屋外プール、営業時間 6:00 ～ 22:00、プール パラソル、サンラウンジャー
利用可能日を確認

ザ カルメン ホテルの口コミ

4 out of 5
ザ カルメン ホテル
Penafrancia Avenue, Naga, Bicol

口コミ

8.2

とても良い

評価 10 - 92 件の口コミ中 37 件が非常に良い" "
評価 8 - 92 件の口コミ中 37 件が良い" "
評価 6 - 92 件の口コミ中 11 件が普通" "
評価 4 - 92 件の口コミ中 6 件が不満" "
評価 2 - 92 件の口コミ中 1 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

口コミ

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
2019 年 3 月に 2 泊滞在
Yankeからの返信 (投稿日 : 2019 年 5 月 9 日)
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

Martha、Laguna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very clean & has very courteous staff. Good food too!
2020 年 3 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Ms. Martha, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Take care!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Strong water pressure in the bathroom.
2020 年 1 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our housekeeping staff to ensure this won’t happen again. Best regards!

8/10 (良い)

CHARITO

家族旅行
良かった点 : スタッフとサービス、客室の快適度
pricey
The hotel prices is too expensive. You can can a better hotel at a lesser price.
2019 年 12 月に 1 泊滞在
Jorgina Galvoからの返信 (投稿日 : 2020 年 1 月 8 日)
Dear Ms. Charito, Thank you for taking the time to write your review, your comments are very much valued. Our commitment to our guest will continue, and will surely improve more in any aspect. We look forward to seeing you on your next visit. Best Regards!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 12 泊滞在
Joanneからの返信 (投稿日 : 2020 年 1 月 17 日)
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 (非常に良い)

minho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Take care!

8/10 (良い)

Stefan

良かった点 : スタッフとサービス、客室の快適度
Der Lack ist ab
Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
2019 年 11 月に 8 泊滞在
Jorgina Galvoからの返信 (投稿日 : 2019 年 11 月 26 日)
Dear Ms. Stefan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we’re currently taking steps to upgrade our facilities. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

6/10 (普通)

Brandon J

出張
2019 年 11 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2020 年 1 月 4 日)
Dear Mr. Brandon, Good day! Thank you for your rating. Our staff members strive their best to provide quality customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more. We look forward to seeing you on your next visit. Best Regards!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 10 月 9 日)
Dear Ma'am/Sir, Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NEARBY CHURCH
2019 年 9 月に 2 泊滞在
Joanneからの返信 (投稿日 : 2019 年 9 月 22 日)
Dear Ma'am/Sir, Good day. Thank you for your review and choosing our hotel. I'm glad you enjoyed your experience at our downtown location. Looking forward to seeing you again soon. Thank you.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear Ma'am/Sir, Good day. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.

10/10 (非常に良い)

Minerva

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Aircon was noisy
2019 年 5 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 9 月 6 日)
Dear Ms. Minerva, Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our concerned staff to ensure this won’t happen again. Thank you.

8/10 (良い)

Juan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I will stay there again
Its a good hotel and young staff
2019 年 8 月に 2 泊滞在
Joanneからの返信 (投稿日 : 2019 年 9 月 6 日)
Dear Mr. Juan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.

8/10 (良い)

宿泊されたお客様

2018 年 12 月に 5 泊滞在
Joanneからの返信 (投稿日 : 2019 年 8 月 27 日)
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 (普通)

Maria

気になった点 : 清潔度
No Second Time
I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
2019 年 7 月に 10 泊滞在
Joanneからの返信 (投稿日 : 2019 年 8 月 9 日)
Dear Ms. Horan, Good day. Firstly, we would like to thank you for choosing to stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we will address this issue with our concerned staffs to ensure this won’t happen again. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good service
2019 年 7 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 7 月 13 日)
Good day! Thank you for taking the time to review your stay with us. We are very pleased to hear that we made your stay pleasant. Looking forward to seeing you again soon.

4/10 (不満)

William

良かった点 : 施設のコンディションと設備、客室の快適度
Room for Improvement
We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
2019 年 6 月に 2 泊滞在
Yankeからの返信 (投稿日 : 2019 年 6 月 21 日)
Dear Ms. Fiameta, Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 2 泊滞在
Joanneからの返信 (投稿日 : 2019 年 6 月 14 日)
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. Looking forward to seeing you again soon. Take care!

