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クリスマー ホテル ルサカの口コミ

4 out of 5
クリスマー ホテル ルサカ
Los Angeles Boulevard, Plot 6892 - 3, Lusaka

口コミ

6.0
評価 10 - 32 件の口コミ中 7 件が非常に良い" "
評価 8 - 32 件の口コミ中 4 件が良い" "
評価 6 - 32 件の口コミ中 8 件が普通" "
評価 4 - 32 件の口コミ中 8 件が不満" "
評価 2 - 32 件の口コミ中 5 件が非常に不満" "

6.8/10

清潔度

6.8/10

スタッフとサービス

6.4/10

設備とサービス

5.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
立地は良いが・・・
Lusaka Clubの近くにあり、立地はよいです。カードキーが不安定、シャワーの水温も安定しないところが難点です。

6/10 (普通)

Edwin

気になった点 : スタッフとサービス、施設のコンディションと設備

6/10 (普通)

Heike

カップルで旅行
気になった点 : スタッフとサービス
Der Pool (3,5 m tief) und Garten ist super. Nette kompetente Bademeister. Allerdings wurden keine Handtücher zur Verfügung gestellt. Das Personal ansonsten etwas schwerfällig und unorganidiert. Sie brauchen mehr Supervision. Wir mussten 4 Stunden warten, bis unser Zimmer fertig gereinigt wurde.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

6/10 (普通)

Kristen

2023 年 6 月に 2 泊滞在
Chrismar Hotel Lusakaからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you !

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great improvement
I was here earlier this year and I was not very happy with the place. However on my recent visit things have greatly improved. Much cleaner than before with very friendly staff. The cuisine at the restaurant is excellent. I would like management to work to prevent mosquitoes into the rooms.
2022 年 9 月に 10 泊滞在
Chrismar Hotel - Management からの返信 (投稿日 : 2022 年 9 月 26 日)
Thank you very much for your Review ! Well noted. We will do our best to reduce the amount of mosquitos around the hotel.

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff and management.
2022 年 8 月に 1 泊滞在
Chrismar Hotel - Management からの返信 (投稿日 : 2022 年 9 月 26 日)
Thank you for your positive review !

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

2/10 (非常に不満)

Alina

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The place was very bad, actually rubbish , especially when you compare to the looks on the website. It’s not a hotel , it’s a guest house. Breakfast was cold and not much to choose from the menu. Moreover, they stole my daughter’s iPods. Really disappointed with that place . Never again!!!
2022 年 6 月に 3 泊滞在

10/10 (非常に良い)

Kwabena

2022 年 5 月に 3 泊滞在

2/10 (非常に不満)

Alisen

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The jacuzzi was filthy, the bathroom tiles in my room were discolored from dirt and there were flies buzzing around in the dining area which is completely unsanitary. The toast with my breakfast was served cold and the food served for dinner was subpar. All in all I would not recommend this hotel to anyone.
2022 年 1 月に 1 泊滞在

2/10 (非常に不満)

Roland

良かった点 : 施設のコンディションと設備、客室の快適度
So deceptive
I did an upgrade to the deluxe because of the beautiful Jacuzzi and was quoted a price after i paid i was called and told i haveto make another payment because they made a mistake and also found out later that none of the Jacuzzi at the hotel works i was so upset and embarrassed for my fiance and all he want to do was take $12 off the overall price of our stay even though the director knows the Jacuzzi doesn't work for years
2022 年 1 月に 3 泊滞在

10/10 (非常に良い)

Chileshe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxation at it's best
The establishment was clean food excellent Barkeep top of his game environment friendly
2021 年 12 月に 1 泊滞在
Chrismar Hotelからの返信 (投稿日 : 2022 年 1 月 13 日)
Thank you for your stay !

8/10 (良い)

P D

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Secure, clean & friendly but some work needed
Secure, peaceful and clean hotel, which was well located for the work meetings I needed to have in the government sector of Lusaka. Staff were friendly and helpful, but clearly the hotel has seen better days and would benefit from a little renovation and a wider restaurant menu. The hotel airport pick-up was on time and appreciated.
2018 年 6 月に 3 泊滞在
chrismar-GTからの返信 (投稿日 : 2018 年 8 月 17 日)
Many thanks for your recent review. Your valuable feedback is noted and will be considered so that on your next stay with us, you will definitely notice an improvement. We are actually currently undergoing renovations and further, more items will be added to the menu.

2/10 (非常に不満)

babsi、zimbabwe

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall no hotel training of staff whatsoever. Staff totally overwhelmed by a fully occupied hotel. Sorry but not recommendable at all, despite wonderful garden. It has HUGE potential though. Good luck to owner and management. Hope you can improve. Seize your location!
2017 年 12 月に 4 泊滞在
GTからの返信 (投稿日 : 2018 年 1 月 12 日)
Good day babsi, Sorry for the delay in getting back to you. Thank you for your feedback and on behalf of the hotel, I apologise for the service shortfalls you experienced. Could you please give me a few more details about what went wrong so that we can improve and ensure that this does not happen again? Did you check-in on the 25th of Dec? Could you give me the name under which you checked in? I'd be glad to offer you a complimentary stay in the future as a small gesture of gratitude in helping us improve our services.

4/10 (不満)

Brooke、Johannesburg

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Minimally acceptable
If traveling on business, would not recommend- not conducive to work, and no working wifi in the room. Breakfast was not good. Upside: there are bed nets for the beds, which most of the higher end hotels in the city don't have, rooms are spacious, and the dinner there was quite delicious.
2017 年 5 月に 1 泊滞在

4/10 (不満)

Pieter

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Not Again
On arrival, reception could not find my payments and no room was allocated . I had to take a cold shower on day one – was not briefed on geyser isolator being the customers responsibility. Reception TV was played excessively loud until late at night. Hotel did maintenance or hammering or something till after 23:00.

