外観

ハイアット プレイス モントリオール - ダウンタウンの口コミ

3.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 584 件の口コミ中 357 件が非常に良い" "
評価 8 - 584 件の口コミ中 132 件が良い" "
評価 6 - 584 件の口コミ中 45 件が普通" "
評価 4 - 584 件の口コミ中 26 件が不満" "
評価 2 - 584 件の口コミ中 24 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Mahesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently had the pleasure of staying at Hyatt Place Downtown Montreal, and it was an outstanding experience from start to finish! From the moment I checked in, the staff was incredibly friendly and accommodating, making me feel right at home. The check-in process was seamless and efficient, allowing me to settle in quickly after a long day of travel. My room was spacious, modern, and impeccably clean, with a stunning view of the city skyline. The bed was incredibly comfortable, and I appreciated the thoughtful amenities like the large flat-screen TV, mini-fridge, and complimentary Wi-Fi. Each morning, I enjoyed the delicious breakfast buffet, which offered a wide variety of hot and cold options to suit all tastes and dietary needs. The fresh fruit, fluffy pancakes, and perfectly cooked omelets were particular highlights! The hotel's location is unbeatable – nestled in the heart of downtown Montreal, it was within walking distance to many of the city's major attractions, shopping districts, and fantastic restaurants. The convenience of the nearby Metro station made exploring even easier. I also took advantage of the on-site fitness center, which was well-equipped with modern machines and kept very clean. It was a great way to start my day before heading out to explore the city. Overall, my stay at Hyatt Place Downtown Montreal exceeded all my expectations. I highly recommend this hotel to anyone vis
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Gene

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Staff told us there was bus parking. Then we parked where they told us to. We then got a ticket and the threat to be towed. We had to move our tour bus 4 times yesterday. 4 times.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kim-Anh、Ottawa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were clean and comfortable. Excellent location - close to a metro stop and St-Denis/St-Catherine for shops/restaurants. Various parking options nearby depending on if you need in/out privileges. Attached to a grocery store. Sauna, pool and gym were very good!
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Thi An Binh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Jasmin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Très bien
2024 年 5 月に 3 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci Beaucoup

10/10 (非常に良い)

Joe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Swimming pool is added draw for sure!
2024 年 5 月に 1 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Wow! Thank you

10/10 (非常に良い)

Leonid

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service
2024 年 5 月に 2 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

8/10 (良い)

Belhassen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Le point noir c'est le stationnement : on trouve difficilement une place même en payant 23$ la nuit en plus le toit est à 1m70 seulement donc faites attention au toit de votre véhicule et c'est très étroit aussi donc le risque d'abimer votre voiture est élevé. Le reste passe juste le canapé lit n'est pas confortable.
2024 年 5 月に 2 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci d avoir pris le temps de nous partager votre experience

10/10 (非常に良い)

Maha

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
very conviently situated, rooms were nice and pool was nice and clean. would book there again
2024 年 5 月に 3 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Wow Thanks

8/10 (良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

10/10 (非常に良い)

gilles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Très bien excepter côté restauration déjeuner.
2024 年 5 月に 2 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location!
2024 年 5 月に 2 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for the feedback

10/10 (非常に良い)

Jackie

2024 年 5 月に 4 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

4/10 (不満)

Majid

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 5 月に 3 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you

2/10 (非常に不満)

Zakir

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel is surrounded by homeless people. Very unsafe, stinky and noisy
2024 年 5 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Zakir,Thank you for sharing your concerns with us. We're deeply sorry to hear about your experience and the discomfort you faced due to the presence of homeless individuals around our hotel.We take the safety and comfort of our guests very seriously, and we understand the importance of addressing such issues promptly. Rest assured, we are actively working with local authorities and organizations to find solutions to this matter and ensure the well-being of our guests and the surrounding community.Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a safe and enjoyable stay in the future.

10/10 (非常に良い)

Andrée

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Andrée,Thank you for taking the time to rate your experience with us on Expedia! We're thrilled to see that you had a perfect stay and awarded us a 5/5 rating.Your positive feedback means the world to us, and we're delighted to have met your expectations. We truly appreciate your support and hope to welcome you back for another exceptional stay in the future.

