1. Staff could not initially find our reservation
2. First room they provided was dirty and in a construction area. Had to move out.
3. Second room is average. Said to have 2 Queen beds, but fairly certain they were 2 Double beds. Lack of towels. Fought w/staff to obtain additional towels. No kleenex. Light in sink area not working. Toilet seat loose and falling off. Extra Deposit required for TV and A/C remotes.
4. After fighting w/staff for towels, they gave us swimming towels. We were 4 adults and room initially only had 2 bath towels, 1 hand towel, and 1 washcloth. (washcloths are very rare in Mexico?)
5. Swimming pool in April was ice cold. Appeared cloudy (dirty). Had no banisters at either of the stairs going in. First step was rather steep and I sat on ground first before trying to step in.
6. Property is under major construction with remodeling going on in many areas and debris being stored in everywhere. Seemed to be many people staying at the same time and they were outside talking into the night. Difficult to relax.
7. Not likely to return.