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リヴィエラ スイーツ ムラカの口コミ

3.5 out of 5
リヴィエラ スイーツ ムラカ
G-Lobby B, Riviera Pulau Melaka, Jalan Baiduri 1, Malacca City, Malacca

口コミ

8.4

とても良い

評価 10 - 24 件の口コミ中 12 件が非常に良い" "
評価 8 - 24 件の口コミ中 6 件が良い" "
評価 6 - 24 件の口コミ中 5 件が普通" "
評価 4 - 24 件の口コミ中 0 件が不満" "
評価 2 - 24 件の口コミ中 1 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

7.2/10

設備とサービス

8.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Rosilawati

2024 年 2 月に 1 泊滞在
The Management- Riviera Suites Melakaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Rosilawati,Thank you for your excellent review. Looking forward to welcome you back in the near future.Regards,

6/10 (普通)

YEW CHEONG

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Average condition of stay in
Staffs were polite and helpul. Breakfast selection very limited. No aircon along corridor, so will be a little bit warm. Furnitures are old, sofa cushion with a lot of stains. However, the room aircon is very quiet.
2023 年 12 月に 1 泊滞在
The Management- Riviera Suites Melakaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Yew Cheong,Thank you for your compliments on the staff friendliness and we are delighted to share this to our team. For the breakfast selection, we have done the upgraded since early of March 2024. There is a drastic improve on the varieties and the food quality for the breakfast. For the corridor as the hotel design is using the retro concept of the building 1970-an with the open air corridor which affected by the weather of the day. We thank you for your comments on the cushion stain and we had started on the cushion deep cleaning project since then and it will be our continues housekeeping project to ensure our room quality is always at the tip top condition. Once again, thank you for your review and we would be glad to have you stay with us in the near future to see our improvement.Regards,

10/10 (非常に良い)

Fairuzaman

2022 年 12 月に 1 泊滞在
The Management- Riviera Suites Melakaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Fairuzaman,Thank for your execellent review. Looking forward to welcoming you back again in the future. Regards,

6/10 (普通)

Mohtar

家族旅行
No proper uniform to identify the staff working there.and the breakfast for the restaurant is not much variety and improper decoration 😭😭😭
2022 年 9 月に 2 泊滞在
The Management- Riviera Suites Melakaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mohtar,Based on your comments, the management has started on the uniform since then. For the breakfast, we have upgraded and done improvement with the selection and varieties recently. We hope to welcome you back again in the near future to experience our improvement. Regards

6/10 (普通)

Kamlesh

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Not much to do. It was too quite. The hotel does not provide breakfast and the shop opens after 11am. You will have to order breakfast via grab. I booked for two days and left after my first day.
2022 年 4 月に 2 泊滞在
The Management- Riviera Suites Melakaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Kamlesh,Thank you for your review. For your info, the hotel do start to serve breakfast to the guests based on option since 2023. We understand on the request of our guests and the management has decided to start serving breakfast based on guests option since then. Thank you for staying with us and we do hope you can come over to experience the different in the near future.Regards,

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious space
2019 年 12 月に 1 泊滞在

8/10 (良い)

WL

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Convi for parking. Lots of parking lots. Corridor very warm and a bits noisy at corridor.
2019 年 9 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
Cosy room and bathroom balcony feature. Nothing more abd it's quite far away from city good for lightsleeper
2019 年 6 月に 2 泊滞在

8/10 (良い)

Alvin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable
Comfortable & Quiet
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

MAHENDARAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Peaceful, quiet, classic, great forbkids
2018 年 12 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Have a very polite and helpful front desk . I like the girl smile.
2018 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sangat bagus, luas dan bersih
2018 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 1 泊滞在

10/10 (非常に良い)

Ida、Ipoh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
room with balcony, nice deco, niceeeee room! Amazing view of Malacca town from your room balcony. Swimming pool at level 3 but not for kids. Breakfast mee kari so SEDAP. Definitely will come back!
2018 年 11 月に 1 泊滞在

10/10 (非常に良い)

Nurul、Malaysia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel..very spacious room..hotel is clean..nice decoration at the lobby..overall im very satisfied with my staying here..but hotel need to improve their breakfast by adding more choices of food and add more table..will come to stay here again..
2018 年 11 月に 1 泊滞在

10/10 (非常に良い)

Farah、Malaysia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, room very big, comfort and clean..good environment..nice pool..hope to be there again
2018 年 11 月に 1 泊滞在

10/10 (非常に良い)

Rose、JB

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice n cozy place..just the pool only for adult...if have kids pool would be very good...but overall worth to stay
2018 年 9 月に 1 泊滞在
The Riviera Suites Teamからの返信 (投稿日 : 2018 年 10 月 19 日)
Dear Guest, Thank you for taking time to review. Glad you had a pleasant stay with us and look forward your next stay. Warmest Regards, The Riviera Suites Team

10/10 (非常に良い)

Tiar、Johor bahru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Feel like coming back to stay again
A very pleasant stay. You would want to stay longer.
2018 年 9 月に 1 泊滞在
The Riviera Teamからの返信 (投稿日 : 2018 年 9 月 15 日)
Thank you for the high review. Hope to see you again on your next stay with us.

10/10 (非常に良い)

Rafidah、KL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The design and decoration are spectacular
Couldn't say much about the location because Malacca is developing and building constructions are everywhere. The hotel can improve on; putting the contact list next to the phone, make hair dryer and ironing facilities available for every room (not upon request) & make laundry bag available. The restaurant is small but the staffs are rapidly restore the fast-finishing foods and keep up with number of people who wants to have their breakfast.
2018 年 9 月に 1 泊滞在
The Riviera Suites Teamからの返信 (投稿日 : 2018 年 9 月 15 日)
Dear Rafidah, Your review is important to us. Thank you.

2/10 (非常に不満)

Martin、KL

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
One of the worse coz nothing open at this hotel area which is still okay for a new hotel but the nightmare awaits once you have your room keys. The bathroom showers a very dirty water and the towel is horrible. Failure to their bed too as it’s very dusty and insects on their bedsheets Floor hasn’t been cleaned since the room starts doing business Nothing seems to be fine for me as I can’t even ask for an extra quilt. I’ll never come back here again Horrible experience Expedia,you made a wrong decision to give them a high rating
2018 年 9 月に 1 泊滞在
The Riviera Suites Teamからの返信 (投稿日 : 2018 年 10 月 25 日)
Dear Martin, We apologize for your uneasiness. We will look into this as every single room undergo QC check before opening up for sale. We emphasis on pleasant stay for our guest and definitely not putting our guest at the loosing end. And above all, we are more than happy to accommodate for room exchange or upgrade and even free stay to make up for complaints like yours. Warmest Regards, The Riviera Suites Team

8/10 (良い)

Daylan、Kulai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Breakfast not good at all..pls change ro other menu..
2018 年 9 月に 2 泊滞在
The Riviera Suites Teamからの返信 (投稿日 : 2018 年 10 月 19 日)
Dear Guest, Thank you for taking time to review. The cafe is NOT part of the hotel entity. However, we will convey your views to the cafe owner. Warmest Regards, The Riviera Suites Team