Dear Antoni,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort. It is very disappointing to read people who smoke made your stay less pleasant, please allow us to highlight that Riu follows the local regulations regarding this matter.Needless to say, we always recommend to not hesitate to inform our staff about any discomfort, so they can discreetly intervene. We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Aymbir,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Jean,The best reward is to learn that you had a nice time.Thank you very much.We very much look forward to seeing you again.Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Armanda Noemi,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Ryan,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Ty,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Radhika,Thank you very much for leaving your valuable feedback!Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit.Kindest Regards!Hotel Riu ReggaeOnline Reputation Manager

Dear Jason,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Kevin,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu ReggaeOnline Reputation Manager

Dear Paneet,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Brittany,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu ReggaeOnline Reputation Manager

Dear Sumita,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Joseph,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We cannot wait to see you again soon.And we wish you, all the best!Love you back, Joseph,Hotel Riu ReggaeOnline Reputation Manager

Dear SAMEEN,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Melanie,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Tanya,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much!Love you back, Tanya,Hotel Riu ReggaeOnline Reputation Manager

Dear Marie,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, we will forward your review to the departments in charge.We hope you will give us another chance to welcome you again and share a great experience.Best Regards,Hotel Riu ReggaeOnline Reputation Manager

Dear Shannon,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.It is great to learn you had a nice time.Wishing to welcome you again very soon, Shannon!Warmest wishes!Hotel Riu ReggaeOnline Reputation Manager

Dear Mohamed,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Chaunice,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu ReggaeOnline Reputation Manager

Dear Rachel,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity. In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department via email (through Expedia).Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu ReggaeOnline Reputation Manager

Dear Garth,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.However, please rest assured that your words will be taken into account as we understand that there is always room for improvement.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu ReggaeOnline Reputation Manager