「The staff member checking me in took her frustration with the computer and card reader out on me. She was curt and entitled. Other staff were great. 」
「First time staying here and we were impressed. The room was clean and recently updated. All staff were very friendly and helpful. We are definitely going to stay here again next Tim we are in GR.」
「The front desk was friendly and helpful. The room was spacious, clean and well appointed. The breakfast options were limited, but it has everything you need for a full breakfast.The property is situated along Medical Mile, so there aren't a lot of choices for dining, but it is a very safe area. There is a bus stop close by to take you to Grand Rapids downtown proper.」
「We really enjoyed our stay at the castle; it worked out very well for our family of nine. It was so nice to have the laundry there and the view was great with it being on the 11th floor. Sleeping arrangements worked well and having 2 bathrooms was so convenient. There was an issue with the lock/doorknob upon arrival and Mitten was very attentive, even sending a maintenance worker to help solve the problem later at night. We would for sure consider staying again the next time we are in Michigan.」