2/10 (非常に不満)

宿泊されたお客様

2019 年 5 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 6 月 14 日)
Dear Ma'am/Sir, Good day. We are sad to know that we did not meet your expectations as seen with your low rating for us. Could you please let me know what specific issues you have encountered? We would love to know your concern since it would help us to identify the areas we can improve the guest experience. Thank you.

6/10 (普通)

Maria Socorro

気になった点 : 清潔度
Comfortable City hotel
The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
2019 年 5 月に 1 泊滞在
Yankeからの返信 (投稿日 : 2019 年 6 月 5 日)
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

MSMS、Metro Manila

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Superb, helpful staff!
2019 年 5 月に 1 泊滞在
Yankeからの返信 (投稿日 : 2019 年 6 月 5 日)
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 (良い)

Mary Grace

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
International standard
Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
2019 年 5 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 5 月 29 日)
Dear Ms. Mary Grace, Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. We are please to know that we made your stay pleasant. I am sure that our entire staff enjoyed catering your needs as much as you enjoyed your stay. Looking forward to have you as our guests again soon. Best regards!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Smell of freshness
2019 年 5 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 5 月 16 日)
Dear Ma'am/Sir, Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us an excellent. We are looking forward for you next visit!

8/10 (良い)

Franco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
2019 年 2 月に 4 泊滞在
Yankeからの返信 (投稿日 : 2019 年 3 月 13 日)
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Should have more complimentary bottled water available for the guest.
2019 年 2 月に 2 泊滞在
Yankeからの返信 (投稿日 : 2019 年 3 月 1 日)
Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect . Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 (良い)

Fiameta V.

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Excellent facility but needs attention in details
The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
2019 年 2 月に 2 泊滞在
Yanke Primaからの返信 (投稿日 : 2019 年 2 月 20 日)
Dear Ms. Fiameta, Thank you for taking the time to share to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
2019 年 2 月に 4 泊滞在
Yanke Primaからの返信 (投稿日 : 2019 年 2 月 20 日)
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as our guest.

10/10 (非常に良い)

ROBERT、Naga

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
2019 年 1 月に 1 泊滞在
Yanke Primaからの返信 (投稿日 : 2019 年 1 月 30 日)
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

Markus、Helsinki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
2019 年 1 月に 12 泊滞在

10/10 (非常に良い)

Bjørn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel in Naga city
The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
2019 年 1 月に 1 泊滞在
Joanne - Reservations Associatesからの返信 (投稿日 : 2019 年 1 月 18 日)
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for sharing your review with us. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Take care!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
2019 年 1 月に 7 泊滞在
Joanne - Reservations Associatesからの返信 (投稿日 : 2019 年 1 月 16 日)
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We are happy that you enjoyed your stay with us. We do take pride in catering our guests' needs the best way that we can. Id you are travelling to our area again soon, don't hesitate to contact us. Take care!

4/10 (不満)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
2018 年 12 月に 11 泊滞在
Joanneからの返信 (投稿日 : 2019 年 1 月 9 日)
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your feedback. We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We apologized for the shortcomings that you experienced and we will address this issue with the concerned staffs to ensure this won't happen again. Looking forward to seeing you on your next visit.

8/10 (良い)

宿泊されたお客様

2018 年 12 月に 3 泊滞在

8/10 (良い)

Bjørn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice hotel in Naga
A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
2019 年 1 月に 1 泊滞在
Joanneからの返信 (投稿日 : 2019 年 1 月 9 日)
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We are very pleased that we made your stay pleasant, and we will continue to provide the best quality customer service that our guest expect. Looking forward to see you on your next visit.

8/10 (良い)

Dr. Mark

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I’d stay again
The hotel staff was fantastic. They really put forth an effort. It wasn’t as clean as I expect and the bathroom toilet water line leaked, so had to keep turning off and on. The breakfast was worth the price. The pool area was also very nice. Exercise equipment had some issues and I ended up jogging outside.
2018 年 12 月に 3 泊滞在
Yankeからの返信 (投稿日 : 2018 年 12 月 19 日)
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

10/10 (非常に良い)

Lilibeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 2 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 28 日)
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

Win、Quezon City

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like its clean and spacious room. The availabilty of a relaxation massageur is quite a problem.
2018 年 11 月に 1 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 28 日)
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to enhance our customer service.

