This hotel is very confutable for me.
It is a place near subway station.
It is a place near Battery Park.
It is a place near Wall Street.
It is a place near State of Liberty.
Masakatsu
2023 年 9 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2023 年 9 月 21 日)
Thank you for your positive review of DoubleTree by Hilton New York Downtown. We are glad you had a comfortable stay and were pleased with our convenient location. The pleasure would be ours to welcome you back!
10/10 (非常に良い)
??
2023 年 9 月 4 日
??
2023 年 8 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2023 年 9 月 24 日)
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
8/10 (良い)
Chie
2023 年 5 月 18 日
Chie
2023 年 5 月に 3 泊滞在
Hotelmgmtからの返信 (投稿日 : 2023 年 6 月 9 日)
Thank you for your wonderful rating, Chie. We cannot wait to welcome you back to our hotel!
8/10 (良い)
Chie
2023 年 5 月 15 日
Chie
2023 年 5 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2023 年 6 月 5 日)
It was a pleasure to serve as your home-away-from-home, Chie, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!
Yoshiharu, thank you for staying with us and for sharing your review. We regret if you were inconvenienced in any way when using our elevators. We hope you enjoyed visiting our beautiful city during the holidays and look forward to having you stay with us again.
8/10 (良い)
Thomas
家族旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel itself is nice, staff is friendly. The bed was very comfortable and the breakfast buffet was very good. The cons are that you havre to park far away in a parking garage and walk many blocks to this hotel. The elevators are a joke, just awful! Wasted more time waiting to get on an elevator, sometimes it took 25 minutes or more just to get on these.
Thomas
2024 年 4 月に 2 泊滞在
6/10 (普通)
Portia
グループ旅行
2024 年 4 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The setup is stupid and unorganized
Portia
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
Portia, we apologize for any inconvenience you experienced with our setup and appreciate your feedback. We are committed to improving and organizing our facilities better. We look forward to welcoming you back for a more enjoyable experience.
8/10 (良い)
Edmundo
カップルで旅行
2024 年 4 月 28 日
気になった点 : 施設のコンディションと設備
Staff amable, excelente ubicación, recámara agradable. El único punto negativo son 2 elevadores para un hotel de 44 pisos y cientos de habitaciones. Puede ser muy cansado esperar 15-20 minutos un elevador
Edmundo
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
Edmundo, we are glad you enjoyed our friendly staff, excellent location, and nice bedrooms! We appreciate your feedback regarding the elevators and understand the inconvenience. We are actively working to improve this aspect. We hope to welcome you back soon for a smoother experience!
6/10 (普通)
Dove
2024 年 4 月 28 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dove
2024 年 4 月に 4 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
Dove, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.
6/10 (普通)
Hayder
2024 年 4 月 28 日
気になった点 : 施設のコンディションと設備
Hayder
2024 年 4 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for visiting, we hope to welcome you back to improve your experience.
8/10 (良い)
THIERRY
カップルで旅行, 小さなお子様連れの家族旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Une vue magnifique depuis la chambre au 44ème étage, tout est très propre mais les petits déjeuners sont un peu trop chers, préférez les nombreux Starbucks et autres à moitié prix et plus typique.
THIERRY
2024 年 4 月に 6 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
Thierry, we are delighted you enjoyed the magnificent view from your room and our cleanliness standards! We appreciate your feedback on breakfast pricing and will consider it as we strive to enhance our services. We hope to welcome you back soon for another memorable stay at DoubleTree by Hilton New York Downtown!
10/10 (非常に良い)
Kimberly
カップルで旅行
2024 年 4 月 26 日
良かった点 : 設備とサービス
Very good
Kimberly
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 26 日)
We love hearing from happy guests, Kimberly! Thank you for choosing the DoubleTree by Hilton New York Downtown. Please make plans to return soon!
4/10 (不満)
roberto
家族旅行
2024 年 4 月 24 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
They gave us a handicap room (did not ask for) shower water ran off all the way out even to the carpet, bad shower design, asked for a change, staff was very rude saying they couldn't because I booked through expedia, maybe next day if available.
roberto
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 25 日)
Roberto, thank you for sharing your experience. We apologize for the issues with your room and the service received. We are addressing your concerns to improve. We hope to welcome you back for a better stay in the future.
