Mottolino Snowpark

The staff were very friendly, welcoming, and always willing to help, which was the best part of our stay. Unfortunately, the lack of air conditioning made this one of the most uncomfortable hotel stays I’ve had. We visited during a heat wave, and the room was unbearably hot, making it extremely difficult to sleep. Despite opening the windows, there was very little airflow, and the room remained uncomfortably warm throughout the night. I truly appreciate the kindness of the staff, but I would not recommend staying here during the summer unless the hotel installs air conditioning or clearly informs guests that rooms do not have it.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

We loved having access to the guest kitchen including the fridge. The back terrace was in full bloom and a lovely place to sit in the evening with snacks and a drink after a busy day of being tourists. The breakfast was amazing with home made goodies (and we know they were homemade as we were in the guest kitchen getting water one day and the very lovely staff member was taking delicious smelling treats out of the oven!), a nice selection of fruits, cheeses, breads, etc. The staff were very helpful with suggestions and directions as well. Overall it was a 10 out of 10 experience!