施設の正面

フェアモント ザ クイーン エリザベスの口コミ

4.5 out of 5
フェアモント ザ クイーン エリザベス
900 Boulevard Rene Levesque West, Montreal, QC

口コミ

8.4

とても良い

評価 10 - 1121 件の口コミ中 627 件が非常に良い" "
評価 8 - 1121 件の口コミ中 242 件が良い" "
評価 6 - 1121 件の口コミ中 125 件が普通" "
評価 4 - 1121 件の口コミ中 81 件が不満" "
評価 2 - 1121 件の口コミ中 46 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Kokosu

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 10 月に 4 泊滞在

10/10 (非常に良い)

Esther

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Propreté des lieux, très bon service du personnel, Belles installations pour le sport et la détente ( piscine, spa, gym avec entre autre salle de spinning)
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Madame Esther,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame Esther, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great rooms, and layout. We had the junior suite. No microwave was a down fall. Also, personal use of mini fridge is subject to a fee which is something that is unmentioned. My second time staying, it’s in a great location.
2024 年 4 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ms. Lisa,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to have the opportunity to welcome you again during your next visit to Montreal. Sincerely,The Guest Relations Team

8/10 (良い)

Mikael

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mr. Mikael,We would like to thank you for your review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Clarke

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 4 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Clarke,Thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team

8/10 (良い)

Lydia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ms. Lydia,Thank you very much for the review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Sandy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Sandy,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

MARIO

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient location with plenty of coffee/dining options. Super helpful staff!
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mario,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Mr. Jeffrey,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Marc-André

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Peaceful
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Marc-Andre,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

ROUZI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very much enjoyed
2023 年 12 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Rouzi,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tout est excellent
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 22 日)
Madame Anne,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame Annie, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle

10/10 (非常に良い)

Jean-Philippe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 4 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Jean-Philippe,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

2/10 (非常に不満)

Michael

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Long line at check in with staff standing around talking.
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Mr. Michael,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your check-in experience. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

4/10 (不満)

Begum

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Good location. Hotel is outdated. They charged us the full price of the room again even though we had paid in full since we used Expedia to book.
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Begum,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincere apologies related to your invoices.. Rest assured that we have taken the appropriate measures in order to prevent any future occurrence.We hope that you will present us the opportunity to welcome you again in the near future. Sincerely,The Guest Relations Team

10/10 (非常に良い)

Elizabeth

The location was ideal for our venue
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Ms. Elizabeth,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

4/10 (不満)

Tom、Dunnville

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Lock to room didn't work, 4 trips to front desk to make new keys to no avail. security took lock apart at 11:30pm. not a good experience.
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Mr. Tom,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincerest apologies about your experience with the lock to your room. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 (非常に良い)

Jerrish

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pleasant stay with great view
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Jerrish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Eddie

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mattresses were great, connected to Gare Centrale, walking distance to many restaurants (Dunns was delicious). Room was modern and updated, hallways were refreshed (8th floor). Apparently they have a barbie room.
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Mr. Eddie,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Francois

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Endroit très propre et agréable
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 15 日)
Monsieur Francois,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Monsieur Francois, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle

10/10 (非常に良い)

R

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest,Thank you very much for the great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 (非常に良い)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great check in. Great atmosphere. Great place to stay
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Mr. David,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

darryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Darryl,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 (良い)

Ian、Surrey

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Eugenio

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and convenient. Price of hotel was fair. price of additional services extreme.
2024 年 4 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mr. Eugenio,We would like to thank you for your review of our hotel.We are pleased that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great time
2024 年 4 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ms. Kimberly,We would like to thank you for your review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Daniela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Daniela,We would like to thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We look forward to welcoming you during your next trip to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Sasha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service and room cleanliness is superb!
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Sasha,Thank you very much for your great review of our hotel.We are delighted to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

2/10 (非常に不満)

Vito

2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mr. Vito,Thank you for having taken the time to submit a review of our hotel.We hope to have the opportunity to better serve next time.Sincerely,The Guest Relations Team

6/10 (普通)

Raymond、Halifax

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Been staying here for years. Disappointed today with a $350 room where they wanted to have me pay an extra 16.40 for internet. Really! Do better.
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mr. Raymond,We would like to thank you for your review of our hotel.We would like to mention that Wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope to have the chance to welcome you again in the future. Sincerely,The Guest Relations Team

10/10 (非常に良い)

Mark

2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Mark,Thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 (良い)

Pierre

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mr. Pierre,We would like to thank you for your review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team

6/10 (普通)

