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シャトー ヴェルサイユの口コミ

3.5 out of 5
シャトー ヴェルサイユ
1659 Sherbrooke Street West, Montreal, QC

口コミ

8.2

とても良い

評価 10 - 1179 件の口コミ中 537 件が非常に良い" "
評価 8 - 1179 件の口コミ中 325 件が良い" "
評価 6 - 1179 件の口コミ中 162 件が普通" "
評価 4 - 1179 件の口コミ中 105 件が不満" "
評価 2 - 1179 件の口コミ中 50 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Hitomi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and the service staff were so nice and helpful. Nice breakfast! Only thing I didn’t like was the traffic noise because it faces a busy street. But I was able to change my room to a little more quiet room in the back.
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 (普通)

Toby

カップルで旅行
I rented a room online with a king bed…. Ended up in the basement with a twin bed….. had put the sign «  do not disturb «  on the door… still 2 hours before someone knocked on the door only once then proceeded to open it and get in…. Wasn’t happy with the situation…. when me and my wife went to book in…. There was no one at the desk… had to wait for someone from the hotel on the other side of the street to come and serve us…. No indications on the site of Expedia that would be like this!!!! I payed online for a room with a king size bed… I am 6’5 so it was false advertising
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well cared for establishment
2024 年 5 月に 1 泊滞在

6/10 (普通)

Samir

カップルで旅行
気になった点 : 設備とサービス
1) Old facility, needs renovation and room thermostats not available in the left wing of the hotel 2) Some rooms are unkempt with broken lamps and old sofas 3) No housekeeping support for luggage till asked for Housekeepers are not properly trained to refill the amenities. 4) Garbage bin in the dining area always filled to the brim and not emptied on time. 5) Staff inattentive to empty food items at the buffet and need reminding to refill. 6) No prechecks done before offering the rooms. Providng absurd reasons for pushing on customers old and unkempt rooms.
2024 年 5 月に 5 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,Thank you for staying with us and for your kind rating. We are saddened to hear that we did not meet your expectations this time. We would have loved to have been made aware of this sooner. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 (非常に良い)

Ella

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
perfect property for anyone who isn’t shy to do some walking! It is very close to all the shopping and food located down town but there are hotels that are closer. Felt super safe as a young woman, and the breakfast was such a bonus! I’m planning another trip in the summer and plan to stay here again!
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 (良い)

Frank

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was originally 4 townhomes that were converted to a hotel, so it's a unique set up, but has the normal small bathrooms. Free breakfast had plenty of options, but limited area & seating. Great location with easy access to metro, plenty of dining options, close to the park & shopping districts. We enjoyed our stay.
2024 年 5 月に 3 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 (普通)

Sherecia

カップルで旅行
良かった点 : スタッフとサービス
My room was very basic and i found some hairs on the linen
2024 年 5 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 (非常に良い)

Divya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Chateau Versailles was a decent place to stay for a family. We enjoyed the stay.
2024 年 5 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 (非常に良い)

Vineet

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice centre Location ..easy walkable access to restaurant /shopping malls ..Nice Boutique Hotel with decent complementary breakfast. Staff was nice and helpful.
2024 年 5 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 (良い)

Ivy

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was very dirty and old. Low water pressure shower. Shower head didn't move. Found lots of bugs and no AC. Tv was not a smart TV so no Youtube or apps, just plain basic TV Room was very old and rustic, but not in a good way. Valet parking and service was great. Front desk staff was great. Had to walk across the street to their sister hotel after 11pm if you needed concierge or valet help.
2024 年 5 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 (良い)

Jerome

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Nous avons passé un bon séjour.
2024 年 5 月に 6 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 19 日)
Cher Client, Merci d'avoir séjourné chez nous et pour votre aimable évaluation. Nous sommes ravis de voir que vous avez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Vos commentaires sont très importants pour nous.

6/10 (普通)

XXX Gurpreet

Overall good but old property
2024 年 5 月に 4 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 (非常に良い)

Elizabeth

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a beautiful hotel! Everything was clean, and it's in a good location. Breakfast included is a bonus!
2024 年 5 月に 3 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 (非常に良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful boutique hotel - great value at $150/night including breakfast. Excellent staff.
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guest,Thank you for staying with us we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

6/10 (普通)

Lorna

家族旅行
My room needed painting and bathroom a tight squeeze Especially the toilet position
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for staying with us and for your kind rating. Your input is very important to us as it helps us to improve and provide you with better service in the future.

