Hi Scott,Thank you for staying at Hilton Garden Inn Madison Downtown. I appreciate you taking time to share a review. Can you please reach out to me to share more details regarding your stay? We'd really like to know how we fell short of meeting and exceeding your expectations! We take great pride in the service and facilities we provide to all of our guests and I'm hoping to learn from your experience what we could do to make things better. Thanks so much. Dan Hance, General Manager

Hi Travis! Thanks for the kind review and for your business! We hope to see you again! Dan Hance, General Manager

Thanks for your kind review Troy! We appreciate your business and hope to see you again!! Dan Hance, General Manager

Thanks for the great review Matthew! We appreciate your business!

Hi Ruby,Thank you for staying with us at Hilton Garden Inn Madison Downtown! We appreciate your business. What could we have done to earn those extra couple of points on your rating? We'd love to know what we can do to make your stay more enjoyable next visit. Dan Hance, General Manager

Hi Karen! Thank you for staying at Hilton Garden Inn Madison Downtown! We appreciate your review!! I am sorry we didn't have a shower cap in your bathroom. Did you happen to ask the front desk? Hilton Garden Inn standards do not include shower caps in the bathrooms, but we do keep them and a lot of other amenities at the front desk for our guests should they forget something. (Trust me, I'm THAT guest that always forgets something!!) Shower caps, nail polish remover pads, razors, toothbrushes, toothpaste, emery boards, makeup remover, combs, and bandaids are all available. While not all hotels provide the full array in the rooms, most have them upon request. I am sorry we didn't do a very good job communicating that to you. I really appreciate the feedback though! We take all of our guests comments in mind to help improve our service and facilities for all of our guests. We hope to see you again in the future!! Thanks again!! Dan Hance, General Manager

Thanks for the great review Annette!!

Hi Pam! Thank you for staying with us at Hilton Garden Inn Madison Downtown. I appreciate your review!!I know, 20 for parking is a bit of a bummer, but parking in the downtown area is a premium. While we do charge, we provide 3 floors of covered, safe parking (one floor uncovered) and very easy access to the elevators that take you right up to your room. Guests appreciate the unlimited in and out privileges and most leave their vehicles and walk, especially if they are here for UW Campus events. We are right on the edge of campus next to the Kohl Center and LaBahn Arena. We sure appreciate that you found the rest of the facilities and our service a positive experience!! We look forward to seeing you again! Dan Hance, General Manager

Tammy, Thank you for staying at Hilton Garden Inn Madison Downtown. We hate to hear why you ended up with us, but we do have many folks that are here visiting our medical facilities just a couple of blocks away quite often. We try to treat our guests like we would want our own families to be treated and in times like that, we hope we can make you feel like you have a home away from home, even if it's only a night or two. Thanks for your kind words. Dan Hance, General Manager

Thanks for your business Katie and for the great review!!Dan Hance, General Manager

Hi Shivani,Thanks for your nice review and for staying with us at Hilton Garden Inn Madison Downtown! I'm so glad you found our team to be friendly at check in. We work hard to make our hotel a warm and welcoming experience! I'm so proud of our team, but even more so that you notice!!We look forward to seeing you again! Dan Hance, General Manager

Thanks for the great review Meaghan!!

Hi Kriztina,Thanks for staying at Hilton Garden Inn Madison Downtown! Isn't Princess great! She's been a great addition to the team and the guests love her too. I'll be certain to share with her! Dan Hance, General Manager

Hi Madison,Thank you for staying at Hilton Garden Inn Madison Downtown for your recent visit! I appreciate you taking time to share a review of your experience. The buttons for the blinds are kind of odd aren't they? The room you were in is actually an accessible room, so the buttons for the blinds are actually designed to accommodate folks in wheelchairs. It's a nifty design, as the HVAC unit does not allow easy access to the window shade controls for some of our guests. The switches are positioned in a spot easier to access for all guests in our accessible rooms. Hilton Garden Inns do not provide toothpaste in the guest rooms, but we do offer toothpaste, toothbrushes, combs, lotion, slippers, and deodorant at the front desk upon request. I am one of those people that inevitably forgets something in my bathroom kit and appreciate we provide them! The lighting inside the entry of the room is switched. You can turn the light off if you wish, but it's also on an occupancy sensor and turns off when motion is not detected in the room. Our maintenance team will be checking that out though. We want to make sure it's not faulty in any way. While in the room, they will be checking the bathroom light to assure there is nothing amiss and check on the Netflix app. I can assure you our housekeeping team changes the sheets and duvet cover at every check out with freshly laundered linen. Overlooking that bottle cap is a bummer for sure. Thanks for letting us know so we can work with our inspectors to keep an eye out. Please reach out to me at the hotel if you have a chance. I'd like to visit further!!Dan Hance, General Manager

