外観

シスル ロンドン トラファルガー スクエアの口コミ

4 out of 5
シスル ロンドン トラファルガー スクエア
Whitcomb Street, Trafalger Square, London, England

口コミ

8.4

とても良い

評価 10 - 1007 件の口コミ中 450 件が非常に良い" "
評価 8 - 1007 件の口コミ中 353 件が良い" "
評価 6 - 1007 件の口コミ中 128 件が普通" "
評価 4 - 1007 件の口コミ中 47 件が不満" "
評価 2 - 1007 件の口コミ中 29 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

KATSUHIKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was in a good location, convenient for sightseeing and dining.
2024 年 5 月に 3 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Katsuhiko, Thank you for leaving your feedback regarding your recent stay with us. I am really glad to hear that you had a wonderful stay with us. Specially, you found our location in great place and you are happy with our service. We are looking forward to seeing you soon. Best regards, Md Didar Alam

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地は良い でもうるさい 壁が薄い
2022 年 12 月に 3 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 1 月 21 日)
Dear Valued Guest, Thank you for taking the time to feedback on your recent stay with us.We are pleased that you found the hotels location so convenient during your visit to London.We do apologise for not fully meeting your expectations on this occasion. Your concern about our soundproofing has been addressed and we will make sure to implement the necessary improvements.Best regards,

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
立地はgood
観光や飲食店などに便利です。部屋も快適。しかし、シャワーの水圧はとても弱く排水もわかりにくい。(排水のフタを手動てで行うのがわかりにくい)セーフティBOXはとても使いやすかったが位置が高すぎのため出し入れに苦労した。コンセントプラグはBF?なので準備した方がいいです。私は近くで購入することになりました。どこのホテルもかわかりませんが暖房が効いてるかがわからない。まぁ、効きすぎて乾燥するよりよいのかなとも思いました。この時期でしたら私はヒートテックの部屋着があれば大丈夫でした。立地はいいので対策たててまた泊まりにきたいと思います。
2019 年 12 月に 2 泊滞在
Janinaからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, Thank you for your feedback! I'm pleased to see you enjoyed your stay with us and our central location. We do offer different kinds of room types of different sizes and amenities, please accept my apologies for this not being explained by our team properly. It's disappointing to see you experienced maintenance issues during your stay as well I can assure you this will be followed up. I would like to thank you for choosing Thistle Trafalgar Square and I really do hope you will give us another chance to welcome you when visiting London. Kind Regards, Janina

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
立地が良すぎます。寝るだけならここがおすすめです。
2019 年 11 月に 2 泊滞在
Milanからの返信 (投稿日 : 2019 年 11 月 28 日)
Dear Guest, Thank you for your review. We are pleased that you found the hotel location so convenient during your visit to London. We do hope to welcome you back to the hotel again in the future. Kind regards,

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
お風呂の排水が壊れて手動で開いて水を抜く感じ。 お湯を張っていると結構開けるのがキツくてスプーンを使って開けたりした。 トイレの水も流れにくくホテルの人が言う使い方をしても改善されずに流れないままになってる時もあった。壁が薄いせいか隣りのドタバタがすごい聞こえるし、話し声もよく聞こえた。 また上空は飛行機が頻繁に飛ぶのでうるさい。 繁華街なのでパトカーの音や若者の叫び声とかも聞こえてあまり落ち着かない部屋だった。 一点いいところは非常に便がよいということだ。
2019 年 10 月に 4 泊滞在
Sofiaからの返信 (投稿日 : 2019 年 10 月 31 日)
Dear guest, Thank you for your review of your recent stay with us. I'm sorry that your experience with us was not fully to your expectations. I can assure you, this is not the level of service we aim to provide, I will pass the information about the bathroom condition to our Maintenance team. We are hoping for the opportunity to welcome you back to show you that we can fully meet all your expectations. Kind regards, Sofia

6/10 (普通)

てつ、日本

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
冷蔵庫がないのは不便だった。 ホテルの場所(ポジション)の地の利は良く、ビッグベンなど歩いてすぐの位置にあった。 良いレストランも近くに多数あり、楽しめた。
2019 年 9 月に 2 泊滞在
Michiからの返信 (投稿日 : 2019 年 9 月 16 日)
Dear Guest, Thank you for your review of your stay at Thistle Trafalgar Square. I am pleased to read that you enjoyed aspects of your stay with us. I apologise for the issues you encountered and I will address this with the team. We do apologise for this and hope you visit again soon. Kind regards Michi

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
買い物、観光をするのに最高の立地です。 また、飲み物を冷やしたいと話したら、小さな冷蔵庫を部屋に運び込んでくれて、感激しました。このようにフロントの方がとても親切に対応してくれました! また是非泊まりたいです!
2019 年 8 月に 2 泊滞在
Michiからの返信 (投稿日 : 2019 年 8 月 10 日)
Dear Guest, Thank you for taking the time to review your stay at the Thistle Trafalgar Square. I am delighted to read that everything was to your liking and the team looked after you so well. We look forward to welcoming you back in the near future! Kind regards

