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ル パビリオン ニューオーリンズの口コミ

4 out of 5
ル パビリオン ニューオーリンズ
833 Poydras St, New Orleans, LA

口コミ

8.4

とても良い

評価 10 - 1029 件の口コミ中 576 件が非常に良い" "
評価 8 - 1029 件の口コミ中 225 件が良い" "
評価 6 - 1029 件の口コミ中 112 件が普通" "
評価 4 - 1029 件の口コミ中 60 件が不満" "
評価 2 - 1029 件の口コミ中 56 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

7.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Yusuke

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Shoji

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My most favorit hotel in NO Close enough to French Quater.
2023 年 10 月に 3 泊滞在

8/10 (良い)

Kondo

出張
良かった点 : 施設のコンディションと設備、客室の快適度
フロントがプロ
帰国時のPCR検査を実施してくれる医療機関について、かなり親身になって探してくれている。アフリカ系の中年女性が対応してくれたが、途方に暮れていたところで助かった。
2022 年 2 月に 4 泊滞在
jeffからの返信 (投稿日 : 2022 年 3 月 7 日)
unfortunately I cannot respond specifically due to translation feature issues. We do appreciate your business and hope to see you again very soon.

4/10 (不満)

Ronald

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff is one of the most unhelpful I have experienced in my travels. They were rude, seemed annoyed to be asked anything whether it was the front desk or via phone. I would not stay here again and was very disappointed as this was our first time in Nola They really need to hire some new employees as it cld be an amazing hotel
2024 年 5 月に 2 泊滞在

8/10 (良い)

Kristin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Most comfortable beds with good pillows. Love the 4pm peanut butter & jelly sandwiches ♥️
2024 年 5 月に 3 泊滞在

8/10 (良い)

J

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Nice historic property in an area that is located in the Central Business District and about 4 blocks from the French Quarter. Staff is fantastic but the rooms can use an update (which I was told is coming soon).
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Sharon、Mobile

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great atmosphere
2024 年 4 月に 3 泊滞在

2/10 (非常に不満)

Charles

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
This was the worst hotel experience in many many years. From the TV set that wouldn’t turn off that took two days to get fixed (and two nights sleeping with a blue screen). Only one bath towel provided each day (except for the day when the room wasn’t cleaned at all and we had to use face clothes to dry, an elevator that looked like a freight elevator, phone charger that didn’t work. It was endless. I have stayed several times in this beautiful building. Never again.
2024 年 4 月に 5 泊滞在

4/10 (不満)

Nicole

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
If you want to sleep, don't stay here. Old building and walls are nonexisitant, you hear everything in the next room and in the hall ways. Feels like they took at the renovation funding and invested it into the lobby. Furniture in room is damaged, walls need fresh paint. Bathroom is renovated but not that clean, towel had stains in it.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Steven、Merrimac

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. We’ll go back without a dog or vehicle- dog cost about $180 and parking about $260 for 5 days. Without them, it was a reasonable stay - I’d highly recommend it!
2024 年 4 月に 4 泊滞在

8/10 (良い)

Carol、Port Townsend

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Good: beautiful lobby, walkable to major attractions, good location, very comfortable beds. Not so good: a lot of renovation seemed to be going on during our stay and we did not get the $130 tour credit that was listed in our reservation, nobody at the desk seemed to know anything about it. The desk did not answer phone calls when we needed help, so we had to go down to the lobby. No closet in room, so there was nowhere to hang coats, dresses, etc.
2024 年 4 月に 5 泊滞在

6/10 (普通)

Lisa

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The room was comfortable and quiet. Bathroom was weird. We thought the hot water wasn't working but turns out you put it to COLD when you want HOT, and to HOT when you want COLD. ? maybe they should fix this since new people are checking in all the time and don't know this. Also maintenance was slow to respond with the requests we had. Gym/lobby bathrooms were out of order and there's a lot of construction and noise going on in lobby. No food at the bar. No coffee to be found in the hotel except for k-cups in your room and they charge you for water which is my pet peeve. Also, they charge $23 per night for a "Historical Fee" which I didn't know about until check in. I thought this hotel was going to be more economical but with all the water charges and other fees it was not a deal and not worth the other inconveniences.
2024 年 4 月に 3 泊滞在

6/10 (普通)

jasmine

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
3 stars because the room was nice. We spoke to hotel staff about arriving after hours. We were told there would be a note, a map and a key upon arrival. The note said our room number was 20. There was NO map or instructions as to how to get to the room. This is at midnight with my 8 month old (sleeping) baby. My partner wandered around the property for 20 mins looking for room 20 but never found it. We called the after hours number, no one answered so we left a message. NO ONE EVER CALLED US BACK. EVER. some random lady staying there helped us find the property ACROSS the street that had the rest of the rooms in it. Got to our room after 45 mins of looking for room. I wouldn’t have even left this review if someone had called us back.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

kimberly、Benton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Older hotel with lots of cool character. Able to walk to attractions but it is a bit far.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

MARYTE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2023 年 12 月に 2 泊滞在

8/10 (良い)

Lamont

良かった点 : 清潔度、施設のコンディションと設備
The decor was opulent. There was no pool and rooftop acess. They were doing a lot of maintenance. This is good they are updating and maintaining. However, it was cumbersome maneuvering the elevator. I thibk I will stay again.
2024 年 4 月に 5 泊滞在

8/10 (良い)

Rachel

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Le Pavillion is one of the Grand Dames of New Orleans: a vast and gorgeous marble lobby adorned with enormous chandeliers leads to deep red tufted sofas in the newly renovated bar and lounge. Rooms are well appointed and in good condition. Staying in the central business district is much quieter and calm than the French quarter which is only a few minutes walk from the hotel. The neighborhood has plenty of restaurant offerings too. My only complaint is that we went without a tv for a full day because they were upgrading the AV systems and ran into technical difficulties. And I do wish they would reopen the rooftop pool.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was wonderful love the staff
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Becky

