Dear Yuma thank you for your feedback. We hope to host you soon.

Thank you for your feedback and great to know you felt safe with your stay with us. We are hoping to host you on your next visit.

Dear Tobi, thank you for your positive feedback. We are glad to hear that you enjoyed your stay at The Urban Hotel Lusaka. Your positive feedback will be shared with the team for the job well done.We look forward to welcoming you back again soon whenever your travels bring you back to Lusaka.

Dear Bazak , thank you for your valued feedback. We appericate and look forward to welcoming you again

Dear Samuel Andreas,Thank you for your feedback!RegardsSitembile KayumbaOperations Manager

Dear Chilu,Thank you!RegardsSitembile KayumbaOperations Manager

Dear Chewe,The Urban Hotel Lusaka understands how important it is to create beautiful atmospheres for our guests. Thank you for your support. We look forward to hosting you again soon.RegardsSitembile KayumbaOperations Manager

Dear Sylvester,Thank you for your time.RegardsSitembile KayumbaOperations Manager

Dear Emery,Your scores are important to us as they help us grow.We would appreciate it if you could contact us on 076 0 900500 to give us more details regarding your stay with us.Thank you for your time.RegardsSitembile KayumbaOperations Manager

Dear Berry,Thank you for your feedback.The Urban Hotel Lusaka endeavors to offer great experiences hence we are delighted to receive your encouraging words.Thank you!RegardsSitembile KayumbaOperations Manager.

Dear Chewe,Thank you for your support and choosing The Urban Hotel Lusaka as a destination for your stay.Compliments of the season.Have a prosperous 2024.RegardsSitembile KayumbaOperations Manager

Dear Chewe,We are so delighted that you took the time to give us your feedback.The Front Office team were pleased to know that your check in experience was smooth.Thank you again for the encouraging words.Compliments of the season.RegardsSitembile KayumbaOperations Manager

Dear Mr. Tumisang,Thank you for taking the time out of your busy schedule to give us feedback regarding your stay. Your feedback is an essential part of our growth.Please accept our apologies for the inconsistent service you received during your stay.Our welcome letter offers essential number for the hotel. The false fire alarm did not come from the hotel but the bank close to the hotel and a power cut that affected our communication system was rectified after a hour we acknowledge that our team should have given clear communication regarding this. Extra pillows are offered to our guests upon request. Once again my team and I apologise for the inconvenience caused and would like to assure you that your concerns will be addressed. Our team will also contact you directly.Kind regardsSitembile KayumbaOperations Manager

Thank you for your response. We are planning to put up one in due course.

Thank you for your feedback.

Thank you for your feedback. We appreciate it.

Dear Sydney, Thank you for your review - we hope to have you stay with us again.

Dear Elisabeth, Thank you for your feedback - we hope to have you stay with us again soon.

Thank you so much for staying with us. We appreciate your feedback. We hope you visit us again soon.

Thank you so much for your review. We hope you visit us sometime soon in the future, we are happy that you had a fabulous service.

Dear Tobias,We appreciate your feedback.Please be rest assured we will ensure the hotel standards are consistent.Thank you for staying with us and we look forward to hosting you again soon.Best regardsSitembileSitembile KayumbaOperations Manager

Thank you so much for your feedback. We highly appreciate it.

Thank you for your review