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
ナショナルギャラリーの隣の便利な
2019 年 7 月に 4 泊滞在
Sofia からの返信 (投稿日 : 2019 年 7 月 22 日)
Dear guest, Thank you for your review. I'm delighted you enjoyed our central location and that our team looked after you so well. We look forward to welcoming you back for a future visit. Kind regards, Sofia

6/10 (普通)

tsuruzumi、横浜

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
宿泊した初日を除き残り3日のうち2日は午後4時ごろ戻っても 部屋は清掃されていなかった。水道の出が悪くまた排水も非常に 悪い。立地だけはとても良い。
2019 年 6 月に 4 泊滞在
Sofia からの返信 (投稿日 : 2019 年 6 月 30 日)
Dear Tsuruzumi, Thank you for taking the time to feedback your recent stay with us. I am deeply sorry that you witnessed such service failures. We will be addressing your comments with the Housekeeping team to ensure all rooms are spotless and deeply cleaned all times. The maintenance team will be informed about the water issues. I can assure you, this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet of all your expectations. Kind regards, Sofia

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
立地はよいが、設備やサービスにちょっと問題あり
ナショナルギャラリーの横に位置しており、ミュージカル鑑賞にも便利なエリアで、立地はよい。 メリットは、部屋の広さやバスタブ付きであること。これにこだわらなければ、価格が安くてもっとサービスの良いホテルはあるので、もう泊まらないと思う。正直、コスパはあまりよくない。 ペットボトルの水のサービスがないため、水を買いに行く必要があったが、ホテルの向かいに小さな商店があり、助かった。 水回りはあまりよくない。泊まった部屋がたまたまだったのかもしれないが、トイレの排水が悪く、トイレットペーパーがなかなか流れなかった。シャワーの水圧も低め。 タオルも本来、ハンドタオル、フェイスタオル、バスタオルの三種類あるようだが、日によってハンドタオルがあってフェイスタオルがなかったり、その逆だったりとまちまち。一人だったからよいものの、二人だと不便だと思う。 ティーパックの紅茶も他の宿泊者のところに置いてあったものを使いまわしているのか、パッケージが汚れていたり、日によって種類が同じものだったりいい加減。 清掃の人の態度が悪く挨拶してもスルー。しかも、朝から部屋の清掃のために部屋に入る際、機嫌が悪いのかいつもスゴイ勢いでドアの開閉をしており、そのたびにバタンバタンというけたたましい音がしてビックリした。 電気ポットはあるが、冷蔵庫はなし。 USBのプラグはなく、プラグもG(BF)タイプのコンセントしかないため、変換プラグは必須。コンセントの数は多かった。 アメニティに珍しくコンディショナーがあった。 WiFiはストレスなく使用できた。 荷物の預かりサービス有。
2019 年 5 月に 2 泊滞在
Milanからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Guest, Thank you for your valued feedback. We will be addressing your comments with the Housekeeping and Maintenance team to ensure all rooms are initially checked and amenities replenished to the Hotel's required standard. We are therefore extremely sorry you experienced a lack of amenities in the room. We do hope you will consider staying with us once again in the future and we hope that we will be able to make up for your past experience and fully meet all your expectations on that occasion. Best regards,

8/10 (良い)

Mickey、日本

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
特にございません、交通の便もよく仕事が順調にはかどりました
2019 年 5 月に 2 泊滞在
Janinaからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Mickey. Thank you for taking the time to give us a feedback after your recent stay with us. I’m delighted you enjoyed your experience with us and our superb location! I would like to take this opportunity to thank you for choosing to stay with us and I am looking forward to welcoming you back with us in the future. Kind Regards, Janina

10/10 (非常に良い)

Oral、Pasadena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is essentially adjacent to the National Gallery and easily accessible to many transit options. Room is clean and comfortable. Staff are exceptional.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Sarah

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Great location! Small room with comfortable beds. One Elevator out almost our whole stay. One day without hot water.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Carmine

カップルで旅行
Nice service at reception from Su
2024 年 5 月に 3 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Kenneth, thank you for leaving your feedback regarding your stay with us. I am really glad to see that you had a wonderful stay with us. You are very pleased with our services. Thank you for mentioning Su for her outstanding service. We are looking forward to seeing you once again for another great experience with us. Best regards, Md Didar Alam

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Kenneth, thank you for leaving your feedback regarding your stay with us. I am really glad to see that you had a wonderful stay with us. You are very pleased with our services. We are looking forward to seeing you once again for another great experience with us. Best regards, Md Didar Alam

10/10 (非常に良い)