10/10 (非常に良い)

LARRY E.

FIRST TIME EVER STAY! EVERYTHING WAS GREAT, INCLUDING THE STAFF! SAFE, QUITE, LARGE POOL, GOOD BREAKFAST, WALKING DISTANCE TO SHOPPING AND BARS. I WILL MOST DEFINITELY RETURN. A GREAT VALUE FOR THE MONEY! LEW~
2018 年 11 月に 3 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 24 日)
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

LARRY E.

We normally stay at APH nearby, so this was my first stay since traveling to the P.I. ever since 2007. I was most happy with our stay, from A-Z! Great English speaking staff! Good breakfast. Huge swimming pool. Many security guards for safety! Near many great restaurants and music bars! Quite and Safe! (The suites are very large with nice volcano mountain view!) I have traveled to some 26 different countries, and counting...so my opinion is that the value for your money, and your time spent, is well worth it. Enjoy the ride! All the best to your and yours, LEW~
2018 年 11 月に 1 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 22 日)
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Stay in Carmen Hotel
The hotel staff are very accomodating. We enjoyed our stay in this hotel.The hotel is clean and location is ok, very near the Naga Metropolitan Cathedral & the Naga Public Market.
2018 年 10 月に 4 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 8 日)
Dear Mr. William. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 (良い)

Stefan

良かった点 : スタッフとサービス、客室の快適度
Der Stern sinkt leider
Wir waren schon im November 2017 in diesem Hotel und damals sehr angetan, weil dieses für philippinische Verhältnisse (außerhalb Manilas) einen wirklich guten Standard anbietet. Allerdings war da schon zu erkennen, dass es schwierig wird, diesen Standard zu halten, weil die Ausstattung qualitativ zum Teil nicht für die Hotelnutzung gedacht ist. Die Amaturen im Bad zum Beispiel sind billigste Ware und sehen dementsprechend schon nach wenigen Jahren ganz schön ramponiert aus. Auch an Möbeln, Bettwäsche und den mittlerweile eher grauen als weißen Handtüchern ist der Verschleiß nicht zu übersehen. Und mit der Sauberkeit waren wir diesmal (im Oktober 2018) auch nicht mehr ganz glücklich. Die Schränke waren innen schmutzig und gerade im Bad müssten die großen Flächen mal gründlich gereinigt werden. Der Service, die Freundlichkeit des Personals und die Lage des Hotels sind dennoch nach wie vor top, weshalb wir es - auch mangels besserer Alternativen in Naga - wohl erneut buchen würden.
2018 年 10 月に 6 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 8 日)
Dear Ms. Stefan. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

10/10 (非常に良い)

SELVAM

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Carmen Hotel is a caring hotel.
The hotel is at a good location with friendly staff's, service was good just that the hotel is at the main street and the traffic noise is kind of bad. Carmen Hotel is value for money overall it's a good hotel to stay but do not expect much on breakfast.
2018 年 10 月に 4 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 10 月 28 日)
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 (良い)

brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 2 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 11 月 8 日)
Dear Ms. Brenda. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
4 days of rest
I was a comfortable stay in a provincial hotel that is of better than expected for the area. The staff are great and helpful and polite and the facilities are adequate.
2018 年 9 月に 4 泊滞在
Yankeからの返信 (投稿日 : 2018 年 10 月 18 日)
Dear Mr. David. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

Mark

Night before Penafrancia
This is a great hotel. Very well managed, clean, great dining room and the service was second to none. We chose this hotel because of its location to the Penafrancia Festival. But it is in a great part of town anyway and would recommend regardless. The pool is great too.
2018 年 9 月に 2 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 9 月 29 日)
Dear Mr. Mark. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 (非常に良い)

Darren

Always a great stay here.
2018 年 8 月に 1 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 9 月 29 日)
Dear Mr. Darren. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 (良い)

Andrew、Naga City

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 1 泊滞在

6/10 (普通)

ALEXANDER

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not again
Hotel rooms and interior looks old and need maintenance or upgrade. Our room smell not so fresh.... smell cigarrete.
2018 年 7 月に 2 泊滞在
Yanke Primaからの返信 (投稿日 : 2018 年 7 月 25 日)
Dear Mr. Alexander. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.