ロビー

フォンテンブロー マイアミ ビーチの口コミ

4.5 out of 5
フォンテンブロー マイアミ ビーチ
4441 Collins Avenue, Miami Beach, FL

口コミ

7.4

良い

評価 10 - 5490 件の口コミ中 2492 件が非常に良い" "
評価 8 - 5490 件の口コミ中 883 件が良い" "
評価 6 - 5490 件の口コミ中 782 件が普通" "
評価 4 - 5490 件の口コミ中 548 件が不満" "
評価 2 - 5490 件の口コミ中 785 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Yuki

2024 年 4 月に 1 泊滞在
Stevenからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Yuki,Thank you for your review.We are happy you enjoy your staying with us.Hope to see you back soonThank you for your review.We are happy you enjoy your staying with us.Hope to see you back soon

10/10 (非常に良い)

Aleen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property with helpful staff
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Reem

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Reem, Thank you for your feedback. We hope to see you soon

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Querida Maria, Gracias por tus comentarios. Nos encanta que te haya parecido super la estadia en nuestro hotel. Esperamos tenerte de vuelta para ofrecerte el mejor de los servicios.

8/10 (良い)

KETOYA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is was just okay , for the price . I mean I would stay again nothing spectacular though . I have stayed in better!
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Ketoya,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Rachel

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Me encanto
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Rachel, Gracias por tus comentarios. Nos alegra que te haya encantado la estadia en nuestro hotel. Esperamos verte pronto de nuevo

6/10 (普通)

Lauren

グループ旅行
良かった点 : 設備とサービス
Air conditioning in room did not work well and ventilation was a concern as we smelled cigarette smoke in our room that traveled from another room. Guests should notify hotel if any walking restrictions as hotel site is very big.
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Lauren,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 (普通)

Theresa、Garden City

グループ旅行
Horrible service
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Querida Theresa, Gracias Por tus comentarios. Nuestro hotel quiere ofrecer la mejor calidad de servicio y en este caso fallamos en nuestro objetivo y lamentamos profundamente esto. Tus comentarios son necesarios para mejorar en aquellas areas que necesitan ser atendidas. Esperamos en el futuro darte la atencion y servicio que te mereces.

10/10 (非常に良い)

Jeniffer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena atención, la pasé súper divino
2024 年 5 月に 4 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jeniffer, Thank you for your feedback. We hope to see you soon.

2/10 (非常に不満)

Omar

Okay now the location is really nice, the suite that we took had a great interior and ocean view. That’s really nice and everyone knows that. My 1 star review here, is that the service was really bad. People on the front desk were not of a help, their consierge people were very rude. At the pool, the hostess and the waitress were REALLY RUDE and maybe racist ? On the pool for over 1 hour no one took our order for food or drink, although we called them a lot !! Also, our room balcony door had a missing handle on the floor. I paid tons of money for 2 nights, and they told me that they can’t send someone for room service unless scheduled?? I guess everyone wants to clean their rooms. Fianlly, I found lots of cockroaches in their bathrooms, which I have the video for. All in all it’s very very sad when we try a 5 stars fancy hotel, and pay all that money, and get a terrible services from the staff!!!!
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Omar, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

6/10 (普通)

Mahmoud、Dearborn Heights

カップルで旅行
気になった点 : スタッフとサービス
2024 年 5 月に 4 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Mahmoud, Thank you for your feedback. We hope to see you soon.

10/10 (非常に良い)

edgar

家族旅行
良かった点 : 設備とサービス
Awesome Che kin super quick
2024 年 5 月に 3 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Edgar, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

10/10 (非常に良い)

Shataea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is gorgeous with plenty to do. Excellent staff service available 24hrs. Great views from jr suite at serento tower.
2024 年 5 月に 4 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Shataea, We are delighted to receive your comments! It's wonderful to hear that you found our property to be exceptionally clean, with staff who are attentive and always ready to lend a helping hand. We are thrilled that our daily attendant, provided you with fantastic service and fulfilled all your needs. We look forward to welcoming you back soon, and we guarantee that your next visit will be your best one yet. With our wide range of amenities, you'll have everything you need to enjoy a truly unforgettable experience.

