Mr. Rihito, Thank you for choosing us and sharing your experience. We are glad to know that you liked our services. Looking forward to seeing you soon. Cordially, Arvey Benavides Gerente Genral

Estimado Sr. Luis. Nos complace saber que la experiencia en nuestras instalaciones fue de su agrado. Recibir sus comentarios nos llena de motivación para continuar cumpliendo con las expectativas de nuestros huéspedes.Esperamos tener el gusto de atenderle nuevamente.Cordialmente,Carlos QuesadaGerente General

Dear guest,It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality.We hope for your soon return.Cordially,Carlos QuesadaGeneral manager

Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager

Estimado señor Cristhian, Ofrecemos nuestras sinceras disculpas por las molestias ocasionadas durante su estadía. Le comunicamos que se están tomando acciones correctiva para trabajar y mejorar cada una de sus observaciones. Reiteramos nuestras dicsulpas y compromiso de atenderle nuevamente.Cordialmente, Carlos QuesadaGerente General

Respetado Huésped, siempre será un honor trabajar por usted y todos nuestros huéspedes. Usted es y será nuestra razón de ser.

Respetada Huésped, reciba cordial saludo. Usted es nuestra razón de ser y trabajaremos por mejorar todo aquello que genero algo no positivo en su experiencia

EstimadA señora Martha,Es grato para nosotros saludarle y a la vez transmitirle nuestro agradecimiento por su preferencia hacia nuestros servicios. Le reiteremos nuestro compromiso para continuar ofreciendo la mejor calidad.Esperamos su pronto regreso.Cordialmente,Carlos QuesadaGerente General

Mr. Harold, Thank you for choosing us and sharing your experience.We are glad to know that you liked our services. Looking forward to seeing you back soon.Cordially, Olga Luz Sampedro S.General Manager

Cordial saludo señor Alfredo, Gracias por visitarnos y calificar nuestros servicios. Es un honor recibir sus excelentes comentarios, los cuales nos motivan a continuar cumpliendo con sus expectativas. Esperamos tener el gusto de atenderle nuevamente. Cordialmente, Olga Luz Sampedro S.Gerente General

Mr. Vincent, We are glad to hear that you liked our services. We hope have the pleasure to serve you again.Cordially, Olga Luz Sampedro S.Gerente General

Señor Alfredo, Expresamos nuestro sincero agradecimiento por compartir su experiencia con nosotros. Sabemos que su tiempo y conocimiento son valiosos, y estamos verdaderamente agradecidos por su disposición a compartirlos. Esperamos tener el gusto de atenderle nuevamente. Cordialmente, Olga Luz Sampedro S.Gerente General

Estimado huésped, Gracias por visitarnos y calificar nuestros servicios. Nos complace saber que cumplimos con sus expectativas. Cordialmente, Olga Luz Sampedro S.Gerente General

Cordial saludo señor Vladimir, Gracias por visitarnos y calificar nuestros servicios. Ofrecemos disculas por las molestias ocasionadas durante su estadía con relación a la limpieza. Le comunicamos que se han reforzado los procesos con nuestras auxiliares y supervisoras para garantizar espacios más pulcros y prolijos en todas las áreas. Reiteramos nuestras disculpas y compromiso de mantener una mejora continua. Esperamos tener el gusto de atenderle nuevamente. Cordialmente, Olga Luz Sampedro Gerente General

Estimado señor Marcelo,Su experiencia y perspectiva son de gran ayuda para nosotros, las cuales son de gran ayuda para tener una idea clara de cómo podemos satisfacer mejor sus necesidades y expectativas. Valoramos su contribución y queremos que sepa lo importante que es para nosotros.Esperamos su pronto regreso.Cordialmente, Olga Luz Sampedro S.Gerente General

Mr. Edwar,It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality.We hope for your soon return.Cordially, Olga Luz SampedroGeneral Manager

Mr. Heliodore, We apologize for the inconvenience during your stay, we inform you that according to the policies of our organization, each companion or visitor in the room will have an additional value.We reiterate our commitment to serving you again.Cordially, Olga Luz Sampedro General Manager

Dear Mrs. Gloria,Thank you for visiting us and rating our services. Receiving your excellent comments motivates us to continue meeting our guests' expectations.We hope to have the pleasure of serving you again.Cordially,Arvey BenavidesGeneral manager

Dear Mrl Louis,We appreciate the time taken to express your experience with the service, your observations are a source of motivation for all staff and to ensure compliance with all activities that can make our guests' stay an experience that exceeds expectations.We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality.Cordially,Arvey BenavidesGeneral Manager

Respetado huésped, cordial saludo. Es un honor servirle y que su estadía halla sido placentera. Usted es nuestra razón de ser y nos motiva a trabajar día a día para ser mejores. ¡ Mil gracias !

Dear guest, greetings and send our best wishes for you. Always will be an honor that you stay with us. We work all the days for you and our guests. ¡ Thanks a lot !

Respetado huésped, siempre será un honor atenderle y trabajar para mejorar por nuestra parte sus experiencias. ¡Siempre Bienvenido!

Ms. Fidelina, Dear guest,It is a pleasure for us to greet you and at the same time convey our gratitude for your preference towards our services. We reiterate our commitment to continue offering the best quality.We look forward to your soon return.Cordially,Arvey BenavidesGeneral Manager

Dear guest, greetings and send our best wishes for you. Always will be an honor that you stay with us. We work all the days for you and our guests. ¡ Thanks a lot !

