施設の敷地
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リゾート料金なし*オーシャンフロントの高級ホテル、高層階の最高の眺め、プール、スパ、ジムの口コミ

リゾート料金なし*オーシャンフロントの高級ホテル、高層階の最高の眺め、プール、スパ、ジム
Miami Beach, FL

口コミ

8.6

非常に良い

評価 10 - 18 件の口コミ中 11 件が非常に良い" "
評価 8 - 18 件の口コミ中 3 件が良い" "
評価 6 - 18 件の口コミ中 3 件が普通" "
評価 4 - 18 件の口コミ中 0 件が不満" "
評価 2 - 18 件の口コミ中 1 件が非常に不満" "

8.8/10

清潔度

10/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

Ernesto

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Joy B.

良かった点 : 清潔度
Great property and location!
Stayed here on a business trip and really enjoyed the room and resort amenities. Plenty of pool space, right next to the beach and boardwalk, and just a short drive from downtown Miami. Would definitely recommend!
2023 年 2 月に 4 泊滞在

6/10 (普通)

Kristen L.

良かった点 : 清潔度
Room was great. Service was meh.
Upon arriving, we had to wait 30 minutes for someone to come with a luggage cart. This was after asking 3 times. We unloaded the cart and waited at the curb as valet took our vehicle. Upon leaving, we were told 5-20 minutes when we called down to get our car and bellman to the room. 30 minutes later, half of our party went down with luggage to start loading the car. Car was not there and valet was sleeping in the valet room. They knocked to wake him. When he called for another bellman (35 minutes after we already waited) we decided to go down with the rest of our luggage. The elevator was a 10 minute wait as they seemed to be jammed or stuck or something. We were on the 12th floor so stairs with our luggage was not an option. We finally made it down and had no time to stop for gas for the rental vehicle due to the time wasted in attempting to load up and leave. Monday evening, the middle elevator got stuck while I was inside. There was a bellman in the elevator as well. I would hope they would have let someone know…but just in case…I’m letting y’all know. There seems to be a MAJOR issue with the elevators in the Sorrento Tower! Monday, we called for towels…an hour later…nothing. We asked the cleaning crew in the hallway and they said they would get them to us. 25 minutes later, we were tired of waiting and just decided to head out of the room. There was a bag outside the door when we returned to the room. Overall, the “stay” was good and the room was great. The service was NOT what I expected having had stayed at Fountainbleau several times before.
2022 年 7 月に 3 泊滞在

8/10 (良い)

Karen

2022 年 5 月に 7 泊滞在

10/10 (非常に良い)

Niscary

2021 年 8 月に 3 泊滞在

2/10 (非常に不満)

Fatin K.

気になった点 : 清潔度
Faye
Terrible Terrible Terrible service!!!!!!!Needed towels and waited over an Hour. Wanted to eat lunch and ordering by the pool and beach, had to wait hours for food. Would not recommend....
2021 年 4 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 5 月 22 日)
Hello, thanks for your valuable feedback. We apologize on behalf of the hotel as it seems your unsatisfactory review is based on hotel service and not on our service at SkyRun Vacation Rentals. The Fontainebleau hotel has wonderful service overall and we are sorry to learn you had a different experience than what is customary.

6/10 (普通)

Frances E.

良かった点 : 清潔度
Poor Check-In
Aside from my reservation not being in the system for check-in, Inability to check in at defined time of 4pm turned into it being an “unavoidable issue” due to housekeeping being backed up. Ultimately, was never called regarding my room being ready and was forced to inquire later in the evening upon returning from a pre-planned dinner. Room was decent, but as others have commented, it’s due for an upgrade. Overall would rate 3 stars regardless of check-in snafu.
2021 年 3 月に 4 泊滞在

10/10 (非常に良い)

Frank G.

良かった点 : 清潔度
As good as staying in the hotel
Recommended stay
2021 年 3 月に 4 泊滞在

10/10 (非常に良い)

Jodi M.

良かった点 : 清潔度
Lovely Unit and property
View and location were great. Condo was clean and bed/pillows were comfortable. We received an email from telling us that we could stay an extra night at a discounted rate but when we tried to contact the property management team about that along with an early check-in; we unfortunately did not hear back.
2021 年 3 月に 4 泊滞在

8/10 (良い)

Tom H.

良かった点 : 清潔度
Nice place
Was as advertised. Place is nice, may need a little upgrading soon, but well worth the price they charge.
2021 年 2 月に 2 泊滞在

10/10 (非常に良い)

Michael F.

良かった点 : 清潔度
Excellent Experience
The unit is exactly as advertised from the view, to the room, and included amenities. Communication with property manager was helpful. The team addressed all questions in a responsive manner and accommodated requests where possible. Room is in a quiet area within the property which gives an exclusive feel. The included parking is a valuable plus not to be underestimated.

6/10 (普通)

Brian B.

良かった点 : 清潔度
Good Property
While the specific condo I booked was great, the overall vibe of the Fontainebleau is far from high class. No food in the bar area, questionable clientele, and long lines to less-than-helpful staff makes the overall stay not worth the required investment.
2020 年 11 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 2 月 7 日)
Hello Brian,

10/10 (非常に良い)

Melissa B.

良かった点 : 清潔度
Lovely room, beautiful view, great value.
Wow! Lovely room with a beautiful view at a great value. Looked exactly like the photos on the listing. It is on the 12th floor with a nice view of the ocean, southward down Collins Ave, and right above the small Sorrento pool - high enough for no pool noise. The location in Sorrento Tower was very convenient - a quick elevator ride downstairs to the Towers lobby to the entrance for the larger hotel pool area. Definitely more quiet in this tower than in the main building of Fontainebleau - even over spring break. Loved the 2 spa passes that were included in this rental - after a day of meetings it was nice to be able to go there for just an hour or two to relax in the water rooms. Room has a mini fridge and coffee. A few larger drawers would have been nice. Would definitely stay here again through this Owner, SkyRun. They were very responsive to questions and a few days into the 6-day stay they offered a great deal to extend for one more day, which was very appreciated. Highly recommend this condo and SkyRun!
2020 年 3 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 2 月 7 日)
Hi Melissa,

8/10 (良い)

Rebecca E.

良かった点 : 清潔度
Staycation
Room was just as it looked in the pictures. Easy check-in and clean room. The only complaint we have is that the refrigerator was broken.

10/10 (非常に良い)

Heather R.

良かった点 : 清潔度
Beautiful!
Great room at an incredible resort.