10/10 (非常に良い)

Kate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Reginald

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything right there
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Reginald,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love it
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Maria,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

DeJuan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice.. enjoyed my stay
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear DeJuan, Thank you for your feedback. We hope to see you soon

2/10 (非常に不満)

Jennifer

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Furniture was old and cracked. Paid for an oceanfront room and I was placed on the 3rd floor in front of a row of palm trees. The staff gave me a hotel credit for $100 to spend at the hotel. Not what was advertised whatsoever. I’ll NEVER go back!
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear ,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 (非常に良い)

Janelle Patrice、Philadelphia

カップルで旅行
良かった点 : 設備とサービス
We had a wonderful time first time in miami and at the property. The property was beautiful everything was a ten the con is that everything is so expensive but worth it. Cannot wait until we return
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Janelle Patrice, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 (非常に良い)

Rashidah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed the ambiance. The music, the heated pools, and the staff. Everyone was pleasant and easy to approach. For a holiday weekend it was easy going. The hotel was family friendly. The only downside was the pools closed early but everything was amazing.
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Rashidah, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

6/10 (普通)

John

良かった点 : 清潔度
It’s over rated. And rooms are out dated 13 dollars for bottle of water.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear John, Thank you for taking the time to write a review. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 (非常に不満)

Natalie

家族旅行
気になった点 : 清潔度、スタッフとサービス
Very rude staff
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Natalie, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

10/10 (非常に良い)

Antoine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved everything honestly about my stay!
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Antoine,Thank you for taking the time to write a review. Your opinion is highly valued by us.We are thrilled to hear that the service provided to you was wonderful.We look forward to welcoming you back soon

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect stay! Staff and service were pleasant. A lot to do, but can get pricy. They have many amenities, restaurants, and nightlife to choose from!
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jennifer, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 (非常に良い)

abraham jamil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome place like a resort
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Abraham Jamil,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 (非常に良い)

Brianna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Brianna,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

8/10 (良い)

Scott

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Scott, Thank you for your feedback. We hope to see you soon

8/10 (良い)

Serge

グループ旅行
It sucked
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Serge, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 (非常に良い)

Thierry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very professional
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Thierry, Thank you for your feedback. We hope to see you soon

2/10 (非常に不満)

Alexander

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Attention to details, safety very poor. Got stock in the elevator for 35 minutes I had to call 911 for help. The hotel response is very slow. Got no call from the hotel management until I call my self. I will never stay there again
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Alexander, I'm sorry to hear about your disappointing experience. It's concerning that the staff did not address the issues effectively and that the overall atmosphere was not up to standard. Your feedback about the very poor service is important for the management to consider. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

8/10 (良い)

Valerie、miami

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Hotel, great service . Very pricey but its South Beach ! Wish they had a kids club. But definitly one of the best in the area. Valoulou
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Valeria,Thanks for the feedback. Your opinion is highly valued by us. Our review is important to us and we will take it seriously as we work to identify areas where we can improve, such as having a kids' club.We hope to welcome you back soon.Sincerely,

10/10 (非常に良い)

Edward、Mayfield Heights

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very happy
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Edward,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Aubrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Aubrey,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really enjoyed this property. I will definitely be back multiple pools, great room, balcony overlooking ocean and bay.
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Melissa,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 (非常に良い)

Monique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great. Love the amenities, staff were wonderful & helpful. Best hotel I’ve stayed in Miami. It has everything
2024 年 5 月に 4 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Maried,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

6/10 (普通)

Seham、Mason

家族旅行
良かった点 : 設備とサービス
We had to walk a lot to get to Our room , because it’s so far away from the lobby and the beach .
2024 年 5 月に 2 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Seham, Thank you for your feedback. We hope to see you soon.

6/10 (普通)

Steven、Dallas

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Very expensive
2024 年 5 月に 3 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Steven, Thank you for your feedback. We hope to see you soon.

