Lots of small details missed that would have been helpful to know.
Check in details: security guard at check in sent us to another building that we weren't registered with only to send us right back to where we started...all this after an 8 hour car ride with two little kids.
Our key pad locked us out for about 30 minutes after we had bought groceries and supper the first evening, and we had no instructions on who to call. We finally got someone to pick up on the 1-800 # guest relations who worked with another person to re-set the code. It was very unfortunate that we had driven so far that day and needed to get cold food items from the store into the condo, along with our hungry, exhausted children, and were unable to walk right in. There needs to be a back up key for the door rather than hoping a random person would pick up on the 1-800 #.
During the stay: several items in the condo needed attention, shower knobs tightened, unsure how to work the guest shower head, slow drain in half bath, etc. We contacted the same 1-800 #, and they sent a repair man that afternoon to work on the showers and drains.
Repair man, Jamar, was AWESOME!
The condo seemed dirty. When searching for toys under the beds, I found an empty water bottle and candy wrappers -- almost as though the cleaning service was not very thorough.
We were left with green wrist bands that were needed to get access to the beach and there were no instructions on doing this prior to going down 17 stories w/ two small children and beach items. The bag with the green wrist bands said there were 8 bands inside and fee would be charged if they were not returned -- we counted 7 bands and notified the 1-800 # individual. There was a yellow spot on the floor that we were unsure whether it was sun screen spray or urine.
Pros: the resort is beautiful, exclusive. The gate code and beach access code are nice to have and make you feel as though there is some type of security. The beach is super clean. All appliances worked. The Wi-Fi worked. It was quiet. The condo is decorated very well. The 17th floor had only 3 condos. It was a good place for a quick, unplanned Spring Break trip, but we will not be staying here again.