Okay now the location is really nice, the suite that we took had a great interior and ocean view. That’s really nice and everyone knows that.
My 1 star review here, is that the service was really bad. People on the front desk were not of a help, their consierge people were very rude. At the pool, the hostess and the waitress were REALLY RUDE and maybe racist ? On the pool for over 1 hour no one took our order for food or drink, although we called them a lot !! Also, our room balcony door had a missing handle on the floor. I paid tons of money for 2 nights, and they told me that they can’t send someone for room service unless scheduled?? I guess everyone wants to clean their rooms. Fianlly, I found lots of cockroaches in their bathrooms, which I have the video for. All in all it’s very very sad when we try a 5 stars fancy hotel, and pay all that money, and get a terrible services from the staff!!!!