Lory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is close to both Trafalgar Square & Leicester Square by a couple of blocks. Wi-Fi is good & the Jr. Suite is well worth the cost. They have a breakfast buffet that is decent & u can order eggs as u like them.
2024 年 5 月に 3 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Lory, Thank you for sharing your feedback regarding your stay with us. I am really glad to hear that you enjoyed your stay with us. You specially found our location very convenient place. We are looking forward to seeing you soon. Best regards, Md Didar Alam

8/10 (良い)

Norica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rose was very attentive and made sure that we were comfortable. She was incredibly welcoming and helpful. I would definitely come back and I would highly recommend this business to others. Thank you, Rose! Norica
2024 年 5 月に 3 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Norcia, Thank you for your valuable feedback regarding your stay with us. I am really glad to hear that you had a wonderful stay with us. Thank you for mentioning Rose for outstanding service. It is our top priority to delivery the best service and make each of guest happy. We are looking forward to seeing you again and again with us.

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in at Thistle Trafalgar Square was quick and easy, they were pleasant and held our bags until the room was ready. The surrounding area and location were amazing with access to public transit and several areas were walkable. Unfortunately, upon arriving back at the hotel and checking into our room there was an issue which the hotel staff was quick to remedy. Rose at the front desk was amazing and very helpful. She quickly got us into another room at the sister hotel up the street as Trafalgar Square was fully booked. She assisted us with bringing our bags and even told us a little about the area on the way. Upon arriving at Thistle Piccadilly, we were greeted by Didar and Su who were also extremely helpful and hospitable putting us in a lovely room. Everyone worked together so well to fix the room issue and they were so kind to us. I would highly recommend Thistle hotels and will absolutely be booking with the brand again. The next morning Khadijah was working the front desk solo and doing a wonderful job managing a very busy lobby. She was quickly and kindly assisting checkins, checkouts, deliveries, phone calls and made time assisting up with storing our bags to hold for the day. Thank you again to Rose, Didar, Su, and also Khadijah, we truly appreciate your kindness and efforts during our stays at both Thistle hotels.
Md Didar Alamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Erica, Thank you for your valuable feedback regarding your stay with us. I am really glad to hear that you had a wonderful stay with us. Thank you for mentioning my colleagues and myself for our amazing service. It is our top priority to delivery the best service and make each of guest happy. We are looking forward to seeing you again and again with us.

6/10 (普通)

LINA

家族旅行
良かった点 : スタッフとサービス
Great location and staff was helpful but the rooms need a major renovation. Run down carpet, rusted hardware on faucet/ shower, room smells musty.
2024 年 4 月に 4 泊滞在
Team Thistle Trafalgarからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Lina,Thank you for leaving your review and feedback, we have addressed your concerns to our senior management.

10/10 (非常に良い)

Wilfried

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr freundliches und hilfsbereites Personal. An der Rezeption, sowie auch im Restaurant und an der Bar.
2024 年 4 月に 2 泊滞在
Team Thistle Trafalgarからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Wilfred,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Wir hoffen, Sie bald bei uns begrüßen zu dürfen.

4/10 (不満)

Nadia

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
In Italy it is equivalent to a poor three stars. Rough cleanliness, poor breakfast.
2024 年 4 月に 3 泊滞在
Team Thistle Trafalgarからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Nadia,Thank you for leaving us your feedback and review post your stay. Your comments has been addressed with senior management.

2/10 (非常に不満)

Jacinthe

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Pas de restaurant le dimanche et lundi. Aucune indication qu’ il y des marches partout Difficile pour une personne âgée avec une canne Des marches pour aller à l’ascenseur, pour sortir des ascenseurs,pour aller au restaurant de l’ hôtel etc…. Difficile d’accès durant la fête du Nouvel An chinois,tout Trafalgar Square fermé….. Employés charmants malgré tout Si j’ai à retourner à Londres je n’irai pas à cet hôtel
2024 年 2 月に 3 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 4 月 7 日)
Cher, Merci beaucoup pour vos commentaires. Je suis vraiment désolé d’apprendre que vous avez passé un séjour terrible avec nous. Veuillez accepter mes sincères excuses pour les inconvénients occasionnés. Nous avons pris note et prendrons rapidement l’initiative de résoudre ce genre de problème.

6/10 (普通)

Mai、Chicago

家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Great location. It's kind of between Piccadilly Circus and Trafalgar Square. And almost everything else is within a 20 mins walk or a short underground tube ride. The hotel rooms are a bit dated, and the windows don't open. Our room didn't even have a luggage rack. Also, no toiletries aside from soap. The front desk clerks were friendly, but at times very disorganized and slow. Our room came with breakfast, and it was adequate. But honestly, there are plenty of breakfast places and bakeries nearby. Overall, an okay stay, just nothing fancy.
2024 年 3 月に 4 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Mai, Thank you for your feedback. It is my pleasure to hear that you liked our location. I am really sorry for all the inconveniences caused during your stay. We are looking forward to welcoming you soon for better stay.

