Dear Guest, Greetings from Sarova Panafric. Thank you for making us your hotel of choice while in Nairobi and for taking time to share your feedback on your experience with us. As you have alluded to in your feedback, we are in the midst of upgrading our hotel to provide you with an amazing experience. As with such undertakings, it is inevitable to experience some level of noise but it is controlled and limited to daylight hours. We also directly work with our guests to try and moderate their exposure to the noise. We are delighted that our staff exhibited utmost professionalism and provided with you with great service and hospitality. It will be our pleasure to welcome you back in the near future. With Kind Regards, Antony Muinde, Hotel Assistant Manager.
Dear Guest,
Greetings from Sarova Panafric!
Thank you for staying with us and for sharing your feedback.
We look forward to hosting you.
Kind regards,
Antony.
Hotel Assistant Manager.
Dear Guest,
Thank you for taking your time to review your recent stay with us.
We are pleased that you found our staff friendly and the hotel secure. We have noted your comments on our rooms and facilities and we will discuss this with the team to see how best to address them.
It is through such valued feedback that we have been able to continually improve our services, meet and exceed our guest expectations.
It is our hope that you will stay with us again in the near future and that we will get a chance to show you our most recently refurbished rooms.
We look forward to welcoming you back.
Yours Sincerely,
Patrick Kimamo.
The most incredible staff anywhere. Friendly knowledgeable and always ready to help!
Marc
2024 年 4 月に 5 泊滞在
Lucy Njokiからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Marc,Thank you for your support and patronage of Sarova Panafric hotel.We are indeed humbled by your kind words. It is a joy to note that once again our associates lived up to our service promise of 'Refreshing African Hospitality'.Once again thank you for choosing Sarova Panafric and we look forward to welcoming you back.
10/10 (非常に良い)
Marc
出張, カップルで旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff are off the charts great!
Marc
2024 年 4 月に 1 泊滞在
Lucy Njokiからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Marc,Thank you for staying with us.We appreciate the time taken to share your feedback.We are delighted to note that our associates went out of their way to make your stay memorable.As we look forward to hosting you, your endorsement is highly appreciated.
10/10 (非常に良い)
paul、ann arbor
2024 年 4 月 14 日
paul
2024 年 2 月に 3 泊滞在
Lucy Njokiからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Paul,Thank you for your support and patronage of Sarova Panafric hotel.We appreciate your rating and we look forward to hosting you again in the not distant future.
10/10 (非常に良い)
Maria、Lexington
出張
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
Maria
2024 年 2 月に 4 泊滞在
HMからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Maria,Jambo! Thank you for taking the time to review your stay with us.We are pleased to note that you enjoyed our refreshing African Hospitality.We look forward to welcoming you again.Kind Regards,Henry
10/10 (非常に良い)
Aldo
出張, グループ旅行
2024 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is a good hotel in nairobi
Aldo
2024 年 2 月に 2 泊滞在
HMからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Aldo,Thank you for taking the time to rate us,We look forward to welcoming you.Kind regards,Henry
10/10 (非常に良い)
Caroline
家族旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Caroline
2024 年 1 月に 1 泊滞在
HMからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Caroline,Thank you for taking the time to review your stay,We look forward to welcoming you.Kind regards,Henry
6/10 (普通)
Riad
出張
2023 年 12 月 16 日
Close to CBD
Riad
2023 年 12 月に 4 泊滞在
Lucy Njokiからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Riad,Thank you for choosing Sarova Panafric during your recent visit to Nairobi.We appreciate your rating an we look forward to welcoming you again in the near future.
10/10 (非常に良い)
GIBSON
2023 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staff and tasty food
Will definitely be coming back for more
GIBSON
2023 年 10 月に 4 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Gibson,Thank you for your patronage of Sarova Panafric.We appreciated the time taken to share your feedback.It is a joy to note that the staff was excellent and food tasty. As we look forward to hosting you again, your endorsement is highly appreciated.
