フロント

ハンプトン イン モーガンタウン の口コミ

2.5 out of 5
ハンプトン イン モーガンタウン
1053 Van Voorhis Rd, Morgantown, WV

口コミ

8.4

とても良い

評価 10 - 1001 件の口コミ中 474 件が非常に良い" "
評価 8 - 1001 件の口コミ中 308 件が良い" "
評価 6 - 1001 件の口コミ中 126 件が普通" "
評価 4 - 1001 件の口コミ中 58 件が不満" "
評価 2 - 1001 件の口コミ中 35 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Frances

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very accommodating
2024 年 5 月に 1 泊滞在

8/10 (良い)

Jean、Gilroy

良かった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just what we needed. Close to Ruby Hospital. Friendly staff. We were on the ground floor, easy to get to our vehicle abd anything we needed.
2024 年 4 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 5 月 6 日)
It makes us so happy to receive such a positive review!THANK YOU!

6/10 (普通)

Rita

出張, 家族旅行
No glasses anywhere in the hotel, only paper cups. Not very satisfactory
2024 年 4 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 5 月 6 日)
I am so sorry that you were unhappy with our lack of glassware at our hotel. Hampton Inn brand standard does not require that we stock glass items, and we do not have a kitchen facility to maintain them. I am so sorry that you were less than pleased. I wish you safe travels.

6/10 (普通)

Tonja

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to offer feedback regarding your recent stay. Thank you for staying with us.

10/10 (非常に良い)

Kathy、Anaheim

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reliable accommodations.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Paul

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Einat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Kenneth

家族旅行
The rate was not the rate quoted on expedia!! I will never use expedia again.
2024 年 3 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Valued Guest , Thank you for taking the time to offer feedback regarding your recent stay. I am so sorry that you were less than pleased. Third party sites are an excellent way to book reservations, however, there are times when the rate quoted or the room type can show up different in our system. Unfortunately, since so much time has passed since your departure, I am not able to investigate this matter as thoroughly as I could have if you had brought it to my attention during your stay.I am sorry you found your experience unpleasant and we hope to see you again one day soon!

10/10 (非常に良い)

Angela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable, clean facility
2024 年 3 月に 1 泊滞在

6/10 (普通)

Laura

家族旅行
気になった点 : 施設のコンディションと設備
Overall the hotel was decent and served our purposes for a one night stay. Our room seemed clean although the hallway had a bit of trash on the floor in various spots. Bed was comfortable. You could hear some noise from the hallway and other room but it wasn’t too bad. Our tv didn’t work and we called the front desk and and they were just like “oh well, there’s no maintenance workers here until the morning.” The fridge was also not working. The breakfast was good although the placement of the waffle irons is horrible. One is in a corner and the other one is on the other part next to the corner and two people can’t fit in that little space. Also they ran out of waffle mix for a long time. The one guy running the space was working hard but couldn’t keep up. They really need another worker when the hotel is so packed. Overall I think we overpaid for this hotel since half of the stuff in our room didn’t work , but as far as a place to crash for one night it was ok.
2024 年 3 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 5 月 6 日)
I am so sorry that you had an issue during your recent stay. I apologize that it was not handled very well. Our TV issue was an outage with our provider. It doesn't seem as if that was explained to you, and I am sorry that it wasn't. I appreciate your feedback about the waffle irons and will look into a solution to remedy the situation you described. We appreciate your feedback and wish you safe travels.

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Melissa

The shade was moved by motion and went up and down. The lock was not easy and the staff had to help me. Frustrating when I got there at 11:30 PM
2024 年 3 月に 1 泊滞在

4/10 (不満)

Rebecca

出張, 家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I didnt like the hair in my bathroom. They did switch me rooms but managers says thats happens. I worked in cleaning in hotels and that was a big no.
2024 年 2 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you so much for taking the time to review our facility and offer feedback regarding your recent stay with us. I am so sorry that your experienced a problem with hair in your bathroom. We do our very best to make sure that we focus on removing all evidence of the previous guest, and I am so sorry that we dropped the ball this time. I will present your comments to the housekeeping staff during our next staff meeting and we will do our best going forward to make sure there is no hair!Please accept my apologies.

10/10 (非常に良い)

edmund

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently locate to Ruby Memorial Hospital, plus a good value, close to restaurants
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Michael

家族旅行
Very clean and close to everything
2024 年 3 月に 2 泊滞在

4/10 (不満)

Douglas

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Door from parking lot very hard to open. Our room would not open without a fair amount of force. The front counter girl was friendly, but somewhat confused by the fact that we were Canadian. Overall it was a disappointing stay
2024 年 2 月に 1 泊滞在
Sheri Caggiano, GMからの返信 (投稿日 : 2024 年 3 月 4 日)
I am so sorry that you experienced a problem during your recent stay with us. I hope that you will give us another chance to win your loyalty should you be returning to our area.