6/10 (普通)

Paul Michael

良かった点 : 清潔度、スタッフとサービス
Housekeeping never did the room for three days. No shampoo in room when I checked in. Ice machines were behind doors that guest key cards did not open. Was told to go to the bar for ice and the bartender was annoyed and told me to go to ice machine. Elevators not working on the Saturday morning, had to walk 16 flights down emergency stairs and be ferried back in an employee service elevator. Hotel itself was very nice however, all these little annoyances tarnished a fantastic stay.
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Paul Michael,Thank you for taking the time to provide us with your feedback. We truly appreciate your kind words about the overall quality of our hotel, but we're disappointed to hear about the inconveniences you experienced during your stay.We sincerely apologize for the lapses in housekeeping services and the absence of shampoo in your room upon arrival. Rest assured, we will address these issues with our housekeeping team to ensure that our standards are consistently met.Regarding the access issues with the ice machines and the inconvenience you faced with the bartender's response, we are genuinely sorry for the frustration caused. We will investigate these matters further to ensure that all guests have seamless access to amenities and receive courteous service from our staff at all times.We also apologize for the inconvenience caused by the elevator malfunction. Your safety and comfort are our top priorities, and we regret any inconvenience caused by this unexpected situation.Please know that your feedback is invaluable to us, and we are committed to addressing these issues promptly to enhance the experience for our guests. We hope that you will give us another opportunity to exceed your expectations in the future.Thank you once again for bringing these matters to our attention. We look forward to welcoming you back and providing you with the flawless stay you deserve.

10/10 (非常に良い)

John、Caledon East

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The receptionist was amazing- she turned a negative experience with the hotel into a very positive one.
2024 年 5 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear John,Thank you for sharing your feedback with us! We're thrilled to hear that our receptionist was able to turn your experience around and make it a very positive one. Providing excellent service is our top priority, and we're delighted that she exceeded your expectations.Your kind words mean a lot to us, and we truly appreciate you taking the time to recognize our team member's efforts. We're grateful for your 5/5 rating on Expedia, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

8/10 (良い)

Amy

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Near Eaton Center
2024 年 5 月に 4 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Amy,Thank you for choosing to stay with us and for taking the time to share your feedback on Expedia. We're glad to hear that you found our location near Eaton Center convenient for your stay.We appreciate your rating and your comments, as they help us to continually improve our services. If there are any specific areas where you believe we can enhance your experience to earn that extra star next time, please don't hesitate to let us know. Your satisfaction is important to us, and we're committed to ensuring that each stay with us exceeds your expectations.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 (良い)

Mahindra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Mahindra,Thank you for choosing to stay with us and for sharing your feedback on Expedia. We're delighted to see that you had a positive experience during your time with us.Your rating and comments are greatly appreciated, as they help us understand what we're doing well and where we can improve. If there are any specific areas you believe we can focus on to make your next stay even more enjoyable, please don't hesitate to let us know.We're committed to providing exceptional service and ensuring that each guest has a memorable stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience.

10/10 (非常に良い)

Aisha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved that there was a grocery store downstairs. Made our few days' stay so convenient.
2024 年 5 月に 4 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your wonderful review, Aisha! We're thrilled to hear that you enjoyed the convenience of having a grocery store downstairs during your stay with us. It's great to know that it made your visit even more convenient and enjoyable. We appreciate your positive feedback and hope to welcome you back for another fantastic stay in the future!

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not super safe at night however the hotel and staff were amazing. one of our friends wanted to smoke so we were outside around midnight but a staff came outside to keep us company due to unsafe conditions at night. Thank you for a great stay, also love that it was right beside the grocery store and pharmacy!
2024 年 5 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your positive feedback, Jennifer! We're delighted to hear that you enjoyed your stay with us and that our staff could ensure your safety and comfort, especially during late hours. Your safety is our top priority, and we're glad our team could assist you. We appreciate your compliments about our convenient location next to the grocery store and pharmacy. We hope to welcome you back for another excellent stay in the future!