Lamentamos que la estancia no haya sido tan buena como esperabas. Si nos gustaría conocer a que se refiere con gastos escondidos Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

Respetado huésped, lamentamos no haber cumplido la expectativas generadas. Sus comentarios nos motivan a trabajar mas fuerte para que esto no se repita. Esperamos tenerle con nosotros y usted experimente estos nuevos cambios. Siempre prestos a servirle

Estimado señor Reinaldo, Gracias por visitnarnos y calificar nuestros servicios. Esperamos tener el gusto de atenderle nuevamente para continuar cumpliendo con sus expectativas. Cordialmente, Arvey BenavidesGerente General

Ms. Virginia, We are so glad to hear that you like our services and rooms. Looking forward to seeing you soon to have the pleasure of serving you again. Cordially, Arvey BenavidesGeneral Manager

Dear Mrs. Elizabeth,It is an honor to receive your excellent comments, which motivate us to continue offering the best quality in our services.We hope to have the pleasure of serving you again.Cordially,Arvey BenavidesGeneral manager

Ms. Grisel, Thank you for choosing us and rating our services. We apologize for the quality of the eggs ordered in the breakfast buffet. We are taking corrective actions with our staff so we can improve the preparation and cooking points so they can satisfy our guest's expectations. We reiterate our apologies and commitment to serving you again. Cordially, Arvey BenavidesGeneral Manager

Ms. Fabiola, Thank you for choosing us and sharing your experience. We are glad to know that you liked our services. Looking forward to seeing you soon. Cordially, Arvey BenavidesGeneral Manager

Mr. Hatim, Thank you for choosing us to stay and sharing your experience. We are glad to hear that you liked our services. Looking forward to seeing you back. Cordially, Arvey BenavidesGeneral Manager

Estimada señora Maria, Le saludamos agradeciéndole habernos elegido para hospedarse. Le comunicamos que nuestro equipo de trabajo, tan pronto fueron notificados de la situación por su parte, procedió a contactar al servicio médico EMI, quienes se dirigieron hasta el hotel a verificar su estado de salud y sintomas e informar las remondaciones necesarias. Igualmente, se ofreció traslado a la clínica más cercana para ser atendido por urgencias. Ofrecemos disculpas por las molestias ocasionadas y reiteramos nuestro compromiso de atenderle nuevamente. Cordialmente, Arvey BenavidesGerente General

Estimada señora Fredlady, Es un honor recibir sus excelentes comentarios, los cuales motivan a nuestro staff a continuar cumpliendo con sus expectativas. Esperamos tener el gusto de atenderle nuevamente. Cordialmente, Arvey BenavidesGerente General

Ms. Dianne, We are glad to hear that you liked our services. Your reviews inspire us to keep offering the best quality. Looking forward to seeing you soon. Cordially, Arvey BenavidesGeneral Manager

Mr. Sergio, Thank you for choosing us and sharing your experience. We are glad to know that you liked our services and facilities. Looking forward to seeing you soon. Cordially, Arvey BenavidesGeneral Manager

Dear guest, thanks a lot. Always welcome with us.

Rayde, Thank you for choosing us and sharing your experience. We value your observations, which allow us to take corrective actions to improve our services and guests' experience. We hope to see you again and have the pleasure to serve you again. Cordially, Arvey BenavidesGeneral Manager

Cordial saludo señor Manuel, Agradecemos habernos elegido para hospedarse y calificar nuestros servicios.Ofrecemos disculpas por no haber cumplido con sus expectativas en cuanto al horario de la piscina, sus observaciones serán objeto de estudio para tomar las acciones de mejora necesarias que nos permitan satisfacer las necesidades de nuestros huéspedes. Reiteramos nuestro compromiso de atenderle nuevamente. Cordialmente, Arvey BenavidesGerente General

Best regards Mrs. Ivana,We greet you, offering you apologies for the situation presented during your stay.We inform you that as soon as we became aware of your observations, a detailed verification was carried out in the respective areas, reinforcing the preparation process and the state of the ingredients of the dish to identify the possible cause of your symptoms.Likewise, feedback was carried out with the collaborators at the reception to offer the outsourced medical service offered by the hotel when our guests have health problems or, failing that, according to the seriousness of the situation, refer them to the nearest hospital.Regarding the cleaning of the room, the reports of the assistants were reviewed, identifying that cleaning was carried out every day. However, the process will be reinforced to guarantee neat spaces during the guests' stay.The reason for this, we reiterate our apologies and commitment to maintaining continuous improvement.Cordially,Arvey BenavidesGeneral manager

Mr. Francisco, Thank you for choosing us and rating our services. We are glad to know that our staff and services met your expectations. Looking forward to seeing you soon. Cordially, Arvey BenavidesGeneral Manager

Dear guest, this is your home. Always welcome with us.

Dear guest, this is your home. Always welcome with us.

Ms. Jean Pierre, Thank you for visiting us, choosing us as your destination, and receiving these comments make our hotel and staff a place where you can find moments you will never forget.We count on your next visit and have the opportunity to serve you again.Cordailly, Arvey BenavidesGeneral Manager

Respetado huésped, cordial saludo. Lamentamos el haber tenido estas fallas trabajaremos para mejorar y mejorar su experiencia.

Estimado huésped, Agradecemos habernos elegido para hospedarse y calificar nuestros servicios. Esperamos tener el gusto de atenderle nuevamente.Cordialmente, Arvey BenavidesGerente General

Mr. Mario,Thank you for choosing us and sharing your experience. We also thank you for your observation about being able to order food in the restaurant and have it in the rooftop bar, which allows us to maintain continuous improvement. We reiterate our commitment to serving you again. Cordially, Arvey BenavidesGeneral Manager