10/10 (非常に良い)

Nour

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at the fontainebleau for three nights and had a really good experience. The dining options are excellent, even if a little pricy. The pool area and the beach were very nice. The room was clean with a beautiful view. The only thing I can somewhat critique is that the WiFi wasn't very good. But overall we loved it and would definitely go back.
2024 年 5 月に 3 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Nour,We are happy to hear you enjoyed the stay at Fontainebleau Miami Beach. We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

10/10 (非常に良い)

Veronica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As always hotel is gorgeous - my only issue was at check out. We were told all desks are manned 24 hours a day. We planned our check out with our Lyft ride and guess what no one was at the desk in the Tressor Tower at 345am. We had to run all the way to the main lobby to check out and then run all the way back hoping our previously scheduled Lyft would not leave. Again this was annoying as they do not have enough staff to cover the 24 hour policy.
2024 年 5 月に 3 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Veronica, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

8/10 (良い)

Brianna

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Brianna, Thank you for your feedback. We hope to see you soon

6/10 (普通)

chuyi

2024 年 5 月に 3 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Chuyi, Thank you for your feedback. We hope to see you soon.

2/10 (非常に不満)

Rozalia Elena、Mico

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Bad experience with one of the pool staff members. An incident in which I faced discrimination ruined my vacation. I reported it with the front desk and someone was supposed to call me to settle the issue. Of course I never received a call. Don’t stay here.
2024 年 5 月に 5 泊滞在
Selimからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Rozalia Elena, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 (不満)

Chantal

グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Upon checking in my room was dirty with hair in the shower and on the bed. I called house keeping and when they arrived the lady proceeded to argue with me that the hair was not a big deal! The patio I paid for was dirty as well. For all that money I expected more. Will not stay there again or recommend it to anyone. Also, the way they set up the cabanas on the beach blocks everyone else’s view. All the money I spent and we were stuck looking at the back of a cabana. Unexpected and ridiculous. They need to do better.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Chantal, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 (非常に良い)

SALEM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was amazing
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Salem, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 (非常に良い)

Dessarae

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
🏆
2024 年 5 月に 2 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Dessarae, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 (非常に良い)

Jrose

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice pool
2024 年 4 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jrose,Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 (非常に良い)

Tigran

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
amazing
2024 年 4 月に 7 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Tigran, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

2/10 (非常に不満)

Krzysztof

家族旅行
気になった点 : スタッフとサービス
We were meaning to celebrate mother's day at the Fontainebleau with our 85-year-old mama. What a mistake! We took mama to the italian place right on premises, where she was vomited-on! Happens, right? Even on mother's day. Mama was terribly embarrassed, as if this was somehow her fault, but she did have to walk across the entire hotel (a 20-minute walk across the lobby and all public spaces) back to her room. She promptly requested the laundry service for all her garments as the staff at the restaurant told her the hotel would take care of her. Well, it did! The next day she received her washed belongings (they were returned in a shoebox-sized box) and a bill: for nearly $400!!! Mama was embarrassed by being vomited-on and she was embarrassed by the bill, so we didn't notice the charge until after check-out. Had we noticed, we might have asked if the hotel hand-washed her garments or if they were sanitized and disinfected through some elaborate and extremely costly process. Because a load of laundry should not cost $400 at Fontainbleau or anywhere else in the world. That is outrageous to the highest degree. Considering the circumstances of why mama needed to get her laundry done, we would have expected an apology from the hotel, or an invitation back to the restaurant for a compensatory meal. Fontainbleau is an otherwise-fine hotel, but we will never be back and would not recommend staying there.
2024 年 5 月に 3 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Krzysztof, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 (非常に良い)

Murianne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spent a night here! Hubby and I really enjoyed our stay! Staff was so amazing!
2024 年 5 月に 1 泊滞在
Sebastianからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you very much for your positive feedback about your visit. I am very delighted to hear that you enjoyed your stay here. Your compliments about our friendly team are greatly appreciated. Thank you once morefor your commendation and we look forward to welcoming you soon!

10/10 (非常に良い)

SALEM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect
2024 年 5 月に 1 泊滞在
Mariedからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Salem, Thank you for your feedback. We hope to see you soon.