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for the excellent rating, Richard! We're delighted to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or if you have any feedback to share, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Barbara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room very clean and modern. The information about hotel on webside reflect real quality. Pool, gym, meal and entertaiment areas great. Personel very nice and helpfull. Only praking area doesn't allowed big SUVs's. I will back to this place.
2024 年 5 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your wonderful feedback, Barbara! We're thrilled to hear that you found our rooms clean and modern, and that our amenities met your expectations. We apologize for any inconvenience regarding parking for larger vehicles, and we appreciate your understanding. Our team is delighted to hear that you found them nice and helpful. We look forward to welcoming you back on your next visit! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 (非常に良い)

Veronica

家族旅行
良かった点 : 設備とサービス
EXCELLENT
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you, Veronica! We're delighted to hear that you had an excellent experience during your stay with us. If there's anything specific that stood out to you or any suggestions you have for us, we'd love to hear them. We hope to have the pleasure of welcoming you back in the future!

10/10 (非常に良い)

ROY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you, Roy, for taking the time to leave us a positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 (非常に良い)

Krisstal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself was amazing the pool/sauna was lovely to enjoy. Breakfast even more lovely and the staff was really nice everyone you meet.
2024 年 5 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Krisstal,Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your time at our property, especially the pool, sauna, and breakfast. Providing a wonderful experience for our guests is what we strive for, and we're delighted that our amenities and staff contributed to your satisfaction.We look forward to welcoming you back for another amazing stay in the future!Best regards,

10/10 (非常に良い)

Roger

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice hotel, well located, staff super helpful and nice
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Roger,Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and that our hotel's location and staff exceeded your expectations.We look forward to welcoming you back on your next visit!Best regards,

10/10 (非常に良い)

Ali

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good clean and quiet, very close to everything, parking and breakfast was very convenient, good place to stay.
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Ali,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant and convenient stay with us. Providing a clean, quiet, and convenient experience for our guests is always our top priority, and we're glad to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

10/10 (非常に良い)

James

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was immaculate and there were grocery stores and restaurants very close by.
2024 年 5 月に 4 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear James,Thank you for your wonderful review and the perfect rating on Expedia! We are thrilled to hear that you found our hotel immaculate and appreciated the convenient location near grocery stores and restaurants.We look forward to welcoming you back for another exceptional stay.Best regards,

10/10 (非常に良い)

Naseem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, convenient breakfast.
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Naseem,Thank you for the excellent 5 out of 5 rating on Expedia! We're pleased to hear you enjoyed our great location and convenient breakfast.We look forward to welcoming you back soon.Best regards,

10/10 (非常に良い)

Jeffrey、North York

A
2024 年 4 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you so much, Jeffrey, for your fantastic rating! We're delighted to hear that you had a wonderful experience during your stay. If you have any further comments or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 (非常に良い)

Haya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Haya,Thank you for the fantastic 5 out of 5 rating on Expedia! We're delighted to know that you had a wonderful stay with us.We look forward to welcoming you back soon.Best regards,

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great location!
2024 年 5 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mike,Thank you for taking the time to leave us a review on Expedia. We're thrilled to hear that you enjoyed your stay and found our location to be great!We always strive to provide our guests with a convenient and comfortable experience, and it's wonderful to know that we succeeded during your visit.We hope to welcome you back again in the future for another fantastic stay.Best regards,

10/10 (非常に良い)

Pallavi

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Pallavi,Thank you so much for taking the time to rate us 5/5 on Expedia! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything specific that made your stay enjoyable or if there are any areas where we can improve even further, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!Warm regards,

10/10 (非常に良い)

Janette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo excelente
2024 年 5 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Janette,Thank you so much for your positive feedback! We're thrilled to hear that your experience was excellent.Your satisfaction is our priority, and we strive to provide exceptional service in every aspect. We're always here to assist you and ensure that your stay is as enjoyable as possible.We look forward to welcoming you back in the future and continuing to provide you with quality service.Best regards,

