desk from our cell phones. Our tv also didn't work and then it just started working again. Although there is a resort fee, they give you a $40 voucher for food and drink in the restaurant. We used it for breakfast, which was really good.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 13 日)
Rochelle, it's great to hear that the cleanliness of our hotel met your expectations and that you found the mattress comfortable. However, we regret to learn about the challenges you faced with your room's amenities. Rest assured that our team members strive to offer a seamless stay experience and will address these points. We're glad you enjoyed the breakfast and made good use of the food and drink voucher. We appreciate your feedback and hope to welcome you back for an improved experience.

10/10 (非常に良い)

Eberhard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent value in mid-town.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
Eberhard, your positive comments are the perfect testament to Le Méridien New York, Central Park's commitment to exceptional service and value in a premier location. We're thrilled you found your stay to be of high quality. It is our hope that you join us again in the future.

10/10 (非常に良い)

Audrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice, safe location convenient to Central Park
Perfect location! With a subway stop down the block and a grocery store steps away, this hotel was convenient to everywhere we wanted to go. The area is very nice and safe. We got some vouchers for the hotel restaurant and were surprised at how good it was - Grill 57. I’m not sure if it was new, but the servers did seem a little discombobulated. Regardless, they were nice. Without the vouchers we probably wouldn’t have eaten there based on the prices. Our room was on the 7th floor and had no special view, but it was very spacious and clean. The bathroom is so beautiful! No complaints about the room except our fridge didn’t work, but it wasn’t a problem. This was a great deal and we had a great time. I wish I would’ve checked out the rooftop bar…next time!
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
Audrey, it's wonderful to hear that you found Le Méridien New York, Central Park's locale advantageous and safe. We are glad you enjoyed the services of our restaurant, Grill 57, and your spacious, clean accommodation. We truly apologize for any inconvenience regarding the fridge, and the team members will surely look into it. We're already looking forward to your next visit, especially your experience at our rooftop bar!

4/10 (不満)

Georgina

グループ旅行
気になった点 : 施設のコンディションと設備
The property is an old and rundown. The rooms do not look like they do in the pics. You can get more for your money in a different hotel, I was very disappointed
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 30 日)
Georgina, we regret to hear that your experience didn't meet your expectations and apologize for any discrepancies between the images and the reality of your room. We constantly strive to maintain high standards of upkeep and service. Your comments provide valuable feedback that will be put to good use. We hope for an opportunity to serve you better in the future.

10/10 (非常に良い)

Kami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
Kami, it's lovely to hear that you had a wonderful stay at Le Méridien New York, Central Park. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

8/10 (良い)

DOMINIQUE、sioux falls

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great comfortable hotel very good quality price and great location. Checking was a breeze.Rooms are very nice and quiet.Only bummer the view of Central Park is none existent since their is a gigantic building been erected across the street… Seriously this is definitely a keeper will be back in June and August as long as the price stays in checks.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 29 日)
Dominique, it's wonderful to hear that you found Le Méridien New York, Central Park to be a great place with comfortable rooms. We're glad you appreciated the reasonable rates and prime location. We apologize if you were expecting a view of Central Park, as we understand how the ongoing construction may have affected your experience. Rest assured, we strive to ensure our guests enjoy their stay regardless. Looking forward to your return in June and August!

8/10 (良い)

Nancy

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for the great rating, Nancy!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Le Méridien New York, Central Park. We'd like to share an even better experience with you soon.

6/10 (普通)

Allison

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for taking the time to submit this feedback, Allison.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

6/10 (普通)

Megan

出張
良かった点 : スタッフとサービス、設備とサービス
When I arrived at the hotel around 10pm, my room was freezing and after a few hours the heater still did not kick on but I was too tired to do anything about it. The shower in the morning was completely clogged and almost over flowed. I let them know the next morning and by the time I got back it was fixed. I then noticed very old pizza in the fridge that was left from a past guest. It’s a noisy neughborhood but that’s midtown for you. I needed to stay close to my office otherwise would never stay up there. Overall didn’t love my experience and will be stay elsewhere next time
2024 年 1 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 26 日)
Megan, we appreciate you taking the time to share your experience. We're truly sorry you encountered issues with the varying temperature and the bathroom during your stay. The team will ensure to look into this to avoid future occurrences. It's great to know, however, that your reported issue was fixed in a timely manner. We also acknowledge your feedback regarding the fridge and ambiance of the surroundings. We're continually striving for improvement and we hope to have an opportunity to provide a better experience on a future visit.

8/10 (良い)

ADRIANA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bien ubicado, para las cosas q nosotros hicimos , Todo fue a pie
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 24 日)
Adriana, estamos encantados de saber que la ubicación estratégica de Le Méridien New York, Central Park, le sirvió bien durante su estadía. Es genial saber que todo estaba a poca distancia para usted. Le agradecemos que nos haya elegido y esperamos darle la bienvenida nuevamente.

8/10 (良い)

Margaret

Customer Serviceからの返信 (投稿日 : 2024 年 1 月 23 日)
Margaret, thank you for selecting Le Méridien New York, Central Park for your stay. We're pleased to see the positive rating you've left us and we hope your time with us was an enjoyable one. We appreciate your feedback and look forward to welcoming you back soon.

2/10 (非常に不満)

Amanda

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 10 日)
Amanda, your rating stands out to us and we wish to know more about your recent stay to understand what led to this. Your feedback is valuable in serving you better next time. We're ready to address any specific issues you may have faced.

2/10 (非常に不満)

Marina

2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 9 日)
Marina, it's disappointing to learn you did not have a satisfactory stay. We would appreciate the opportunity to understand the areas we fell short and improve. If you get the chance, please contact us to provide more details about your experience. Your feedback is important to us, and we do hope for a chance to make a better impression in the future.

4/10 (不満)

Kaitlin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Expedia told me that the parking would be 40 dollars and the parking ended up being over 100 dollars.
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Kaitlin, we're truly sorry for any confusion regarding the parking costs. It seems there was a misunderstanding, and we can assure you it was not our intention to cause any inconvenience. Once again, our apologies, and we hope this won't deter you from considering us for future stays.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Excellent location and tremendous service!
This hotel is in a great location...close proximity to Theatre District, Times Square...Central Park...Don't confuse this place with the Parker Meridien (which I did) which had been next door, and was a higher end hotel. Now that space is the Thompson, and Le Meridien now occupies the space next door. It's an older, less hip hotel than the Parker Meridien was, but it was perfectly fine. This may be a NYC standard, but we got a $40 credit to spend in the cool lounge on some yummy drinks and snacks. The best part of this stay had to be be the service we received when we had realized a wallet had been left behind in the safe. We had been checked out of the hotel for a good 5 hours when we noticed the issue. My wife called and was promptly helped by Asimina Mitilineos who found the wallet and shipped it to us a few days later. That stuff matters. Also allowing us to leave our luggage with them after checkout for as long as we wanted also matters. Many NYC hotels are now charging for that service which seems crazy...
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 8 日)
David, it's splendid to hear that you appreciated Le Méridien New York, Central Park's wonderful location and our unique lounge offerings. We're thrilled that our valuable colleague, Asimina Mitilineos, could assist with your forgotten wallet and offer the level of service that truly matters. Your kind words about the flexibility of our luggage services are appreciated. We look forward to welcoming you back in the future.