4/10 (不満)
Robert
出張
2024 年 4 月 8 日
良かった点 : 清潔度、客室の快適度
Need to get their act together
The owner had me send photo of identification as well as credit card to avoid delays at check in.
At the front desk around 3:30, they had no knowledge of my stay and could not get in contact with the owner/property manager to confirm. This was truly a surprise as they had asked what time that I would arrive and took identification documents prior to arrival to avoid delays.
I was finally able to get in my room around 5:45 pm. Check in is at 4:00.
On Wednesday the 3rd, I was checking out.
The night before I had a requested a 1:00 checkout. No one responded and I vacated at regular time.
I have booked condo/hotels before.
This is was by far the worst experience that I have had.
Even the tone of the emails in preparation for my arrival which emphasized no wash clothes would be provided…
They were there.
Too much confusion for me.
Robert
2024 年 4 月に 2 泊滞在