10/10 (非常に良い)

Juan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay ay this property. I would definitely book further stay with them.
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Juan,Thank you so much for your kind words! We're thrilled to hear that you really enjoyed your stay with us and that you're considering booking with us again in the future.Your satisfaction is our top priority, and we're delighted that we were able to make your stay a memorable one. We look forward to welcoming you back for another fantastic experience!If there's anything specific you enjoyed during your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good and convenient
2024 年 4 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Deborah,Thank you for sharing your feedback with us! We're delighted to hear that you found your experience with us to be good and convenient.Your satisfaction is important to us, and we're thrilled that we were able to meet your expectations. If there's anything specific that made your stay enjoyable or if there are any areas where we can improve, please let us know. We're here to ensure you have the best experience possible.We hope to have the pleasure of welcoming you back again soon!Warm regards,

4/10 (不満)

Robert

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
not at all up to standards expected of Hyatt
2024 年 4 月に 10 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Robert,Thank you for sharing your feedback with us. We're disappointed to learn that your experience did not meet the high standards expected of Hyatt.We take guest feedback seriously and would like to apologize for any shortcomings you encountered during your stay. Your comments are valuable to us as we continuously strive to improve our services and offerings.If you could provide us with more details about your experience, it would greatly assist us in addressing any issues and ensuring a better stay for our future guests.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your faith in our hotel during your next visit.Warm regards,

8/10 (良い)

Brendon

良かった点 : スタッフとサービス
2024 年 5 月に 3 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Brendon,Thank you for choosing to stay with us and for taking the time to leave your feedback on Expedia. We're glad to see that overall, you had a positive experience during your stay.Your feedback is valuable to us as we continually strive to improve our services. If there are any specific areas where you feel we could have done better to earn a higher rating, we'd love to hear from you.We hope to have the opportunity to welcome you back in the future for an even better experience.Warm regards,

10/10 (非常に良い)

Bernard

2024 年 4 月に 3 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

10/10 (非常に良い)

Adeel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

10/10 (非常に良い)

Bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Rooms were clean and luxurious. Free breakfast included was a nice surprise too. Highly recommended
2024 年 5 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Bruce,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be very nice. It's fantastic to know that you found our rooms clean and luxurious, and that you appreciated the complimentary breakfast as a nice surprise.Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Met all expectations
2024 年 4 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Dan,Thank you for your excellent review and for choosing to stay with us. We're thrilled to hear that we met all your expectations during your stay.Your satisfaction is our top priority, and we're delighted that you had a great experience with us. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 (良い)

Emily

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great place to stay! Awesome location and facilities. The staff were very nice and helpful. My only complaint was that the water in the shower and pool was cold.
2024 年 4 月に 2 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Emily,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our location, facilities, and the excellent service provided by our staff.We apologize for the inconvenience caused by the cold water in the shower and pool. Ensuring our guests' comfort is paramount to us, and we will investigate this issue to ensure it is addressed promptly.We appreciate your understanding and patience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great stay.Warm regards,

6/10 (普通)

Younghan

2024 年 4 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Younghan,Thank you for taking the time to leave us your feedback on Expedia. We appreciate your honest evaluation of your stay with us.We strive to provide every guest with an exceptional experience, and we regret that we may have fallen short of meeting your expectations during your visit. Your feedback is invaluable to us as it helps us identify areas where we can improve.If you have any specific concerns or suggestions you'd like to share with us to enhance our services, please feel free to reach out to us directly. We're here to listen and ensure that your future stays with us are nothing short of outstanding.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

10/10 (非常に良い)

Andres

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you, Andres, for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your visit memorable, or if you have any feedback to share, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 (良い)

Zhen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Danからの返信 (投稿日 : 2024 年 5 月 27 日)
Merci!

8/10 (良い)

Nelli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Relation Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback, Nelli! We're glad to hear that you had a positive experience overall during your stay. If there are any areas where you feel we could improve and earn that fifth star for your next visit, please feel free to share your suggestions with us. We appreciate your valuable input and hope to have the opportunity to welcome you back again in the future!