Cher Guy,Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés pour tout inconvénient que cela a pu causer. Si vous avez d'autres commentaires ou préoccupations, n'hésitez pas à nous en faire part.Au plaisir

Dear Sean,Thank you for sharing your feedback with us. We're glad to hear that our staff provided excellent service during your stay and that we could promptly assist with the air conditioning issue by providing a fan. We appreciate your suggestion to look into servicing the AC to ensure it functions optimally. We're pleased that you found our hotel to be in a convenient central location for exploring the city. Your comments are valuable to us, and we'll use them to enhance the overall experience for our guests. We hope to welcome you back in the future!

Cher Luc,Nous sommes ravis que vous ayez pleinement apprécié votre séjour chez nous et que vous nous ayez attribué une note parfaite de 5/5 ! En ce qui concerne la localisation, nous sommes heureux que notre emplacement ait répondu à vos attentes. Nous sommes idéalement situés pour offrir un accès pratique aux attractions locales et nous sommes ravis que cela ait contribué à rendre votre séjour encore plus agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.Au plaisir,L'équipe de la réception

Cher Simon,Nous sommes désolés d'apprendre que votre expérience à la réception et au restaurant n'a pas été à la hauteur de vos attentes. Votre confort et votre satisfaction sont notre priorité absolue, et nous prendrons des mesures pour remédier à cette situation. Vos commentaires sont précieux pour nous, et nous vous remercions de nous en avoir fait part. Nous sommes ravis de constater que malgré ces inconvénients, vous avez attribué une note parfaite de 5/5. Cela signifie beaucoup pour nous et nous sommes reconnaissants de votre appréciation. Votre satisfaction est notre plus grande récompense, et nous nous efforcerons continuellement d'améliorer nos services pour offrir une expérience encore meilleure lors de votre prochaine visite. Merci encore pour votre soutien et votre précieux retour d'expérience.Au plaisir,L'équipe de la réception

Dear Daniel,Thank you for your kind words! We are delighted to hear that you have had consistently positive experiences during your stays with us. It is always our goal to provide exceptional service and ensure that each visit is enjoyable and memorable. We truly appreciate your loyalty and look forward to welcoming you back for many more great stays in the future!Best regards,Hotel Management Team

Dear Michael,Thank you for your feedback! We're delighted to hear that you found our accommodations clean and affordable. We always strive to provide a comfortable and budget-friendly experience for our guests. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.Best regards,Hotel Management Team

Dear DavidThank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the location, traffic congestion, and the condition we apologize for any disappointment caused and hope to have the opportunity to welcome you back in the future with a more positive experience.Warm regards,Hotel Management Team

Dear Beatriz,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our reception staff made your booking process smoother by speaking Spanish, and that you found our facilities clean and well-maintained. We're thrilled that you enjoyed our two pools as well.We truly appreciate your loyalty in choosing to stay with us for the second time, and we look forward to welcoming you back again in the future. If you need any assistance with your future reservations, please don't hesitate to reach out to us.Warm regards,

Dear Amelie,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Ensuring our guests have a fantastic experience is always our priority, and we're delighted that you found our accommodations and services to your satisfaction.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Hotel Management Team

Dear Amadou,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Ensuring our guests have a fantastic experience is always our priority, and we're delighted that you found our accommodations and services to your satisfaction.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Hotel Management Team

Chère Karine,Nous vous remercions sincèrement d'avoir partagé vos impressions sur votre séjour parmi nous.Nous sommes ravis d'apprendre que vous avez apprécié notre spa et notre restaurant.Cependant, nous sommes désolés d'apprendre que vous n'avez pas été entièrement satisfait du service à la clientèle que vous avez reçu. Vos commentaires sont précieux pour nous, et nous prenons note de vos suggestions pour améliorer notre prestation.Nous tenons à vous remercier spécialement pour votre mention positive concernant notre réceptionniste. Nous lui transmettrons vos compliments, ce qui lui sera très gratifiant.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur et de vous offrir une expérience qui dépassera vos attentes.N'hésitez pas à nous contacter directement si vous avez besoin de quoi que ce soit d'autre.Cordialement,L'équipe de la réception

Dear Scott,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Ensuring our guests have a fantastic experience is always our priority, and we're delighted that you found our accommodations and services to your satisfaction.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Hotel Management Team

Dear Laura,Thank you for taking the time to provide feedback on your recent stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Hotel Management Team

Dear Scott,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Ensuring our guests have a fantastic experience is always our priority, and we're delighted that you found our accommodations and services to your satisfaction.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Hotel Management Team

Chère Annie,Nous sommes désolés d'apprendre que vous avez été déçue par notre service lors de votre récent séjour. Votre avis est précieux pour nous, et nous prenons vos commentaires très au sérieux. Nous travaillons à résoudre les problèmes que vous avez rencontrés et espérons avoir l'occasion de vous accueillir à nouveau pour une expérience améliorée.Cordialement,L'équipe de la reception

Dear Louise,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your time with us and look forward to welcoming you back.Best regards.

Dear Marc,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Ensuring our guests have a fantastic experience is always our priority, and we're delighted that you found our accommodations and services to your satisfaction.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Hotel Management Team

Dear Jorge, Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Younus,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your time with us and look forward to welcoming you back.

Bonjour Semera,Thank you so much for your kind review.We hope to see you back soon!Hotel Universel Montreal.

Dear Daria,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your time with us and look forward to welcoming you back.

Bonjour Gaby,We appreciate your pertinent review. Hope to see you back soon with us.Thank you,Hotel Universel Montreal.

Dear Jaytidhawan,Thank you for your feedback. We're glad you appreciated our convenient location. We apologize for the inconvenience regarding the room cleaning. To ensure your room is cleaned during your stay, please request housekeeping services at the front desk or notify us 24 hours in advance. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards.

Bonjour Manuel,Thank you so much for your kind review, we appreciate it and hope to welcome you back soon at the hotel.Hotel Universel Montreal.

Dear Jinwei,Thank you for bringing this to our attention. We apologize for any confusion regarding the crib provided. We will ensure that our descriptions accurately reflect the amenities we offer. We hope to welcome you again.

Dear Megan,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Alexandra,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear T, Thank you for your feedback! We apologize for any inconvenience caused by the outdoor pool not being available during your stay. We understand the disappointment, and we're sorry for any inconvenience the size of the indoor pool may have caused. Your feedback is valuable to us, and we'll make sure to review our communication regarding pool availability. We hope you were still able to enjoy your stay, and we look forward to welcoming you back when the outdoor pool is open in June. Thank you for choosing us.

Dear Marceline,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best regards

Dear Gunpreet,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back.Best regards.

Dear Cyr,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back.Best regards.

Dear Aditya,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Maria,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back.Best regards.

Dear Omar,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back.Best regards.

Dear Vincent,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Marie Natacha,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Sonya,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Laurence,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Kuamri,We're truly sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we take it seriously. We would like to understand more about your concerns and see how we can make things right. Please feel free to reach out to us directly so we can address any issues you encountered during your stay. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

Dear Luc,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Manon,Thank you for your sugestion. Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Cynthia,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Louis,We are sorry for any inconvience that occurs with the parking. Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Josefina,Thank you for sharing your positive review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Dear Rana,It's great to hear that you found the staff helpful and that you enjoyed the location! We look forward to welcoming you back in the future!Best regards,Hotel Management Team