Everything was great except for check-in. Seemed to be a lot of miscommunication between employees. We called earlier in the week to ask for an early check-in and told we got get one no problem. However, when we arrived this was not the case. The employee told us she would call us when it was ready and she never did. We went back to check-in and there was a different employee who told us all rooms had been ready. She was nice but it was still unfortunate. Other than that, the stay was perfect
Brianna
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Kate
2024 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location in the village and eSe of getting to skiing and the events happening during Easter.
Kate
2024 年 3 月に 3 泊滞在
2/10 (非常に不満)
Christina
家族旅行
2024 年 4 月 1 日
気になった点 : スタッフとサービス
I’ve never encountered such poor customer service. The staff seemed clueless. Despite booking our trip over a year ago, thousands of flights were cancelled due to bad weather on the departure date. While the American airline was accommodating and allowed us to extend our return at no charge, the hotel refused to refund us for the ONE night we missed unintentionally, but they didn’t hesitate to charge us for the additional nights we added. The lack of customer service was extremely disappointing. Horrible experience!...
Christina
2024 年 3 月に 5 泊滞在
10/10 (非常に良い)
Glauko
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Glauko
2024 年 3 月に 1 泊滞在
10/10 (非常に良い)
Tifanny
カップルで旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Vraiment très agréablement surprise! Ce fut toute une surprise lors de notre arrivée à la chambre. Nous y retournerons assurément. Grand loft avec cuisine salon salle à manger balcon et chambre privé. 👌
Tifanny
2024 年 3 月に 1 泊滞在
8/10 (良い)
Maxine
カップルで旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room beside was noisy. Had an adjoining door and they played loud music after 10. No noise barrier