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プラム カールトン サービスド アパートメンツの口コミ

3 out of 5
プラム カールトン サービスド アパートメンツ
528 Swanston Street, Carlton, VIC

口コミ

7.4

良い

評価 10 - 613 件の口コミ中 136 件が非常に良い" "
評価 8 - 613 件の口コミ中 261 件が良い" "
評価 6 - 613 件の口コミ中 124 件が普通" "
評価 4 - 613 件の口コミ中 54 件が不満" "
評価 2 - 613 件の口コミ中 38 件が非常に不満" "

7.2/10

清潔度

7.2/10

スタッフとサービス

6.2/10

設備とサービス

6.8/10

施設のコンディションと設備

5.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
立地重視のアパートメント
トラム駅目の前で立地は良し、ワンルームのアパートメントという感じ。 何故かコンロが古く、電気が使えず使えなかった。そこだけ残念。
2018 年 10 月に 1 泊滞在

8/10 (良い)

guild、日本 大和市

良かった点 : 清潔度、施設のコンディションと設備
交通の便が良いホテル
緩やかな坂を下ればメルボルンセントラル駅。そこから二駅でサザンクロス駅に出る事ができる立地条件は行動し易くて良い。ツアーのピックアップも無理なくしてもらえる。勿論リーズナブルで長期滞在に適しているかと。食洗機も付いているので自炊する人におすすめ。
2017 年 12 月に 4 泊滞在

6/10 (普通)

Asha

2024 年 2 月に 1 泊滞在

8/10 (良い)

Léa

良かった点 : スタッフとサービス
Staff is pretty nice and arranging
2024 年 3 月に 6 泊滞在

8/10 (良い)

Julie

2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Matthew

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Jy

気になった点 : スタッフとサービス
Close to city, served its purpose for a night stay in city.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

nathan

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No one there for check in room was dirty
2024 年 2 月に 2 泊滞在

4/10 (不満)

Alison

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
2024 年 1 月に 2 泊滞在

4/10 (不満)

Hailey

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
2024 年 1 月に 3 泊滞在

6/10 (普通)

Michal

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall dirtiness, not working tv and limited lighting.
2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Emily

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Paul

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Ryan

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Stefano

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay away from this place!
The apartment was quite dirty. Cleaning and changing of bed sheets and towel were done only at my insistence. But the biggest problem is that I never got a refund of the AUD 300 deposit I paid on my arrival. On the day of departure I was told that I would receive the money directly on my credit card, but this never happened. I wrote many emails but never got a reply. I was told on the phone that they would get back to me by email but this never happened. Basically they kept my money without right and without giving any explanation. In legal terms I think it's theft.
2023 年 1 月に 21 泊滞在

2/10 (非常に不満)

Tobias

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
2023 年 3 月に 4 泊滞在

8/10 (良い)

Helsin

2023 年 2 月に 7 泊滞在

10/10 (非常に良い)

ANA ISABEL

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio, comodo, las vistas
2023 年 2 月に 6 泊滞在

6/10 (普通)

Man Ying

家族旅行
We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.
2023 年 2 月に 3 泊滞在

6/10 (普通)

Lori

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 2 月に 4 泊滞在

2/10 (非常に不満)

Barry

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.

2/10 (非常に不満)

Aaron

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.

2/10 (非常に不満)

Leonnie

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They cancelled my accommodation without even 24 hours notice. They have avoided any responsibility of alternative accommodation or refunding my payment that I made 3 months prior to the date. I still do not have a refund and had to find and pay for my own alternative accommodation Absolutely Terrible
2022 年 11 月に 1 泊滞在

8/10 (良い)

Larry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, reasonably comfortale and clean, very friendly front-desk manager.
2022 年 11 月に 4 泊滞在

6/10 (普通)

Bernie

カップルで旅行
気になった点 : 清潔度
Booked parking but was told it wasn’t available when I got there, because another car had failed to leave so there were no spots! Dishes hadn’t been cleaned from previous booking, and rooms are small and stuffy with no air conditioning, just a big fan, which doesn’t really cool the place down. It’s virtually a step up from a backpackers! Pretty ordinary.

4/10 (不満)

Naomi

出張
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Plum was very clean and in a great location. However TV was tiny and didn't work (manager couldn't sort it x 2 - did offer to change my room but was unpacked by then); fridge worked intermittently and had to pull out from under the bench to get it started) and the bed was two singles linked together with a flimsy sheet over the top (didn't cushion the ridges at all).

8/10 (良い)

Catherine

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good room, comfortable bed, within easy access to dining options.
2022 年 10 月に 2 泊滞在

8/10 (良い)

Xenia

カップルで旅行
良かった点 : 清潔度
This property was fine for what we needed. It was completely affordable and well located. It was exactly what I expected for the price.
2022 年 9 月に 3 泊滞在

4/10 (不満)

Nicole

気になった点 : スタッフとサービス、施設のコンディションと設備
Our room looked nothing at all like the pictures advertised. I haven’t been out much Over the past few years but it’s amazing how little $115 a night will get you nowadays, the bed was uncomfortable, the view outside was of an ugly trashed courtyard and a filthy vacant lot. And they are still holding my bond money a week later!!!!
2022 年 5 月に 1 泊滞在

8/10 (良い)

Reece

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s was good
2022 年 3 月に 1 泊滞在

6/10 (普通)