10/10 (非常に良い)

Ivonne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a lovely stay! The room was very cozy and charming. While the breakfast was simple, it was delicious!! The staff was very friendly and helpful! Would definitely stay here again and recommend others to stay here as well for a true Montreal experience!
2024 年 5 月に 4 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 (普通)

Brett

出張
良かった点 : スタッフとサービス
Great staff, no parking besides valet (additional cost) or a public parking garage that is over 3 blocks away. This was an unplanned expense and an inconvenience. Facilities were of average cleanliness inside, but much of the paint was in rough shape and renovations are required. Outdoor grounds were clean and well maintained.
2024 年 5 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 (非常に良い)

Sylvie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location, close to everything, felt very safe.
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 (非常に良い)

Aïssata

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for a quick work trip stay. The breakfast spread was varied and tasty.
2024 年 5 月に 1 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 (良い)

Dorothee

出張, カップルで旅行
The food could be better
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 (非常に良い)

Jephte

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place but you have to pay for the parking every day. Something i didn’t plan to do.
2024 年 4 月に 4 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear guest,Thank you for staying with us and for your great rating, I'm sorry the parking information was not clear, we appreciate your feedback this will help us to improve and give you the best service your next time around

10/10 (非常に良い)

Aswin

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 4 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 (良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything was perfect
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,Thank you for your kind rating we are glad to see you enjoyed your stay we hope to have you back with us soon.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it's great value for the price, and a lovely place to stay, we'll stay again for sure.
2024 年 4 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 (普通)

Maryse

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking is very expensive and not well explained
2024 年 5 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon

10/10 (非常に良い)

Dana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Enjoyed our stay.
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for staying with us and your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property.
2024 年 5 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 (非常に良い)

Timothy、New York

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

10/10 (非常に良い)

Doug

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great little spot close to the centre
2024 年 5 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for staying with us and your wonderful rating, we are glad to hear you enjoyed your stay and hope to have you again in the future.

10/10 (非常に良い)

Emily

2024 年 5 月に 1 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.

8/10 (良い)

Maxmin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Breakfast could have more options
2024 年 4 月に 3 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for staying with us. We apologize for the breakfast not meeting your standards. Your feedback will be passed on to improve your experience next time.

8/10 (良い)

Hamidou

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very well located, in a safe area. It is well maintained and the rooms we stayed in were spacious and clean.
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 (非常に良い)

Nilima、Burnaby

Super friendly
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 (非常に良い)

Timothy、New York

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 (非常に良い)

Olivier

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parfaitement situé, à 5 mn d’une station de métro très calme, petit déjeuner très correct compte tenu qu’il soit compris dans le tarif
2024 年 4 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 30 日)
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

8/10 (良い)

Lauren

良かった点 : 清潔度、スタッフとサービス
Nice stay
2024 年 4 月に 2 泊滞在
Bredy V.からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for staying with us, we are glad to hear you enjoyed your stay, we hope to hope you back in the future.

10/10 (非常に良い)

David

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 (普通)

Andrew、Toronto

家族旅行
良かった点 : スタッフとサービス
Older property with character but needs a refresh. Good location. The breakfast is very basic.
2024 年 4 月に 3 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Charming hotel in a great location for walking the city.
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 (普通)

CHRIS

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 30 日)
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I can assure you this is not a typical experience at our property and I will be working closely with our front desk team to improve our customer experience.

10/10 (非常に良い)

Maritza

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very Nice
2024 年 4 月に 3 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 (非常に良い)

anna lynn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was our 1st time in Montreal and staying in the Chateau was really helpful because of it's location which is accessible to almost everything.Staff are polite and very accommodating.Place is clean and breakfast was great!
2024 年 4 月に 4 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 (良い)

Terri

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff and very clean hotel
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 (良い)

Virginie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Près du métro
2024 年 3 月に 2 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 27 日)
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

10/10 (非常に良い)

Émilie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 (良い)

Susan

2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. I hope we will have the opportunity to welcome you back again in the future!

6/10 (普通)

Faizan Yawar

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
You can hear people walking above you. It’s a very old building and the walls are thin. You can hear people talking all around you in the morning. The room is small and suffocating. I had to open the window to breathe. There is no ventilation. They did provide a fan which helped a bit. The included breakfast was a joke. It’s just bagel and coffee. It’s fine for the price, if you are staying for one night. I would not stay here again.
Fouadからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 (非常に良い)

Manon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Accessible au Métro facile
2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 4 月 25 日)
Nous vous remercions de nous avoir fait part de votre récent séjour. Je suis heureux que nous vous ayons donné l'expérience que vous méritez.

10/10 (非常に良い)

Normand

2024 年 4 月に 1 泊滞在
Fouadからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.