Great property, amazing reception and restaurant staff. Reducing one star because of poor in room service and housekeeping. I have never experienced such a slow housekeeping service even in any non star hotel. Still giving 4 stars for other amenties and excpetionally good reception and restaurant staff.
Ankit
2023 年 6 月に 2 泊滞在
6/10 (普通)
Robin、Kochi
家族旅行
2023 年 5 月 16 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
I was very disappointed with the first impression of the security staff at the time of arrival. I was waiting at the entry gate for long time due to a car was picking someone and coming from the reception area towards the entry point(wrong side) with the help of that security staff (lean, height & young guy). His attitude was really bad and he didn't provide a proper care at the time of our arrival during the rainy time and asked us to park outside in a rude way. During the time, the basement parking was available and I had to collect all my luggages from backside gate parking area. Apart from this, the overall experience was really good especially the breakfast & food was really tasty.
FYI: Please provide a proper training to that security person how to manage the guests who are coming for a stay. In my personal view, he takes care of the restaurant guest with proper umbrella, inside parking etc.
Robin
2023 年 5 月に 2 泊滞在
10/10 (非常に良い)
Vanitha
家族旅行
2023 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was awesome.
Vanitha
2023 年 4 月に 1 泊滞在
8/10 (良い)
Nirav
小さなお子様連れの家族旅行
2023 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything was fine.
Only the reception staff needs to be more polite and friendly to the guests.
Food was very good at the in house hotel.