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"Staff were soooo nice!"

"I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception. I’d like to acknowledge the following: Club Lounge: Abbey and her staff, in particular: Wilson, Babylyn and Jim. Your service and attention to detail was outstanding! As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable! I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided. Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great! Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff! Jim Lee Honolulu HI"

"First off, I will say that the staff is exceptional here. Upon arrival, we immediately noticed mold in the shower and around the sink. The room itself was just dirty. Our phone in the room wasn't working as well. We spoke with the hotel staff and they upgraded us to another room which was helpful, however we discovered the bigger the room, the bigger the mold problem was. We realized this was probably going on in every room here. We did appreciate the staff and their willingness to try to find a solution. This hotel needs upkeeping for sure."

"Awesome breakfast "

"The Hotel is located on a beautiful island. The beach is incredible. The staff was OK but you ate at the mercy of their time schedule. We had a lot of No’s. The rooms are fair. Could’ve been more clean. The airport drop off is way too early. We spent a long time at the airport with only 1 terminal. It’s unnecessary. The boats to town are 45 min away so be prepared for that. The tours are over priced through the hotel. Very very over priced. 3-4 x the cost outside. Staff was friendly. Food was good. Not a 5 star butt certainly could be if some things were changed. "

"Parking is extremely compact and tight, breakfast is very enjoyable with various selections of western and native cuisine.. the rooftop bar and pool make tge hotel a pleasurable experience. Choose a room with a view thank me later "

"The staff was great in the hotel was quite nice but I did get hospitalized and quite sick while in Manila. The most likely cause thing I think that may have been ice cubes from the juice drinks at the buffet in the morning."

"The stay was overall good. From check in to check out and free shuttle to the airport only one thing that was disappointing. Waiting an hour for my food when I made an order at the pool. Drink came at a reasonable time, but food never came. Lifeguard was finally the only one that checked on me when he noticed I was uncomfortable asking if I had ordered any food. He told the staff and then another 10-15 mins went by and then I just told the staff have the food sent to my room. Luckily the food was really amazing. I wonder if that’s why they made me wait. But outside of that everything else about the hotel was great."

"Yes, Yes, this was my second time staying at this Resort, I love everything about it, your Staff are all wonderful and amazing! I love the peace and quiet of this location. I will return in the future, I will tell my family and friends to stay here when they visit the Philippines. Thanks for your hospitality and thanks to your Staff, they are very nice and friendly, I was happy to tip, thank you again. "