Me encantó la estancia en este hotel. Realmente son 3 hoteles juntos de la cadena, el Palm Beach (que para mi gusto es la habitación más bonita), el Paradise y el Village, puedes ir a a las zonas comunes de cualquiera de ellos, con lo cual es como un gran hotel con 3 piscinas y varios bares y restaurantes. Todo tiene mucho encanto.
Gonzalo
宿泊者限定の口コミ
10/10 (非常に良い)
Eileen
2025 年 9 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wow, wow, wow we have just rerurned and there is nothing that we can complain about with this hotel.
The location is breath taking, the bungalows are gorgeous with everything you need, and more. Gorgeous linen, comfortable bedding, luxurious toiletries and more, more, more.
Hotel grounds beautiful and so well kept by your exceptional gardening team, always smiling and there with a coconut of fresh flowers.
The food is exceptional, always fresh and plenty to choose from and akwats served with a smile.
Cocktails from the wonderful STANLEY are world class and I'm sure we will see more and more and Stanley and Collins ( another wonderful barman) continue to master their creations. I have to give STANLEY a special mention as nothing, and I mean nothing, was too much trouble and we spent evenings chatting and learned so much about his life and it added something very special to an already amazing holiday.
My final special mention goes to beautiful Theresa, always smiling, asking about our day and dancing. From the second she saw us she welcomed us in with a warm hug and served drinks and fresh bitings.
The whole team at Neptune Palm are incredible but Stanley and Theresa made our holiday unforgettable and we will be back to see them.
If you are wondering whether to book....stop... just book and I can gurantee you will not be disappointed !!!
Eileen
2025 年 9 月に 13 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Grégoire
2021 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good :
-environnement
-nice staff
-clean
-nice rooms
Bad :
-Bed very very hard
-Got really sick because of food
Grégoire
2021 年 1 月に 6 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
NELSON
2020 年 10 月 26 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Péssimo Atendimento
Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
NELSON
2020 年 10 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Fiona
2019 年 6 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great beach resort complex
We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had.
The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available.
The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
Fiona
2019 年 6 月に 7 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Carlos
2018 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
El hotel está a pie de playa. Las instalaciones son excelentes.
Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
Carlos
2018 年 5 月に 6 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2018 年 4 月 10 日
良かった点 : スタッフとサービス
The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
宿泊されたお客様
2018 年 4 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
manuela
2017 年 12 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
tutto ok
tutto ok.
manuela
2017 年 12 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Niels Erik
2017 年 8 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pas på aber der stjæler smiler
Niels Erik
2017 年 8 月に 9 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2017 年 6 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと 設備、客室の快適度
Neptune review
It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
宿泊されたお客様
2017 年 6 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Caroline
2017 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful quiet hotel on gorgeous Diani Beach
Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby.
Overall, very happy with the hotel.
Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices.
If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.
Caroline
宿泊者限定の口コミ
6/10 (普通)
Gunnel
2017 年 1 月 1 日
良かった点 : 客室の快適度
Lever inte upp till lyxprisnivån!
Mycket dyrt, inte prisvärt!
Gunnel
宿泊者限定の口コミ
6/10 (普通)
Adèle
2016 年 11 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと 設備、客室の快適度
Bon hôtel
L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux.
Cependant, il y a plusieurs points négatifs à souligner :
- L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport.
- Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul.
- Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité).
Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.
Adèle
宿泊者限定の口コミ
8/10 (良い)
ML
2016 年 11 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Hotel tres sympathique et personnel parfait.
Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur.
La nourriture etait tres bonne mais aurait pu etre un peu plus variée.
La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!
ML
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2016 年 10 月 25 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Komfortables Hotel mit teilweisem Sanierungsbedarf
Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.
宿泊されたお客様
宿泊者限定の口コミ
8/10 (良い)
Helge Vatnedalen
2016 年 6 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very friendly staff
A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money
Helge Vatnedalen
宿泊者限定の口コミ
10/10 (非常に良い)
Tyler
2016 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend
Tyler
宿泊者限定の口コミ
10/10 (非常に良い)
Chad
2016 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel Would Stay Again
We had a great stay at this resort. Food was great and the bartenders were extremely friendly.
Chad
宿泊者限定の口コミ
8/10 (良い)
Rob
2015 年 11 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely spot; great staff
Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.
Rob
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2015 年 7 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
tout etait tres bien
sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes
宿泊されたお客様
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2015 年 7 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice All-Inclusive
We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!
宿泊されたお客様
宿泊者限定の口コミ
2/10 (非常に不満)
Reda
2014 年 5 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!
Reda
宿泊者限定の口コミ
8/10 (良い)
Denis
2014 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコ ンディションと設備、客室の快適度
Чудесный отдых
Отдыхал с семьей с 06.01.2014 по 14.01.2014. Отличный отдых, отличный отель. Минус один- слишком навязчивые, на берегу океана, местные жители.