10/10 (非常に良い)
Cherry、San Francisco
グループ旅行
2023 年 10 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was excellent and I love the French showers. I used the spa facilities and had a massage. Was relaxing after arriving from my flight.
Cherry
2023 年 9 月に 2 泊滞在
Henryからの返信 (投稿日 : 2023 年 10 月 1 日)
Dear Cherry,Jambo! Thank you for taking the time to review your stay with us.We are glad that you enjoyed our Hotel facilities and the refreshing African Hospitality offered by team members.We look forward to welcoming you again.Kind regards,Henry Mwendwa.
10/10 (非常に良い)
Paula
2023 年 8 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Paula
2023 年 8 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Paula,Thank you for your patronage and support of Sarova Panafric.We appreciate your rating and we are glad to note that you had a great experience with us. We look forward to hosting you in the near future.
10/10 (非常に良い)
Jan
2023 年 8 月 24 日
Jan
2023 年 8 月に 1 泊滞在
HMからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Jan,Thank you for taking the time to rate your stay with us,We look forward to welcoming you again,Kind regards,HM Mwendwa
4/10 (不満)
Nancy
カップルで旅行
2023 年 8 月 22 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Nancy
2023 年 7 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Nancy,Thank you for choosing Sarova Panafric Hotel as your hospitality partner during your recent visit to Nairobi.We appreciate the time taken to share your experience with us.We look forward to hosting you in the near future.
10/10 (非常に良い)
MICHAEL
2023 年 8 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
MICHAEL
2023 年 8 月に 1 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Michael,Thank you for choosing Sarova Panafric as your preferred hospitality partner.We appreciate your rating and we look forward to welcoming you back.
10/10 (非常に良い)
Patricia
2023 年 8 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very hospitable staff and excellent food!!
Patricia
2023 年 8 月に 4 泊滞在
Aloice Abidhaからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Patricia,Thank you for sparing your time to give our hotel a positive five star ratings and for the review. We are glad to know that you found our food excellent and the staff very hospitable.We appreciate your feedback and look forward t o welcoming you back soon.Regards,Aloice Abidha
10/10 (非常に良い)
Peter、Sydney
2023 年 7 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is great. The staff are fabulous.
The food is great and the facilities are excellent
The hotel is just a short Uber ride to anywhere
Peter
2023 年 7 月に 3 泊滞在
Henryからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Peter,Jambo! Thank you for taking the time to review your stay at Sarova Panafric Hotel.We take note that you enjoyed our Hotel food, facilities, and the Refreshing African Hospitality from our staff.We look forward to welcoming you.Kind regards,HM Mwendwa
10/10 (非常に良い)
Manuel
2023 年 6 月 19 日
Manuel
2023 年 6 月に 1 泊滞在
Henryからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Manuel,Jambo! Thanks for taking the time to review your stay.Look forward to welcoming you.Kind regards,HM Mwendwa
10/10 (非常に良い)
Marc
出張
2023 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Incredibly great hotel
This is a spectacular hotel. The staff are amazingly friendly and helpful. The breakfast was over the top great. The room and hotel has all the necessary modern amenities. And given that it’s off a busy room the rooms are sooo quiet.
Marc
2023 年 6 月に 2 泊滞在
HMからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Marc,Thank you for taking the time to give a review about your stay at Sarova Panafric Hotel.We are grateful you enjoyed our refreshing African Hospitality.We look forward to welcoming you again.Kind Regards,HM Mwendwa
8/10 (良い)
Adi
2023 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Adi
2023 年 5 月に 3 泊滞在
HMからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Adi,Thanks for taking the time to rate us,We take note that you had a great stay with us.We look forward to welcoming us.Kind regards,HM Mwendwa
8/10 (良い)
宿泊されたお客様
グループ旅行
2023 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay!
