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What’s great about this hotel is definitely its location. Kensington Park is right next door, and having Whole Foods and M&S nearby is very convenient. The building itself isn’t modern or new, but the rooms are clean and well maintained. The housekeeping team does an excellent job — big applause to them! However, the front desk service did not meet five-star standards. The staff were expressionless, and we never saw a smile during our stay. Upon arrival, they couldn’t find my reservation by name, and I had to provide the booking number. I had booked two separate rooms for myself and a friend, and requested that they be on the same floor, but this wasn’t initially arranged. After we pointed it out, they managed to move my room to the same floor, which we appreciated. Both restaurants offered an appealing menu, and the Kensington Garden view from Min Jiang was simply superb. At checkout, we weren’t given receipts automatically and had to ask for them. It turned out the car hire fee was incorrect, and without the receipt, we wouldn’t have caught the mistake. It was puzzling that the receptionist didn’t provide the receipt in the first place.

スタッフは皆　親切で安心して滞在することが出来ました。

After we checked into the hotel, one of the staff came into our room and left sweets on our bed while we were out. While this is a lovely gesture we didn’t ask for them to come inside or leave the door on the clean the room option. I trust that the staff won’t steal but I felt as if some privacy had been invaded regarding our valuables and possible items which we don’t want others to see. Luckily we tidied before heading out to avoid this and we hid our embarrassing items and valuables. Other than this small detail it is an amazing hotel with incredible staff with a welcoming feel. Thoroughly enjoyed our stay.

It was a great stay for one night. People are so great here. The crowd at the pub could be slightly dodgy. Very happy with the stay!