8/10 (良い)

Delores

2024 年 2 月に 2 泊滞在

8/10 (良い)

Wenceslau

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Closeness to restaurants
2024 年 2 月に 1 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and nice.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Agatha

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointed
Convenient to hospital, but that's about it. Rooms aren't well maintained. Broken cabinet doors. Had to change rooms because first one didn't have a microwave. Then had the audacity to charge extra for microwave. Hampton Inn used to be a great chain. Not any more.
2024 年 2 月に 3 泊滞在
Sheri Caggisno, GMからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Valued Guest, I am so sorry to hear of your disappointment with your recent visit. Thank you for taking the time to bring these issues to our attention. I wish you had mentioned them during your stay so that we could have addressed them in a prompter manner. Thank you for staying with us.

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice area in Morgantown
Clean and nice size room and bathroom. Free parking. Within walking distance of coliseum and multiple food places. Friendly staff.
2024 年 2 月に 1 泊滞在
Sheri Caggiano, General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for your positive words!Thank you for staying with us!Safe travels!

10/10 (非常に良い)

Lara

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Laura C.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a wonderful stay!
2024 年 2 月に 2 泊滞在
Sheri Caggiano, General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
It is so nice to hear that you had a wonderful stay!We hope to see you again one day soon!Safe travels!

10/10 (非常に良い)

katherine

2024 年 2 月に 1 泊滞在

6/10 (普通)

Barbara

気になった点 : 清潔度、施設のコンディションと設備
Refrigerator didn't work
2024 年 2 月に 2 泊滞在
Sheri Caggisno, GMからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for staying with us. I am so sorry that your refrigerator did not work during your stay. I realize how unpleasant that must have been for you and I am sorry that we were not able to correct the situation. I hope that in the future, you will give us another opportuunity to win your loyalty.

2/10 (非常に不満)

John

気になった点 : スタッフとサービス
Poor hospitality
2023 年 11 月に 2 泊滞在
Sheri Caggiano, General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
I am so sorry that you were less than pleased with your recent stay and I am curious about your comment. If you would like to reach out to me personally to discuss the issues you encountered, I would welcome your feedback.

6/10 (普通)

Rod

気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Sophia

家族旅行
良かった点 : スタッフとサービス
Sophia
Upon checking in and going to our room we discovered there was a leak from the shower that was going into the room. I went to the front desk who stated they had a leak but could not figure out where it was. They moved our room but I had to repack and move which was ok. Breakfast was good centrally located to every thing overall it was a good hotel.
2024 年 2 月に 2 泊滞在
Sheri Caggiano, General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
I am so sorry that you experienced an issue with the shower during your stay. I realize how inconvenient that must have been. I appreciate your positive comments! We look forward to seeing you again one day soon!

10/10 (非常に良い)

Kevin

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very satisfied with the service
2024 年 2 月に 1 泊滞在

8/10 (良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel for our stop over stay.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tonja

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Tracy

2024 年 1 月に 1 泊滞在

8/10 (良い)

David

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Allison

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My check-in staff was not very friendly at all. Checked in around 430p 1/14/23.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Stanley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Chanti

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Patricia

None
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay!
We were there for my sister's surgery at WV medical center. The proximity to the hospital is what made Hampton our first choice. The room was clean, beds were comfortable and breakfast was amazing!
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Amy、Stone Harbor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Tera

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Vicki、Palm Coast

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms run down. Dirty room. Hair in my towels, that's not mine. Food was cold in the morning. Told the sir the batter was empty . He looked like i just punched him. Very sad stay. Manager was great. Helped with the room.
2023 年 12 月に 3 泊滞在
Sheri Caggiano, GM からの返信 (投稿日 : 2023 年 12 月 11 日)
I am so sorry that you were so upset with your room. I do apologize for the inconvenience that you experienced.Thank you for taking the time to bring this to our attention.We appreciate your feedback.

8/10 (良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Elizabeth

家族旅行
First hotel I ever stayed in that had a night light in the bathroom! The check in staff were extremely friendly and pleasant.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Traveling home.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

norma

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean and the staff was friendly. Needed to stay close to ruby hospital since my son had a major surgery and it was basically right across the street :) highly recommend will be staying here again.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Babu

出張, 家族旅行
気になった点 : 施設のコンディションと設備
There is no microwave oven in the room.
2023 年 11 月に 1 泊滞在
Sheri Caggiano, GM からの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Valued Guest,Thank you for taking the time to offer feedback regarding your recent stay. At the present time, microwaves are not a standard required for Hampton Inn rooms. We do provide one for our guests to use in the lobby area near our front desk. Thank you for your comments.