Matthew

気になった点 : スタッフとサービス
Honestly, not the greatest place to stay but not the worst. It is a serviced apartment after all, but would only recommend if you were out all the time and only needed a place to sleep. Facilities inside room were sub-par, and definitely not what is actually advertised on the pictures (is anything these days really though?). Pretty low point is that the air-con is attached to the wall on the other side of the room, and would basically sweat all night as the air would not travel across the room. I’m only thankful that I was able to have a place to stay and sleep whilst I had to isolate away from my housemate (who caught COVID), but I probably would have had a much easier and restful time sleeping on the street.
2022 年 1 月に 5 泊滞在

10/10 (非常に良い)

Julia

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I rung them the day before to organise things and got great customer service which continued on check in. The room was a good size, with all I needed for the 1 night. Good price. I will happily stay there again next time.
2022 年 1 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

2021 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was close to everything and easy to navigate places from where we were.
2021 年 3 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
Good location. Place was a bit dirty with one light not working. No parking available when I got to the property with no prior information given that parking needed to be pre-booked at it was limited.
2021 年 2 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The corridors smelt of strong food smells and cigarettes
2021 年 2 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

2020 年 7 月に 13 泊滞在
Cheavin Houthからの返信 (投稿日 : 2020 年 8 月 3 日)
Hi there. Thank you for the overall positive feed back. We look forward to have you stay with us in the future.

2/10 (非常に不満)

宿泊されたお客様

出張, 家族旅行
Cigarette smell, noisy heater, poor room service,
2020 年 6 月に 23 泊滞在
Cheavin Houthからの返信 (投稿日 : 2020 年 7 月 21 日)
We appreciate your feedback and we do apologize for not noticing these issues sooner, had it been reported to us during your stay. If we do have the opportunity to have you stay with us again, please do report any utilities missing or not working efficiently as we do try and keep on top of these things as soon as we can. We will review the mentioned inconveniences and keep on top of them as best as we can. We look forward to have you stay with us again.

8/10 (良い)

Batchy、ACT

良かった点 : 清潔度、設備とサービス
On arrival the staff were very helpful. Unfortunately the 1brm apartment i was given lacked any visual appeal and had a strange aroma in it. After these initial impressions it was noticed the tv was prehistoric and did not even have a hdmi port ans was fes digital tv through a box. In addition the heater in the room also did not work. Thankfully there was another room available when the heater issue was raised with reception and I was abke to be moved. This room was much more moder and enjoyabke to be in.
2020 年 7 月に 4 泊滞在
Cheavin Houthからの返信 (投稿日 : 2020 年 7 月 17 日)
Hi Batchy Thank you for taking the time to let us know what you liked and disliked about our apartment at Plum Serviced Apartments. We appreciate all of our reviews especially the ones that can help us improve. We apologize if you experience was anything less than comfortable as this is not the hospitality service we strive for. We can ensure you we are working as hard as we can to improve the amenities that were mentioned.

4/10 (不満)

宿泊されたお客様

2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to downtown. Well stocked kitchen, including laundry detergent. Staff extremely friendly and helpful.
2020 年 3 月に 5 泊滞在
Chrisからの返信 (投稿日 : 2020 年 4 月 9 日)
We are glad you enjoyed your stay!

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Have Low Expectations
I checked into these apartments and checked out an hour later. The room i was given stank of damp and old food, there was a single air con in the lounge and it wasnt working properly. The rooms were old, looked dirty and unkept. This is more like backpackers accomodation that an apartment or hotel. Their only saving grace is the excellent staff. For the prices you pay to stay here you can stay in 4 star hotels which are hugely more comfortable.
2020 年 2 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

カップルで旅行
Air con in first room very noisy. Changed room and dishwasher in that room not working
2020 年 1 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location. Smoke was so bad so had to stay inside most of our stay.
2019 年 12 月に 17 泊滞在

8/10 (良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 5 泊滞在

8/10 (良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Apartment.
Good apartment. Everything that we needed. Good location, good local facilities.
2020 年 1 月に 3 泊滞在

4/10 (不満)

DANBI

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
별롱예용~!^^
별롱 이불이 겉에는 깨끗한데 안쪽 보면 뭐 뭍어 있어요^^ 첨에 들어가자마자 특유의 냄새가 있공 앞방에 외국인이 음식해 먹는 냄새가까이서 맡을 수 있어요~! 데스크에 있는 분도 그냥 저냥그래요 ㅋㅋㅋㅋ 싼값에 위치만 그럭저럭 좋아요ㅋㅋㅋㅋ쫌 비추예요~ 돈아끼고 싶으면 가세요!
2019 年 12 月に 3 泊滞在

6/10 (普通)

P.S.、Hobart, Tas

出張, カップルで旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
Location and price are the highlights. Was a bit of a battle to get the 1-bedroom apartment we paid for. Initially were given an open-plan apartment. When we got the 1-bedroom the corridors had a tertible stench which lasted all week. We asked a receptionist about the gym/pool mentioned on the website. Were told we would have to ask someone on dayshift (it was 6.30pm) as she was only nightshift and didn't know anything. She didn't want to talk to us at all. On a positive note, it is a short walk to (1) Lygon St, (2) Victoria Markets, (3) free tram zone and (4) Uni of Melbourne & RMIT.
2019 年 12 月に 8 泊滞在

4/10 (不満)

sc、Syd

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
No cleaning over weekend Not clearly informed quest Cleaning not completed
2019 年 12 月に 5 泊滞在