2/10 (非常に不満)

JJ、UK

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stinky
The carpet was wet & stinky. tried three rooms - all horrible. They need lots of work, if they are going to keep up with customer hotel standards.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度

6/10 (普通)

KEN、UK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
for the money not bad -
room aircon not functioning so switched rooms OTHERWISE OK

4/10 (不満)

Gokce、London

気になった点 : スタッフとサービス、施設のコンディションと設備
Overpriced and noisy
There was refurbishment going on and it was so noisy. Very poor breakfast. Totally overpriced.

6/10 (普通)

Arne Jostein、Foerde, Norway

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Friendly staff - but hallway causes bad first impr
I spent two nights at Chrismar, with a few days in between, in May 2014. The first impression was not very good - after leaving the reception we walked through a dark corridor With worn-out carpets and dirty smell, and a door hardly on its hinges. The room, though, was all right. The staff were friendly and service-minded. I had very good help with my airport transport service at departure, when I needed to be picked-up at another address and was allowed to leave my baggage at the reception. The receptionist as well as the hotel driver were very helpful and correct. As I had to cancel one of my booked and pre-paid Nights I've had some discussion With the hotel about a refund, but this has now been solved in a satisfactory way. I don't recommend Chrismar for Chrismar for People who plan to stay for several days, due to the lack of maintenance in the hallway. But I'm returning myself for a couple of single-nights stay - as the staff outweighs the poor first impression of the hallway.

4/10 (不満)

John、McLean, VA

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing
The hotel was under renovation with construction in the lobby. Hotels.com did not mention this; neither did the hotel website. There was no water in the shower or mosquito nets on beds- very weak a/c. Internet was available only within a short distance of front desk. Paid for 3 nights; had to leave after one.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice quiet hotel
My stay was enjoyable and relaxing. The staff was courteous and responsive

4/10 (不満)

Mark、Syracuse NY

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not a choice to make
This is not a hotel to choose for this section of Lusaka (government office/NGO section), as there are other more functional hotels of similar price in the general area. I arrived after a late flight from Nairobi only to find that the night clerk was mystified by a hotels.com voucher and confirmation number, so I had to pay at the desk (luckily the card reader read my Visa, not always a given in Zambia) and then settle up the following morning with the manager. The bellhop then took me to a room with a leaking toilet that I only discovered after he left. So, 25 min after arriving, I finally had a room. The hotel allows only 1 hr of free internet per day, and the bed had bedbugs. The bar was extremely noisy until 2am, and renovation crews woke me up at 5am. Finally, the beds stank of cigarette smoke and had a couple of bedbugs visit during the night. I have stayed in nearly 100 hotels of a variety of price ranges, and this was easily the worst experience.

10/10 (非常に良い)

MZ、Rockford, MI

良かった点 : スタッフとサービス
Exceptional Staff!
Stayed for a week. Staff are very friendly, always attentive and very well trained. Complimentary, in-room wi-fi was limited to 1 hour a day. Additional hours were available for purchase and free wi-fi is always available in lobby. Hotel needs quite a bit of upkeep to it. Tiles missing, loose fixtures, carpet updating. Value through hotels.com was decent. Thanks to the attention of the staff I wouldn't hesitate to stay here again.

4/10 (不満)

Karin、Oldenburg

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Vielleicht ein anderes Mal?
Der Wasserhahn hing lose im Waschbecken, das Wasser in der Dusche lief nicht ab, die Bettwäsche war grau und fleckig. Im Erdgeschoß wurde renoviert, was dieses Hotel unbedingt sehr nötig hat. Es gab nur englisches Frühstück, kein Käse, kein Aufschnitt, keine frische Tomaten und nur ein wenig sehr dünn geschnittene Ananas, sowie Pulverkaffee. Es schien alles für die Übernachtungsgäste abgezählt zu sein.

10/10 (非常に良い)

Tom、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good value for money, excellent staff
The hotel was of a high standard with beautiful rooms and a nice dining and pool area. The staff was very helpful and professional. Great bonus: free internet in room for one hour and in reception area unlimited. 5 out of 5 from me, everything was perfect and it was affordable as well.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
Ruime kamer in vieze stad Lusaka
Ruime kamers, rustige omgeving. Bestel geen eten in het hotel maar ga voor de helft van de prijs eten bij het restaurant bij het zwembad. Het eten is best oké. Personeel is net als overal in Zambia: lui. Transfer naar vliegveld duurt 30min en kost 30 US.

4/10 (不満)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
not satisfactory...i dont know how this hotel is claiming 4 star status

8/10 (良い)

ISt、Kouvola

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Vain viini ja mies paranevat vanhetessaan...?
Palvelu ystävällistä ja kaikin puolin erinomaista, ulkona syöty ruoka edullista ja hyvää. Sijainti aika kaukana liikekeskustasta, mutta hyvät liikenneyhteydet, rauhallinen ja turvallinen, - lähellä Suomen edustustoa. Hotellin arkkitehtuuri ihan hienoimpia mitä on tullut nähtyä, mutta meneillään olevasta remontista huolimatta ikä jo näkyy, - valitettavasti. Suosittelen erityisesti työmatkalaisille.

6/10 (普通)

J、Vancouver, Canada

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
A bit worn but quite functional
You can tell that things have faded a bit from the Chrismar's glory days, but still had a relatively pleasant stay and a good sleep. It looks a bit worn out in places, but it works well enough. The Chrismar makes for a workable alternative to the expensive chain hotels for a cost-conscious business traveler. Be sure to enjoy the restaurant at the poolside. Meals there were quite tasty and not as overpriced as some of those on the usual Lusaka ex-pat circuit.