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Although going through some light remodeling and a merger, everything was still clean and staff was amazing.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

April

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Hailey

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved it!
2024 年 4 月に 3 泊滞在

6/10 (普通)

Doreen

カップルで旅行
良かった点 : 設備とサービス
When housekeeping came they didn’t change the sheets when they made the bed up and my phone didn’t work the whole stay so I had to go down to the front desk whenever I needed something I got stuck on the elevator nobody was aware of it after 20 mins the door opened
2024 年 4 月に 4 泊滞在
Markell J.からの返信 (投稿日 : 2024 年 4 月 24 日)
Good Evening Doreen!I do apologize for the issues you experienced during your recent stay with us. I will reach out to our Housekeeping Management team in regards to the cleanliness issues you experienced. I also apologize for the expeience with the elevators, I will alert our Engineering department to investigate the matteras well. Please feel free to reach out to us at any time, we would be happy to assist.

8/10 (良い)

Mark、Raleigh

良かった点 : 清潔度、スタッフとサービス
I visited the hotel when it wasn't exactly at its best. The kitchen was being refurbished, making restaurants mandatory; the gym was being refurbished, so that option was out; the water in the entire hotel was turned off at 11am on Tuesday for a maintenance issue potentially for up to 4 hours but fortunately less; and the provided hair dryer didn't work in the bathroom outlet and had to be used in the main room area (test/reset buttons had no effect on the outlet). Under normal circumstances, I would have rated the hotel highly in all categories, but happened to show up when the warp drive was down and there were some gaping holes in the hull.
2024 年 4 月に 3 泊滞在

6/10 (普通)

Reginald Allen

カップルで旅行
良かった点 : 清潔度
The male staff were unfriendly and rude at check in. I wouldn’t stay there again
2024 年 3 月に 1 泊滞在

8/10 (良い)

Trudie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was our 3rd stay at Le Pavilion. Our first was pre Katrina and the second several years later. Returning this time we saw many changes, some in progress. One of the things we loved previously was the decor and appointments from years gone by. There had been a beautiful historic bar which is now gone, and the room furnishings are glass and chrome. Apparently our lovely boutique hotel is becoming a Marriott. While I understand that furnishings need to be replaced or refurbished, why must they be 20th century modern? The desk staff is great. The hotel is very clean, but housekeeping neglected to make up the room and give us clean towels one day. We did get some money refunded. We didn’t use the dining room; it opened while we were there. There was drywall work being done which didn’t seem to interfere with our stay
2024 年 4 月に 5 泊滞在

6/10 (普通)

Gary

家族旅行, グループ旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
Housekeeping staff terrible. 2 out of 4 nights they failed to clean the room, throw out trash and replace towels. Do not stay here unless they restaff housekeeping personnel
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Alex

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

JESSICA、Houston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Had a nice stay!
2024 年 3 月に 2 泊滞在

8/10 (良い)

Ted

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Marquita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location! Beautiful hotel. I would definitely stay at this property again.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful clean space. Staff was kind, professional. Room was larger than expected. Bed was very comfortable. Minor street noise. Strong water pressure in shower. Overall top notch. I will stay again.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jimmy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, very nice staff
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Harold L

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Christina、Salem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful location for access to dining and walkable to Bourbon street.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Grant

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jessica

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cannot recommend Le Pavillon enough. Gorgeous hotel, very clean rooms, fantastic location. Front desk staff were very nice. Would stay here again!
2024 年 3 月に 3 泊滞在

4/10 (不満)

James

出張, 家族旅行, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our reservation was not correct, and we had to move rooms to try and get something that would accommodate our group. Yes, they worked with us, and I was happy about that, but the errors were not good. Thanks to CeCe for doing all she could! Still, I do not know if the charges are correct and have not been pleased with the communication from the hotel. The hotel is also under renovation right now! Entire halls were closed off while they do the renovation, and we would regularly hear saws and hammering during our stay. The hotel is also located on a main street and traffic noise was rather bad. We also noticed things being dirty, with used towels in "clean" rooms, and leaking toilets. We actually moved a trash can under the side of the toilet to catch the water from of the tank each time we flushed it! It was a neat and historic hotel, but I don't think I would recommend it to others.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Jesse、Bradenton

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice place and convenient for getting to everything.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Linda

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were extremely professional, flexible, thoughtful, polite, and competent. Disappointed in lack of signage in the bathroom encouraging towel reuse. Otherwise excellent.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Jeanarsy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great, helpful and kind. They kept the hotel clean and there was always someone available.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Philip

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

JASON

2024 年 3 月に 1 泊滞在

6/10 (普通)

Karen

家族旅行, グループ旅行
良かった点 : 清潔度
Not what it used to be. Change in ownership. Will not stay there again.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Angie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at this property several times. I absolutely love this place! It is always clean and they are always making improvements. This is one of my favorite places to stay!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is Historic and elegant with PBJ's in lobby for quests coming in from a long day. The breakfast has healthy choices.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was great accomodation and convenient to everything. Staff friendly and breakfast excellent at reasonable price. Would stay again for sure. Only slight negative the pricing for parking $51 a bit steep compared to other hotels in the area. However that would not deter me from staying again.
2024 年 3 月に 3 泊滞在

6/10 (普通)

Jenna

気になった点 : スタッフとサービス、施設のコンディションと設備
The pictures are very deceiving in the hotel is very run down the bar looks nothing like the picture bar there's no study or book room like it shows there's no pool like it shows online it was shut down five years ago

8/10 (良い)

Carlos

2024 年 3 月に 2 泊滞在