Dear Terry, We're sincerely sorry to learn of your disappointing experience. Cleanliness and comfort are paramount to us, and we deeply regret any lapses in maintaining these standards. Your feedback regarding the presence of hair on the towels and the noise from the nearby freeway is concerning, and we're committed to addressing these issues promptly. We understand the importance of a peaceful environment for our guests and will explore measures to minimize noise disturbances. Your comments are invaluable as they help us improve. While we understand your reluctance to return, we hope you might reconsider, as we are dedicated to providing a significantly enhanced experience should you give us another opportunity in the future.Sincerely,Hotel Management

Dear Claudia, It was a pleasure hosting your recent stay at Extended Stay America! We get great feedback on our location, and we are happy this made your stay even more enjoyable. Thank you for your generous comments and for highlighting our convenient location. We appreciate your kind comments. Please come and see us again soon!Sincerely,Hotel Management

Dear Maria, Thank you for sharing your feedback. We apologize for any discomfort you experienced due to the room's condition and scent. Your comments are valuable to us as we continuously strive to enhance our guest experience. We are committed to making necessary improvements and hope you will consider staying with us again in the future, allowing us to provide a more comfortable and pleasant visit.Sincerely, Hotel Management

Dear Kathy, Thank you for taking the time to share your honest feedback. We sincerely apologize that the overall ambiance of our lobby and hallways fell short of your expectations. We strive to create a warm and inviting environment for our guests, and your observations are valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Sincerely,Hotel Management

Dear Katherine, We are sorry about your disappointing experience. While we are glad you found our pet-friendly policy accommodating, we regret any discomfort caused by the atmosphere during your stay. Your feedback is important, and we will review our policies to ensure all guests feel comfortable and welcome. We apologize for any inconvenience, and we hope you'll reconsider and give us another chance to provide you with a more enjoyable stay in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Michael, We are thrilled you had a great experience at Extended Stay America! Our top priority is providing exceptional service and a comfortable environment for our guests. Thank you for your kind words about our staff, cleanliness, and peaceful atmosphere. We are glad to have exceeded your expectations. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Djenabou, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Sara, We apologize for any inconvenience caused by the absence of a hair dryer. Please know that we keep some toiletries, hairdryers, and kitchenette items at the reception for our guest's convenience. We regret the lack of information and will ensure this is avoided in the future. Your feedback is important to us, and we will take it into consideration as we strive to improve our amenities and services. Thank you for bringing this to our attention, and we hope to have the opportunity to accommodate your needs better in the future.Sincerely,Hotel Management

Dear Gordon, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you.Sincerely,Hotel Management

Dear Justine, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Eduardo, Thank you for your honest evaluation. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Luis, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Gregory, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Sincerely,Hotel Management

Dear Kwok Lun, Please accept our apologies, as we never mean to disappoint our guests in any way. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Kenneth, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Levi, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Lisbeth, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We aim to provide the best customer service possible, and we regret not meeting this expectation. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Thank you.Sincerely,Hotel Management

Dear JENNIFER, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Hotel Management

Dear Behnoosh, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Stephen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Matthew, We're sorry to hear about your check-in experience. Early check-ins can be subject to room availability and hotel policies. While we aim to accommodate our guests whenever possible, there are times when we have to adhere to standard check-in times due to cleaning and preparation of rooms. We apologize for any inconvenience this may have caused and hope you found suitable accommodations elsewhere. Your feedback is appreciated, and we look forward to welcoming you in the future under more favorable circumstances. Thank you for considering us.Sincerely,Hotel Management

Dear Marilyn, Thank you for taking the time to share your experience with us. It's essential that our guests have everything they need for a comfortable stay, and we apologize for falling short in providing towels, assistance with the TV, and blankets. Your feedback is valuable, and we will use it to improve our services and communication with our guests. We appreciate your patience and understanding during this visit. Should you consider staying with us again, we are committed to making your next experience much more enjoyable. Thank you for bringing these issues to our attention.SincerelyHotel Management

Dear Nonito, We're delighted to hear you had a positive experience during your stay with us. Your appreciation for the value and cleanliness of our rooms is wonderful to hear. We always strive to offer comfortable accommodations at reasonable rates. Thank you for your kind comments about our friendly staff. We hope to have the pleasure of hosting you again at Extended Stay America.SincerelyHotel Management

Dear Tony, Thank you very much for your candid review of your recent stay at our hotel. We are sorry about the smell and any inconvenience caused. Our main goal is to offer an exceptional visit for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we need it to improve. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management