I was impressed by the cleanliness of the room upon arrival and the beautifully made bed and display of towels. Unfortunately, i was not impressed by the young lady we first encountered upon early arrival. She made no attempt to make us feel welcome nor did she offer any introduction to the property so we had to acclimate ourselves until 3 pm. check in. At that time, she did what we would have expected when we arrived. On the other hand, DeAnne, who was on the evening desk was beyond amazing! She was warm, welcoming, very accommodating and absolutely as pleasant as could be! Much thanks to DeAnne for all she did to make us feel valued as guests!! Sadly, our room became infested with Midgets, aka blind mosquitoes, and DeAnne assisted in immediately relocating us to the main building, even giving us a choice of two rooms. Again, much thanks to DeAnne!
My reason for rating the property a 3 is because it feels dated and in need of external cleansing. The windows and external walls are covered with bugs, the pool bar area is less than tidy, and the carpeting is badly worn. For these reasons, I cannot give a rating higher than 3.