Anisha

気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ms. Anisha,Thank you for having taken the time to send a review of our hotel.We hope to better serve you during your next visit.Sincerely,The Guest Relations Team

6/10 (普通)

Geoffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and beautiful city, but the price was way too expensive for the room we stayed in. The room was very small and very typical at an upscale price. We try and stay once a year, but this will be the last year unless prices improve dramatically.
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Mr. Geoffrey,Thank you for taking the time to complete a survey following your recent stay at Fairmont The Queen Elizabeth.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

4/10 (不満)

Paul

家族旅行
気になった点 : スタッフとサービス、設備とサービス
Need to work on staff
2023 年 12 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Mr. Paul,Thank you very much for taking the time to share your comments regarding your recent stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your experience. Rest assured that we have taken the appropriate measures to address your comment to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 (非常に良い)

Francesca

2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Francesca,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

6/10 (普通)

Antony、london

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good quality rooms and nice central location. Not rating higher as disgraceful for a hotel like this to charge an additional fee to leave your bag for a few hours. Also hotel bar was somewhat understaffed - albeit when you get served, the staff are great!
2024 年 3 月に 5 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Mr. Anthony,We would like to thank you for having sent a review of our hotel.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

robyn

2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Robyn,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

2/10 (非常に不満)

Caroline

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very disappointing
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Ms. Caroline,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Ms. Danielle,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 (良い)

Eileen

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Their fire alarm systems malfunctioned at midnight and caused an alarm. We evacuated and had to run around outside with our kids in our pjs. They did not manage the situation well at all. No information, no one directing. They acted as if everything was normal
2024 年 3 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ms. Eileen,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience with the fire alarm. Rest assured that we have taken the appropriate measures to address your comments in order to improve the experience in these cases.Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Je m’aurais attendu à plus pour le prix mais cetais bien en général
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 18 日)
Monsieur David,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous espérons avoir l'opportunité de mieux servir pendant votre prochaine visite. Veuillez agréer, Monsieur David, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was quick and easy valet, food, concierge, check in and we did fast check out
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ms. Kathleen,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Olivia

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this hotel great place to stay with kids ! The pool is a great benefit along with quick room service . Comfy beds
2024 年 2 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Ms. Olivia,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

6/10 (普通)

Denis

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Mr. Denis,Thank you for having taken the time to send a review about our hotel.We hope to have the opportunity to better serve you during your next visit.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Jennifer

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff were exceptional. From the reception desk, concierge, and bellman. Extremely courteous, pleasant and helpful. Valet parking was very simple and convenient. Great location.
2024 年 3 月に 3 泊滞在
Romane Duplessyからの返信 (投稿日 : 2024 年 3 月 11 日)
Bonjour Jennifer,Thank you so much for the great review! We're delighted to hear that our staff, from the reception desk to the concierge and bellman, exceeded your expectations with their exceptional service. We truly appreciate your kind words and hope to welcome you back soon!Sincerely, Romane Duplessy, Assistant Front Office Director

10/10 (非常に良い)

David、Belleville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel, very clean, staff are extremely professional, close to the Bell Centre and restaurants. Great coffee shops in main lobby too. After the game went to the hotel bar for a few drinks and once again the staff were awesome! Would highly recommend this hotel for any stays in downtown Montreal. This hotel is always my first choice when in Montreal.
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Mr. David,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 (非常に良い)

Heather

家族旅行
Such an amazing hotel excellent staff that are very helpful
2024 年 3 月に 1 泊滞在
Romane Duplessyからの返信 (投稿日 : 2024 年 3 月 11 日)
Bonjour Heather,Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel and found our staff to be excellent and helpful. We look forward to hosting you again in the future!Sincerely, Romane Duplessy Assistant Front Office Director

8/10 (良い)

Stessy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The area from central station is not so kid friendly if you have car seats or strollers as there is no elevators only escalators .
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest,Thank you for having taken the time to complete a review of our hotel.We hope to welcome you again during a next trip to Montreal.Sincerely,The Guest Relations Team

6/10 (普通)

Gordon

良かった点 : 清潔度
気になった点 : 設備とサービス
Maybe it’s a small thing but I’ve stay in cheap hotels which give you some biscuits with your coffee They Not in the minibar Have biscuits on sensers Plus no coffee but expresso And the kettle (good to have) Is like glued to the wall Do they think I’m going to steal it?
2024 年 2 月に 3 泊滞在
Mariaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Mr. Gordon,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We would like to mention that we provide indeed coffee pods as well as tea in the rooms for our guests. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team