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Reviews of Four Points by Sheraton Galerias Monterrey

3.5 out of 5
Four Points by Sheraton Galerias Monterrey
Ave Insurgentes 3961, Col. Vista Hermosa, Monterrey, NL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1006 reviews" "
Rating 8 - Good. 212 out of 1006 reviews" "
Rating 6 - Okay. 71 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thaily Yazuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reservaciones on May 23, 2024
Muchas gracias por habernos elegido como su mejor opción de hospedaje.Esperamos verle nuevamente por acá.

10/10 Excellent

Mr. Jim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property. Staff was helpful.
Stayed 7 nights in Apr 2024
Response from reservas on May 17, 2024
Thank you for choosing us as the best option for your stay in Monterrey.We hope to see you soon again.

10/10 Excellent

Miguel, Reynosa

Liked: Cleanliness, staff & service, property conditions & facilities
Entrance personal very kind A Service
Stayed 1 night in Apr 2024
Response from reservas on May 17, 2024
Thank you for choosing us as the best option for your stay in Monterrey.We hope to see you soon again.

10/10 Excellent

Norma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room did not look like the pictures on the app and the carpet was dirty you can see some stains .
Stayed 1 night in Apr 2024
Response from reservas on May 18, 2024
Thank you so much for choosing us as the best option. We apologize for the inconvenient which is below our standardWe will be working in every detail so as your next trip to Monterrey will be more pleasant

10/10 Excellent

Felipe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from reservas on May 18, 2024
Muchas gracias por habernos elegido como su mejor opcion de hospedajeEsperamos verle nuevamente por acá.

10/10 Excellent

Martha, Broken Arrow

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Apr 2024
Response from Reservas on May 18, 2024
Thank you for choosing us as the best option for your stay in Monterrey.We hope to see you soon again.

6/10 Okay

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very limited and far from hotel
Stayed 2 nights in Mar 2024
Response from reservas on May 18, 2024
Thank you so much for choosing us as the best option. We apologize for the inconvenient We will be working in every detail so as your next trip to Monterrey will be more pleasant

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Javier Adrian

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room I booked was different from the one they gave me, it is not soundproof, there was a lot of noise and when I mentioned it to the staff of this hotel, they did not offer an apology.
Stayed 1 night in Feb 2024

6/10 Okay

Abel

Stayed 1 night in Feb 2024
Response from Reservas on May 18, 2024
Muchas gracias por habernos elegido como su mejor opcion de hospedajeLamentamos que esta experiencia no haya sido de lo más grata para usted.Trabajaremos con cada departamento para garantizar un mejor servicio en su próxima estancia por acá.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lake the location very much and the breakfast also. The breakfast should start earlier, many flights at the airport leave at 9am.
Stayed 10 nights in Jan 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great.

10/10 Excellent

CARLA

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Brett Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Clariza

Stayed 1 night in Jan 2024

10/10 Excellent

ALEJANDRO JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

JORGE

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

LEOPOLDO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything ok, great service, bathroom had no ventilation, and sink was almost fully clogged
Stayed 2 nights in Dec 2023

10/10 Excellent

Felipe

Stayed 4 nights in Dec 2023

10/10 Excellent

LUIS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
POSITIVES ASPECTS: EXCELLENT LOCATION. SHOPING MALL , HOSPITALS, AND TRANSPORTATION AVAILABLE. NEGATIVES ASPECTS: LIMITED PACKING SPACE CLOSE TO THE HOTEL. REST OF THE PARKING WRONG DISGN ON THE TURNS(TOO STRECHED) HIGH POSSIBLE ACCIDENTS. HOTEL IN REMODELING IN SOME FLOORS (WORKING NICE DURING DAY TIME)
Stayed 5 nights in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Just the parking gate. Sometimes it does not work or maybe people forget their ticket.
Stayed 1 night in Dec 2023

10/10 Excellent

Piri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

ERNESTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicaciòn es excelente, pero Al NO haber ya el paso peatonal elevado que conectaba con Galerìas Monterrey, es complicado y riesgoso cruzar las avenidas y hay que hacerlo por medio de taxi, lo cual implica un gasto adicional cada vez que uno desea cruzar a Galerìas Mty. Gracias
Stayed 5 nights in Nov 2023

6/10 Okay

Luis

Business traveler
Disliked: Amenities, property conditions & facilities
Feels like an old hotel with modern hotel prices. Very well located though.
Stayed 3 nights in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos,los esperamos pronto! Saludos

10/10 Excellent

pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from reservas on Sep 6, 2023
Gracias por visitarnos, los esperamos pronto !

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for short visits. Lots of dinning options a few steps away Is not luxurious but is clean and well located.
Stayed 3 nights in Aug 2023
Response from reservas on Aug 15, 2023
Muchas gracias los esperamos pronto!