Hi Ashley! Thanks for staying with us recently!! We do have a great location right on the edge of campus! Many of our guests love that they can park in our garage and then just have a short walk to campus. We hope to see you again soon!Dan Hance, General Manager

Hi Jodi,Thank you so much for staying with Hilton Garden Inn Madison Downtown recently. Please reach out to me at the hotel. I'd love to visit with you about your experience and to see how we can make things right. Dan Hance, General Manager

Hi Dick,Thanks for staying with us at the Hilton Garden Inn Madison Downtown! We appreciate your review!We are right next to the Kohl Center, so a very convenient location for concerts and athletic events. I'm so glad you took advantage of our location and took advantage of our food and beverage options! Thanks so much for the business!Dan Hance, General Manager

Hi Perry,Thanks for staying with us recently at the Hilton Garden Inn Madison Downtown. We obviously fell short during your recent stay. Would you mind reaching out to me at the hotel to visit about your experience? Dan Hance, General Manager

Hi Terry! Thanks for staying at Hilton Garden Inn for the Journey Concert! We appreciate your business and your generous review!! We hope you will come back again!!Dan Hance General Manager

Hi Melanie,Thank you for staying at the Hilton Garden Inn for the Journey Concert! I appreciate you taking time to share your experience. Honestly, you are right. We contemplated not even having the bar open after 10p as we weren't sure how long the concert would last, but ended up having one bartender stay in case folks wanted a night cap. If it was a weekend, it would have been a "no-brainer" to have more working. We will know better for next time. We do pay attention to our reviews and try to improve our services based on our guest feedback, so thank you!We hope you will give us another shot should you be in Madison in the future!Dan Hance, General Manager

Hi Bob,Thanks for staying at Hilton Garden Inn for your recent visit to Madison! We appreciate your kind review!!I hope we will get a chance to see you again!Dan Hance, General Manager

Hi Heather,Thank you for staying with us at the Hilton Garden Inn Madison Downtown! We appreciate your nice review!!Dan Hance, General Manager

Hi Wendy! Thanks for the 5 out of 5 rating!! We appreciate it!! Thanks for staying!

Joseph, Thanks for staying with us!! We appreciate the kind review!

Hi Kurt, Thank you for staying with us at Hilton Garden Inn Madison Downtown. It looks like we have some things to learn how we might earn a couple more stars! Would you mind reaching out to me at the hotel to discuss further? Thank you!Dan Hance, General Manager

Thanks for your business Edward, and thanks for the great review!!

Hi Patrick, Thank you for staying with us recently! We appreciate you great review!

Thanks for the nice review Jerry and thank you for your business!!Dan Hance, General Manager

Hello Anonymous! Thank you for staying with us recently and for the nice review. I appreciate your comment about parking as well. Parking is a premium in downtown Madison and while guests do pay for parking here, we offer 3 floors of covered, secure parking with convenient access to the elevators! We do make sure to share this charge on all marketing platforms. Thanks for your feedback!

Hi Christie, Thank you for staying with us recently! We are the closest hotel to the Kohl Center and LaBahn Arena and love UW Athletics! We've really enjoyed meeting many of the fans from other schools throughout the BigTen and other areas! I understand your comment about the parking fee, but parking in the downtown area is a premium, especially on game days. As a guest, you have the convenience of covered, safe parking with easy access to elevators that take you right to your room! On top of that, we typically let our guests stay in the lot beyond our check out time on game days! Thanks for mentioning our clean room and friendly staff! We take great pride in the facilities and service we provide to all of our guests. We hope to see you back in the future! Dan Hance, GM

Hi Paula,Thanks for staying with us! GO BADGERS! Our location is the closest for all University of Wisconsin Athletic events! Guests love that they can park here and walk to the games! Come back and see us again soon. We appreciate your business!