Blackout drapes, iron/ironing board, rollaway beds, free WiFi
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Reviews of Bokai Garden Hotel

2 out of 5
Bokai Garden Hotel
3633 Rosemead Blvd, Rosemead, CA

Reviews

5.0
Rating 10 - Excellent. 104 out of 1000 reviews" "
Rating 8 - Good. 130 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 234 out of 1000 reviews" "
Rating 2 - Terrible. 340 out of 1000 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place and unsafe
Stayed 4 nights in May 2024

2/10 Terrible

Evelyn

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The towels and floor was dirty. The room smelled like cigarettes and I had booked a non-smoking room. I had booked 2 queen beds and got double beds.
Stayed 2 nights in May 2024

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Noting good to say
Stayed 1 night in Apr 2024

8/10 Good

Anthony, Waiuku

Good location across from a shopping centre
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing restaurant next door lots of others across the street it clean rooms very pleasant
Stayed 1 night in Mar 2024

2/10 Terrible

Hector

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, the bed covers were dirty in the bathroom there was a fake nail from other guests the elevator they have felt like it wasn’t safe to be on and just over all it wasn’t clean at all front desk said they don’t even have a cleaning lady.
Stayed 1 night in Mar 2024

2/10 Terrible

aaron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't lock door, dirty out dated
Stayed 1 night in Mar 2024

6/10 Okay

Wenbin

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Minwoo

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly staff dirty room. Avoid, actually dont go there at all!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Stayed 1 night in Feb 2024

8/10 Good

Jerry

It's l a weather always nice
Stayed 6 nights in Jan 2024

10/10 Excellent

Jing

Liked: Staff & service
Disliked: Cleanliness, room comfort
bed is squeaky, has stains on it. the bed are not comfortable to sleep on.
Stayed 1 night in Jan 2024

2/10 Terrible

PHILIP

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs a serious overhaul .. it’s disgusting.. had a drunk moaning homeless guy right in front of my door.. lack of security .it took the front office a few hours to kick out the homeless guy ..

6/10 Okay

Rusty

Traveled with partner
Liked: Staff & service, property conditions & facilities
Parking and it was right off the freeway.
Stayed 1 night in Dec 2023

6/10 Okay

JORGE ALBERTO

Traveled with family
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this place for 11 days.upon checking in, I was told I was getting an “UPGRADE” since they aren’t that busy(now I know why) I had to ask to be moved rooms since the initial room looked more like a $40/night rather than the $99-$110/night they charged. Never stayed at a filthier place before. The room I was transferred at was a little better, but not much. The TV was not working so I called the front desk and was told to wait for the room service person. Once she got there, she had no idea what to do, so I called front desk again to no avail. I ended up not having TV access for the rest of my stay. Here’s a list of what I found. •Mold •Dirty floors •Filthy walls(bathroom wall looks like you can see graffiti that was painted over) •TV wasn’t working •Slow Wi-Fi •Poor customer service
You can see graffiti that was painted over
Stayed 12 nights in Dec 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel before and I like it because in comparison to others is more quiet.
Stayed 4 nights in Dec 2023

8/10 Good

Gabriella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So so…
Overall nice location relaxing environment. However, one of the queen beds had dirty sheets smelled like pee! Had my husband check as well so I’m not crazy.
Stayed 1 night in Dec 2023

4/10 Poor

KIM

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dust in the room. 1 of the bed is smelly like a fish when I remove the cover. They did not clean the room as requested. Just removed the garbage bag, not bother to clean the floor. Never recommended to anybody!
Stayed 4 nights in Nov 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Francisco

Stayed 1 night in Dec 2023

4/10 Poor

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Maggie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Bathroom tub had lots of hair, toilet was filthy, floors dirty, refrigerator dirty, walls in bathroom are gross.
Stayed 3 nights in Dec 2023

2/10 Terrible

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Bad hotel had A MURDER SUSPECT HERE LAST WEEK
Stayed 1 night in Oct 2023

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restroom light switch wasn’t clean looked like blood or makeup make up smeared toilet seat was clean. It looked like it was just wiped down with a wet rag after I put toilet paper on it to sit down. The toilet paper was stuck to the toilet seat. I tried to take a shower and the shower knob fell off.
Stayed 1 night in Nov 2023

4/10 Poor

kim

Disliked: Cleanliness, property conditions & facilities
sorry not coming back
Stayed 1 night in Nov 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like the pics they have in their page.
Stayed 1 night in Nov 2023

4/10 Poor

Louis

Stayed 1 night in Nov 2023

8/10 Good

chihsiao

Stayed 1 night in Nov 2023

6/10 Okay

HUANYING, Rego Park

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

MARLON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Ruth, Riverdale

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom smelled like piss there was condom wrappers in my room .. it was loud you could here the room next door
Stayed 2 nights in Nov 2023

2/10 Terrible

Maria L

Stayed 1 night in Nov 2023

6/10 Okay

kitty

Liked: Staff & service
Room is ok.. but the T.V Channel not good.. services is ok
Stayed 1 night in Nov 2023

8/10 Good

Wilber

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Ho

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Linh

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Justin

Stayed 3 nights in Oct 2023

4/10 Poor

Wendy

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Roberto

Good
Stayed 3 nights in Oct 2023

6/10 Okay

Andrew

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Isabel

Stayed 1 night in Oct 2023

10/10 Excellent

KissesDiamond

Liked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

Soe

Stayed 2 nights in Oct 2023

2/10 Terrible

Israelgarcia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

6/10 Okay

Maria

Traveled with group
Disliked: Room comfort
Good if you only need a play to crash
Just for sleeping, not much to do around
Stayed 2 nights in Oct 2023

2/10 Terrible

ashley

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
All I can say is you get what you pay for. Bathroom very dirty, the wash clothes had hair on them. There was graffiti on the furniture and outside the hotel. Will not stay here again. Pay a little extra for something better.
Stayed 1 night in Oct 2023

10/10 Excellent

Arlene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Christian

Stayed 1 night in Oct 2023