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023
Response from reservas on Aug 1, 2023
Gracias por compartirnos sus comentarios de su experiencia con nosotros, Saludos,

10/10 Excellent

Louis

Stayed 3 nights in Jul 2023
Response from reservas on Jul 26, 2023
Gracias por haberse hospedado con nosotros.Saludos,

8/10 Good

Sylvia

Stayed 2 nights in Jul 2023
Response from reservas on Aug 8, 2023
Gracias por haberse hospedado con nosotros.los esperamos!

10/10 Excellent

Xochitl

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente de parte del staff. Aparte muy conveniente en cuanto a restaurantes, Galerías en frente, y el hospital atrás
Stayed 3 nights in May 2023
Response from reservas on Jun 1, 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros, esperamos que su estadía haya sido más que agradable.los esperamos pronto!

8/10 Good

HECTOR, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Options to dine at walking distance. Crowded parking and nosy AC. Other than that they have an excellent breakfast!
Stayed 2 nights in May 2023
Response from reservas on Jun 1, 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros, esperamos que su estadía haya sido más que agradable.los esperamos pronto!

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2023
Response from reservas on Jun 5, 2023
Gracias por compartirnos su experencia de su estancia con nosotros.Esperamos que regrese con nosotros,Saludos,

4/10 Poor

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like the A/C makes a lot of noise when it turn off/on
Stayed 1 night in Apr 2023
Response from reservas on May 4, 2023
Gracias por compartimos su expericia de su estancia con nosotros.Seguimos trabajando para brindarle un mejor servicioSaludos.

10/10 Excellent

Brenda Daniela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2023
Response from reservas on May 4, 2023
Gracias por compartimos su expericia de su estancia con nosotros.Saludos.

10/10 Excellent

Pablo, Ashburn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great nearby area with restaurants and shopping. Good place for business
Stayed 1 night in Apr 2023
Response from reservas on Apr 27, 2023
Gracias por compartirnos su experiencia de su estancia con nosotros.Los esperamos pronto!

10/10 Excellent

Sylvia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, las camas son muy comodas, la habitación de excelente tamaño. El personal es muy amable. La alberca es muy pequeña. Algunas alfombras y sillones de areas comunes muy sucios.
Stayed 1 night in Apr 2023
Response from reservas on Apr 14, 2023
Muchas gracias por compartimos su experiencia de su estancia con nosotros.los esperamos pronto!

10/10 Excellent

Alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, cerca de Galerías Monterrey donde encuentras de todo. El hotel está en perfectas condiciones, mi habitacion perfecto tamaño, baño amplio, salita con tele.
Stayed 2 nights in Mar 2023
Response from reservas on Apr 14, 2023
Muchas gracias por compartimos su experiencia de su estancia con nosotros.los esperamos pronto!

10/10 Excellent

OCTAVIO

Liked: Cleanliness, staff & service, property conditions & facilities
You have to tell them your reservation comes with free breakfast or else you get charged.
Stayed 6 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se descompuso un elevador, y en el otro que estaba libre se hacía mucho tráfico. También nos tocó el hotel lleno y el desayuno lo redujeron. Fuera de esos 2 detalles. Todo lo demás estuvo bien
Stayed 2 nights in Mar 2023
Response from reservas on Mar 21, 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros,seguiremos trabajando para brindarle un mejor servicio.Saludos

10/10 Excellent

Juan Carlos

Stayed 1 night in Mar 2023
Response from reservas on Mar 21, 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros.Saludos , los esperamos pronto !

8/10 Good

jorge

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from reservas on Mar 21, 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros.Saludos , los esperamos pronto !

10/10 Excellent

Araceli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Reservaciones on Feb 14, 2023
Gracias por haberse hospedado con nosotros.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel parking it's free, free WIFI, very clean Yes I would recommend to friends and family, you have a little plaza in the same hotel area and a Mall across the street.
Stayed 2 nights in Jan 2023
Response from reservaciones on Jan 25, 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros.los esperamos , saludos.

6/10 Okay

honorio

Traveled with family
Not staying here again.
The air conditioning system was noisy and the room had zero sound proof. Early Saturday morning moving or maintenance noises could be heard coming from the floor above mine. Only one bottle of water was provided for a room with two beds.
Stayed 2 nights in Jan 2023
Response from reservaciones on Jan 25, 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros , seguiremos trabajando para mejorar cada dia.Saludos,

10/10 Excellent

Jorge

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent during our stay. Me and my family enjoy the time off. We’ll stay here next time for sure.
Response from reservaciones on Jan 25, 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros.los esperamos , saludos.

10/10 Excellent

Alejandro

10/10 Excellent

Javier