Service and food, especially breakfast were very good. Staff were very helpful and ,pleasant. Unfortunately we had no hot water in the sink or shower. Otherwise, a good stay
宿泊されたお客様
2023 年 5 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Guest,Thank you for your support and patronage of Sarova Panafric.We appreciate the time taken to share your feedback. We are pleased to note that the service, food and breakfast were great. It is also a joy to read that the staff went out of their way to make your stay memorable.We take note of your concern in regards to hot water in the sink and shower and would like to assure you that the same has been addressed.Once again thank you for staying with us and we look forward to hosting you in the near future.
10/10 (非常に良い)
宿泊されたお客様
出張
2023 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 5 月に 1 泊滞在
HM Mwendwaからの返信 (投稿日 : 2023 年 5 月 18 日)
Good Afternoon,Thank you for taking the time to rate us, We take note that you had a great stay with us.Look forward to welcoming you again.
10/10 (非常に良い)
Sune
2023 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sune
2023 年 3 月に 4 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 4 月 4 日)
Dear Sune,Thank you for taking the time to share with us your rating. We are glad to note that you enjoyed your stay with us.We look forward to hosting you again in the not distant future.
2/10 (非常に不満)
Rose
2023 年 3 月 31 日
気になった点 : 設備とサービス、施設のコンディションと設備
Rose
2023 年 3 月に 1 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Guest,Thank you for the time taken to share your rating with us.We have taken note that we fell short of your expectations. We hope that you will give us an opportunity to host you again and to change your perception about Sarova Panafric.
10/10 (非常に良い)
Tarquennis
2023 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unfortunately due to the rain, there were lots of mosquitoes in the dining area and bed rooms. I
Tarquennis
2023 年 3 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 4 月 4 日)
Dear Tarquennis,Thank you for taking your time to share your feedback with us.We have taken note of the issue of mosquitoes and would like to assure you that the necessary measures are being taken to address the same.We appreciate that you chose to stay with us and we look forward to welcoming you back.
10/10 (非常に良い)
Jordan
出張
2023 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel I've stayed in in Nairobi
Incredible staff - polite, helpful and courteous.
Gym is great for a hotel gym - with sauna and steam room.
Food is decent in the hotel - and breakfast has an extensive selection.
Definitely best hotel I've stayed in in Nairobi - well worth it!
Jordan
2023 年 3 月に 4 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 4 月 4 日)
Dear Jordan,Thank you for choosing Sarova Panafric as your hospitality partner during your recent visit to Nairobi.We are delighted to note that you had a wonderful experience with usAs we look forward to hosting you again, your endorsement and recommendation is highly appreciated.
10/10 (非常に良い)
Margo
グループ旅行
2023 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent.
Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
Margo
2023 年 2 月に 1 泊滞在
HMからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Margo,Greetings from Sarova Panafric,We take note that you enjoyed our refreshing Africa Hospitality. Your feedback is very important to us and assists in serving our guests better.We look forward to welcoming you again.Kind regards,HM Mwendwa
10/10 (非常に良い)
Margo
グループ旅行
2023 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The wifi is super fast. The newly renovated rooms are beautiful. The staff is courteous and very helpful
Margo
2023 年 2 月に 1 泊滞在
HMからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Margo,Thank you for your positive feedback. Kind regards,HM Mwendwa
10/10 (非常に良い)
Peter、Sydney
2023 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really helpful staff. Grace was really helpful in showing me an atm. No chance i could have found it and she was also very helpful in the shop
Peter
2023 年 2 月に 3 泊滞在
Henryからの返信 (投稿日 : 2023 年 2 月 14 日)
Dear Peter,good afternoon,Thanks for taking the time to give your feedback about your stay.we are Grateful to note our staff Grace's exceeded your expectation. We always look forward to offering our refreshing African Hospitality.we look forward to welcoming you again.kind regards,Henry Mwendwa
10/10 (非常に良い)
steven
グループ旅行
2023 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Sarova Panafric is a wonderful Hotel, with a wonderful Staff. Everything was perfect as it should be. I look forward to staying at the Panafric again, the next time I visit Nairobi
steven
2023 年 1 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2023 年 1 月 28 日)
Dear Steven,Thank you for taking the time to share your feedback with us.We are glad to note that you had a great experience with us. Indeed our staff are one of our greatest assets and we are delighted to note that they went out of their way to make your stay memorable.As we look forward to hosting you again, we appreciate your recommendation and endorsement.
