4/10 (不満)
Jeff L.
2025 年 8 月 24 日
We stayed at the property in July 2025. Initially we found the property as clean and accurate to the description provided. We were super excited to stay for the week on the island as we had stayed many times in the past. Upon check-in on Saturday we noticed the house next door was undergoing some type of major construction to the sea wall behind the house. On Monday morning at 7am, a larger crane along with several construction workers arrived and started working. The noise outside woke us all up and was unbearable as the crane was banging large poles into the canal. My two daughters (young adult aged) and my wife were not comfortable using the pool as every time they walked near the pool the multiple construction workers would turn around and stare at them in their bathing suits. I went to the office and spoke with Kelli who upon my entering her office was already agitated due to a personal family issue she was navigating (which I found unprofessional). I explained the noise and safety concern around the construction going on next door and Kelli's reply was, "sorry, not our fault". I asked her to find a solution and her answer was "what do you want me to do?" I asked her for to find another similar property without the noise and construction workers. She did find another property for us but I have never had to deal with such a rude and miserable individual. 1st and last time booking with Clausen properties. We will return, but will use another company.
Jeff L.
2025 年 7 月に 7 泊滞在