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"Lovely room with a fantastic view. All of the staff were friendly and helpful. We are so grateful for a wonderful experience. 😊"

"Was excellent overall. Only issue was cleaning services, we had to proactively ask them to clean the rooms a couple of the days. Otherwise a great place to stay."

"We had a great stay at The Shangri-La hotel. All the staff were friendly & helpful. Our room was spotless, spacious & had great views of the bridge & opera house. "

"Excellent customer service. Excellent amenities, very impressive hotel, really loved it."

"The room the large, spacious, and spotless. The hotel is in a central location for meeting places for excursions and shopping areas. The staff was so courteous, kind, and helpful by calling taxis, suggestions routes, providing maps, and suggestions. Buddhi was especially helpful, when a stolen credit card became a problem. "

"Great staff and service! "

"Room, view and Club Millesiem. Room a bit small and not enough storage space."

"Friendly staff at check-in - I was able to drop my heavy backpack hours before checkin began. Clean and beautiful room that still looks new. Great location close to train stations, Aldi and many food options. Only negative was that one of the bar staff was unfriendly and borderline rude. A comment that my friends also made during our catchup in the lobby. This is not what I expect from Ace properties after frequenting them since 2009. "

"Location excellent, service and greeting from staff was warm, complimentary drink was a bonus. Enjoyable stay."