2/10 (非常に不満)
Alexandria
家族旅行, グループ旅行
2024 年 5 月 12 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible.I was completely embarrassed&offended at the Italian restaurant.People were walking up in muscle tees&relaxed clothing,I was in a skirt with a crop top(I am curvy)and my sister(who is tiny)was in a sweat suit with mini shorts,Lilliana refused ME service(not my sister)&said I needed to change(this was my 1st night)4/26/24,and kept pointing at my stomach.Also the waitress was EXTREMELY rude.I cried the whole first night cause I was body shamed and didn’t know how else to feel comfortable the REST of the trip.I was scared to wear my swimsuit,I felt insecure&anxiety every time we ate or went to the pool.Them body shaming me ruined my trip,I still feel sick when I think about it.CREDITCARD SCAMS:Upon arrival we were told we need a creditcard on file,no problem,but after trying to swipe my card,the man at the front desk said we need$500 for the extras that came with our all inclusive package,the $175 credit&discounts which are part of the Expedia VIP package.We explained this was part of what we paid for.He then tried to ‘bargain’ with us&asked if he could charge $280 we said no, all of a sudden we only had to pay a $10 cleaning fee.Every staff member is in on the scam including managers. Next day a guest was having a conversation about how maintenance came to her room&tried to spend$1300 on her creditcard!Staff did not care!Also no loungers on beach, false advertising.I want a refund.Breakfast was gross.Greenbeans&broccoli?much more to say but not enough room to explain.
Alexandria
2024 年 4 月に 4 泊滞在