8/10 (良い)
kiaina、Matteson
2024 年 4 月 23 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Bathrooms were not properly cleaned such as the base of the toilet, shower curtain and shower walls
kiaina
2024 年 4 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Kiaina, we sincerely apologize for the oversight in bathroom cleanliness. We are addressing this immediately to ensure our standards are met. Thank you for bringing this to our attention. We hope to welcome you back, ensuring a spotless experience next time.
10/10 (非常に良い)
Valerya
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lo mejor :)
Valerya
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Valerya, thank you for your praise and high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had the best stay and hope to see you again soon!
10/10 (非常に良い)
Tieasisa
2024 年 4 月 23 日
良かった点 : 清潔度、設備とサービス
I loved everything about my stay, definitely will be back!
Tieasisa
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Tieasisa, we are thrilled to hear you enjoyed your stay with us. Thank you for the wonderful feedback. We look forward to welcoming you back soon for another fantastic experience.
4/10 (不満)
Danial
出張, 家族旅行
2024 年 4 月 23 日
Room too small and not clean. Not comfortable at all. Will be my first and last visit at this place
Danial
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 23 日)
Danial, we are saddened to hear that your stay fell short of your expectations. Please accept our sincere apology for the inconvenience and know that we will be sure to use your feedback in order to improve. It is our hope that you will reconsider staying with us again, as we are confident that we can provide you a better experience.
10/10 (非常に良い)
Maya
グループ旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient location
Maya
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Maya, thank you for your positive review. We are glad you enjoyed your stay and were pleased with our convenient location. We hope to become your preferred hotel when visiting the city!
10/10 (非常に良い)
Honnesty
家族旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス
There is no parking you have to park in a parking garage 3 blocks away
Honnesty
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
We apologize for any inconvenience caused by our parking arrangements. We are continually seeking ways to enhance our guest services. Thank you for your feedback, and we hope to welcome you back soon for a more convenient experience.
10/10 (非常に良い)
Conrad
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is walking distance to everything . Uber and taxi show very quick.
Conrad
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Conrad, thank you for your high recommendation. We are delighted you found our location the perfect fit and were pleased with your stay. We hope to welcome you back again soon!
8/10 (良い)
Camera
2024 年 4 月 22 日
良かった点 : 清潔度
Camera
2024 年 4 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for visiting, Camera! We are grateful for your star-rating, please come back soon.
10/10 (非常に良い)
Calvin
家族旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Elevators were terrible, only one worked
Calvin
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Calvin, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an overall positive experience, though we apologize for the inconvenience with the elevators. We hope to welcome you back for an even better stay in the future.
4/10 (不満)
Sayana
家族旅行
2024 年 4 月 21 日
気になった点 : スタッフとサービス、設備とサービス
No parking elevators horrible
Sayana
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 22 日)
Sayana, thank you for your feedback. We apologize for the inconvenience caused by the parking and elevators. We are constantly striving to improve and appreciate your input. We hope you will consider staying with us again in the future.
10/10 (非常に良い)
Jelitza
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jelitza
2024 年 4 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 23 日)
There is nothing better than earning five-stars from a valued guest, Jelitza! Thank you and we hope to see you again soon.
2/10 (非常に不満)
Ranesha
グループ旅行
2024 年 4 月 21 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms in this hotel are tiny and for the amount of money per night it’s a waste.
Ranesha
2024 年 4 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 21 日)
Ranesha, it's unfortunate that you found our rooms to be smaller than expected. We value your candid feedback and would be grateful for another chance to provide you with a more satisfactory stay in the future.
10/10 (非常に良い)
Austin
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredible view and much quieter than I was expecting for such a busy city. The room was clean and the staff were attentive to my needs. I’ll be back again for these reasons.
Austin
2024 年 4 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 22 日)
Austin, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with our beautiful views, relaxing atmosphere, and clean accommodations. We look forward to your next stay with us!
