Overall, I’d really give this rental a 4.5 but that wasn’t an option. Nancy the owner was exceptional and very responsive. Upon arrival we had a slight misunderstanding with room # but she called me personally and very quickly had the problem solved. We also only had 2 washcloths on arrival and she personally delivered to our unit as she was using another unit she own for a couple days. The elevators and valet service were fine during our stay, not slow at all. The main issues we had were with the resort itself and the staff who work here. They were very rude at times and made us feel unwelcome. We are from the South and generally friendly people who like to talk to people but here everyone seemed unfriendly. The unit itself was very clean and plenty of storage for whatever you might bring. The unit had many of things for your use such as pans, soap, utensils, etc. The only things missing in our opinions were an oven mitt, Dishtowels and dishrags if you like to cook some yourself. The appliances were top of the line.