This was the worst resort experience of my life. We booked 4 rooms under 3 reservations and check-in was a mess. It took over 10 minutes to explain that two names on separate bookings were different people. Unlike other guests who were welcomed, helped with luggage, and given a tour, no one assisted us. A security guard simply walked us to our rooms.
The air conditioning nightmare began immediately. We were told it “just takes time” to cool, but hours later the rooms were over 30°C. Only then did staff admit the A/C had been broken for a while. We were promised fans several times with excuses like “no more fans” or “on the way,” until a group of Spanish-speaking guests complained and someone opened a back room to hand them out.
One room’s internet didn’t work at all, and staff did absolutely nothing to fix it.
Our front door didn’t close properly, and after complaining, we returned to find it wide open. Staff dismissed it with “sometimes it happens” and told us to use the safe. No apology, no room change.
Cleanliness was poor. Showers weren’t cleaned or draining, and dishes were washed where mop buckets were rinsed. If you don’t speak Spanish or Italian, expect to be ignored. Food at the “a la carte” restaurants was the same or worse than the buffet, and despite “full bookings,” dining rooms were half empty.
We contacted Viva Wyndham customer care multiple times, only to get the same copy-paste promise that the resort would reply “soon.” Now back from our trip, nothing.