6/10 (普通)
Alicia
カップルで旅行
2024 年 4 月 20 日
良かった点 : 清潔度、設備とサービス
There was only ONE elevator that worked. Which meant stopping on every floor, packed elevator, & SLOW. Most people were even taking the stairs because they couldn’t deal with the elevator. for the price of the stay it wasn’t worth it.. definitely shouldn’t be charged so much if theres only one elevator that works. Rooms are smaller than expected as well. The ice machine on our level didnt work. It mustve just been a bad week.
Alicia
2024 年 4 月に 3 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for your feedback, Alicia. We sincerely apologize for the inconvenience caused by the temporary elevator outage and the issues with the ice machine. We understand how crucial these elements are for a comfortable, pleasant stay, and we are working diligently to address them with maintenance. We hope to have another opportunity to provide you with a better experience.
10/10 (非常に良い)
Melinda
カップルで旅行
2024 年 4 月 20 日
Every hotel guest should receive complimentary water. Not just reward members.
Melinda
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 22 日)
Melinda, thank you for your suggestion! We value your feedback and are always looking for ways to enhance our guest experience. We hope to welcome you back soon and provide an even more accommodating stay.
2/10 (非常に不満)
Sadman
カップルで旅行
2024 年 4 月 20 日
気になった点 : 清潔度、スタッフとサービス
Breakfast needed
Sadman
2024 年 4 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 20 日)
Sadman, we apologize for any dissatisfaction you experienced. While breakfast is available for an additional charge, we understand if this wasn't as you anticipated. Your feedback is important to us, and we will strive to enhance your experience on your next visit.
Carmen, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are glad you had an outstanding stay and enjoyed our cookies. We hope to have the pleasure of welcoming you back the next time you are visiting New York!
2/10 (非常に不満)
Artem
2024 年 4 月 17 日
気になった点 : 施設のコンディションと設備
Artem
2024 年 4 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 20 日)
We apologize for not providing you with a more ideal experience, Artem. Thank you for letting us know by your rating and we hope you'll allow us the opportunity to restore your trust in us on a future stay.
6/10 (普通)
Monica Menasse
家族旅行
2024 年 4 月 17 日
良かった点 : 清潔度
It just wasn’t worth the price. There was blonde one lady at the front who was a sweetheart and went above and beyond to check us in even after her shift ended but besides that, nothing about the hotel stuck out positively. One elevator was down and the other two were usually busy.
Monica Menasse
2024 年 4 月に 4 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 17 日)
Monica, we are sorry to hear that your experience did not match the value you expected. We are grateful for your kind words about our front desk team member. Your feedback on the elevators has been noted for improvement. We hope you will give us another chance to impress you.
10/10 (非常に良い)
Somalia
出張
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was nice, everyone was really sweet and helpful. The dining could’ve been better but it’s financial district.
Somalia
2024 年 4 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 22 日)
Somalia, thank you for your kind words about our team. We are glad you found our hotel nice and welcoming. We appreciate your feedback and hope to welcome you back soon for an even better experience!
10/10 (非常に良い)
Jamie
2024 年 4 月 15 日
Jamie
2024 年 4 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 17 日)
Your five-stars mean the world to us, Jamie! Thank you and we're excited for the opportunity to host you again.
6/10 (普通)
Vivian、Tampa
家族旅行
2024 年 4 月 15 日
良かった点 : スタッフとサービス
Location is excellent as it is close to so many attractions, restaurants, and subway stations. Main issue is the elevators. For a hotel with 44 floors, they have 2 functioning elevators which makes the wait quite long. We were lucky to have a room in the 4th floor so climbing the stairs was not too bad for us but that is not the case for other guests.
Vivian
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 17 日)
Vivian, thank you for your valuable feedback. We are glad you had an overall enjoyable stay and were pleased with our ideal location. Your comments regarding the elevators are appreciated, and we apologize for the inconvenience. We hope to welcome you back for an even better experience in the future.
10/10 (非常に良い)
Tolulope
出張
2024 年 4 月 15 日
The room was clean. Ample towels provided. There is no fridge or microwave.