10/10 (非常に良い)
Steven
家族旅行
2022 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great Hotel!
Great hotel! Very friendly staff and catered to all our needs. Room was very clean and beds were super comfortable. The restaurant at the hotel had a lot of options and all were good. Breakfast buffet was one of the biggest we had with lots of great options. Great stay!
Steven
2022 年 12 月に 1 泊滞在
Aloice Abidhaからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Steven,Greetings from Sarova Panafric Hotel.Thank you for taking your time to review our hotel and for the great positive comments. We hope to be of service to you again in future as we strive to continue offering a refreshing African Hospitality to you and our guests.Regards,Aloice AbidhaHotel Assistant Manager
8/10 (良い)
Amanda
出張
2022 年 12 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything you could want (but food is expensive!)
Sarova Panafric was an absolutely beautiful place to stay for a workshop, and the location in town is unbeatable. While the hotel is super nice and you will not want for anything, you'll certainly pay for it. How many raviolis do you think you get for $23 on the room servive menu? The answer is 3! Yikes! Similar situation with simple chicken wings. Other than food prices and portion sizes though, I have no complaints and loved this hotel otherwise.
Amanda
2022 年 10 月に 8 泊滞在
Sharonからの返信 (投稿日 : 2022 年 12 月 11 日)
Dear Amanda,Greetings from Sarova Panafric!Thank you for taking your time to give us your feedback on your stay with us. We highly appreciate.We have taken note of the positive feedback as well as the concern and shall address the same.Kind regards,Sharon Khivali - Hotel Assistant Manager.
10/10 (非常に良い)
David、Fairland
出張
2022 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay. Good experience.
David
2022 年 11 月に 5 泊滞在
Lucy Njokiからの返信 (投稿日 : 2022 年 11 月 24 日)
Dear David,Thank you for your feedback.We are delighted to note that you had a great stay with us. We appreciate that you chose to stay with us and we look forward to hosting you again in the near future.
6/10 (普通)
Rami
出張
2022 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス
Rami
2022 年 11 月に 3 泊滞在
Lucy Njokiからの返信 (投稿日 : 2022 年 11 月 24 日)
Dear Rami,Thank you for taking your time to share your feedback with us.We look forward to hosting you in the not distant future.
10/10 (非常に良い)
EDWARD
2022 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel has been remodelled and the rooms looks fantastic witj modern ammenities.
EDWARD
2022 年 11 月に 1 泊滞在
Lucy Njokiからの返信 (投稿日 : 2022 年 11 月 24 日)
Dear Edward,Thank you for your feedback.We are happy that you enjoyed our newly refurbished room. We appreciate your support and we look forward to welcoming you back.
6/10 (普通)
John Erik
2022 年 11 月 18 日
John Erik
2022 年 11 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2022 年 11 月 24 日)
Dear John,Thank you for taking your time to share your feedback with us.We appreciate that you chose to stay with us and we look forward to hosting you in the near future.
10/10 (非常に良い)
Anders
グループ旅行
2022 年 10 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and service minded staff
Anders
2022 年 9 月に 2 泊滞在
Lucy Njokiからの返信 (投稿日 : 2022 年 10 月 17 日)
Dear Anders,We appreciate the time taken to share your feedback.It is a joy to read that our associates went over and above to make your stay memorable.Thank you for choosing Sarova Panafric and we look forward to welcoming you back in the near future.