Tolulope
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 16 日)
Tolulope, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had a great stay and were pleased with our clean accommodations. Your feedback is appreciated and we hope to welcome you back the next time you are visiting New York!
8/10 (良い)
HOPE
グループ旅行
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
No hot water/luke warm/ elevators are slow/ air conditioners are very loud/ location is excellent for seeing a lot of attractions
HOPE
2024 年 4 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 16 日)
Hope, thank you for staying with us! We apologize for the inconveniences with the hot water, elevators, and noisy air conditioners. Your comfort is important to us, and we are looking into these issues. We are glad you enjoyed our location. We hope you will consider staying with us again for a better experience.
10/10 (非常に良い)
Ashlyn Elizabeth
2024 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I left my diamond ring and staff mailed it to me they were excellent
Ashlyn Elizabeth
2024 年 2 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 16 日)
Ashlyn, we are delighted to hear our team could assist in returning your diamond ring safely! Thank you for highlighting their excellent service. We look forward to welcoming you back for another great stay in the future.
8/10 (良い)
Myrka
カップルで旅行
2024 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス
Nice hotel, very clean. Overall great stay.
Elevator time is way too slow, up to a 20 minute wait. very packed and small.
Myrka
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 16 日)
Myrka, we are thrilled you enjoyed your stay and found our hotel clean and welcoming! We apologize for the elevator delays and appreciate your patience. We hope to welcome you back soon.
8/10 (良い)
Marteaco
2024 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Marteaco
2024 年 4 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for taking a moment to share your positive score, Marteaco! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.
10/10 (非常に良い)
Joyce
2024 年 4 月 11 日
It was cool for the price we paid. The elevator wait was very long at times.
Joyce
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your high recommendation, Joyce. We are glad you had an excellent stay and were pleased with our value. We appreciate your feedback and hope to have the opportunity to welcome you back again!
4/10 (不満)
Amy
2024 年 4 月 11 日
気になった点 : 施設のコンディションと設備
Rooms were average. Elevator was an absolutely nightmare, wait times were 10 min to get an elevator. Had to take the stairs regardless of your floor.
Amy
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 12 日)
Amy, we are saddened to hear that your stay did not meet your expectations, nor the experience we hoped to provide. Please accept our sincere apology for the inconvenience and know that we will be sure to use your comments in order to improve. It is our hope that you will stay with us again, as we are confident that we can provide you a better experience.
10/10 (非常に良い)
Josh
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful!
Josh
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 12 日)
Josh, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had a wonderful stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back again soon!
10/10 (非常に良い)
Aaliyah
カップルで旅行
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay
Aaliyah
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 11 日)
Aaliyah, we are thrilled you enjoyed your stay at DoubleTree by Hilton New York Downtown. Thank you for your high recommendation. We hope to have the pleasure of welcoming you back again soon!
6/10 (普通)
Timothy
2024 年 4 月 9 日
Timothy
2024 年 4 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to rate your stay, Timothy. We hope that you will come back and give us another chance to truly win you over.
8/10 (良い)
zhihan
2024 年 4 月 8 日
zhihan
2024 年 4 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 29 日)
We're grateful for your positive feedback, Zhihan! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.
10/10 (非常に良い)
N'Deyah
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it! Well priced and great location.
N'Deyah
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 9 日)
N'Deyah, thank you for your glowing review of DoubleTree by Hilton New York Downtown. We are glad you had an excellent stay and appreciated our value and great location. We hope to welcome you back again soon!
10/10 (非常に良い)
Laura
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jose, Jose, Jose!! Enuf said. He is the PERFECT host
Laura
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 9 日)
Laura, thank you for your high recommendation. We are delighted that Jose provided you excellent service and enhanced your stay. We will be sure to pass along your kind words. We hope to welcome you back the next time you are visiting New York!
10/10 (非常に良い)
Kat
カップルで旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome location with great views.
Kat
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 8 日)
Kat, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with our great location and beautiful views. The pleasure would be ours to welcome you back!