6/10 (普通)

Joseph、Sandia Park

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is in in good condition and in an excellent location about 100m from Leister Sq. The room is clean and the staff friendly. However, the rooms are very continental with weird layout to the bathrooms and toilets that seem to gather rather than flush the contents. Room cleaning is very late in the afternoon. While the price is acceptable for the hotel I doubt we will stay again.
2024 年 3 月に 3 泊滞在
Team Thistleからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Joseph,Thank you for your review post your stay with us. It has been pleasure hosting you. We hope you'll stay with us in the near future.

10/10 (非常に良い)

FLOR

2024 年 3 月に 2 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Flor, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

8/10 (良い)

Sol、Mont-Royal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location. Location. Location.
2024 年 3 月に 4 泊滞在
Team Thistleからの返信 (投稿日 : 2024 年 3 月 17 日)
Hi Sol,Many thanks for your review, hope you will return in the near future.

10/10 (非常に良い)

Tamra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We felt welcomed...all the staff were pleasant and happy to help.
2024 年 3 月に 5 泊滞在
KSからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear TamraI am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

8/10 (良い)

Alison

2024 年 3 月に 1 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Alison, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

8/10 (良い)

Mireille、MORNAC

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Bon rapport qualité prix
2024 年 2 月に 3 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Mireille,Thanks for this great score! I am glad to hear that your stay was enjoyable and we look forward to welcoming you back soon.Kind Regards,Pierluigi

6/10 (普通)

宿泊されたお客様

家族旅行
2024 年 2 月に 2 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear guest, Thank you for your valuable feedback regarding your recent stay. I really feel sorry to hear that your stay was not up to the mark. Please accept my apologies for the inconvenience caused during your stay.

8/10 (良い)

Torsten

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Für einen Städtetrip übers Wochenende, ist die Lage perfekt. Die ersten Sehenswürdigkeiten sind gefühlt 5 min zu Fuß entfernt. Hotel und Zimmer ist etwas in die Jahre gekommen. Betten sind ok, aber man hört jede Tür knallen und denkt gleich ist jemand im Zimmer. 😉 Also für 2-3 Nächte ist es vollkommen in Ordnung. Personal ist freundlich.
2024 年 2 月に 2 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Torsten,Thanks for your review. I am happy to hear that you enjoyed your stay and I hope to see you again!Kind Regards,Pierluigi

6/10 (普通)

Marilyn

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Good location. Some upgrading needed. Staff very pleasant and helpful.
2024 年 2 月に 5 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Marilyn,Thanks for your review. I am happy to hear the staff was pleasant and you enjoyed our location. I hope to see you again to improve your score further!Kind Regards,Pierluigi

4/10 (不満)

Lucy

気になった点 : 施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Lucy,Thanks for your review. I am sorry to hear that the stay was disappointing. I hope to see you again and deliver a flawless experience.Kind Regards,Pierluigi

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfy hotel in great location
Amazing location, everything was a stone throw's away! The room was smallish, but big enough for a base and the bed was huge and really comfortable. Everything was clean and as expected.
2024 年 2 月に 2 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Guest, Thank you for your wonderful feedback further to your stay at Thistle Trafalgar Square. I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to the hotel many times again in the future. Best regards, Md Didar Alam

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
2024 年 2 月に 3 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 2 月 21 日)
Thanks for your review. I am sorry to hear the stay did not meet your expectations. However, I hope to see you again and deliver a great experience.Kind Regards,Pierluigi

10/10 (非常に良い)

Christina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Cristiana, Thank you for your feedback. It is my pleasure to hear that you had wonderful stay with us. It would be lovely if you come back again and get another amazing experience with us.

4/10 (不満)

Molinda

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The property was in the perfect location and the facilities were of good standard however staff allowed a party to occur in the room next-door to ours until 3am after multiple noise complaints they did not address the issue which was extremely disheartening and left a poor view on a lovely hotel
2024 年 2 月に 4 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Molinda, Thank you for your feedback. I Really feel sorry to hear that we were not able meet your expectation due to the noise issue at 3 am and we were not able to address the issue which is not acceptable. Please accept my sincere apologies for the inconveniences caused during your stay.

10/10 (非常に良い)

Denise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Friendly efficient staff Our room was disappointing, although very spacious the toilet made a noise each time it was flushed and the shower was a dribble!
2024 年 2 月に 1 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Denise, We really appreciate you for your valuable time and effort to provide your feedback regarding your recent stay with us at Thistle Trafalgar. It is really regretting that we were not able to meet your expectation with us. We have taken a note of your feedback and will forward it to right department to take action so that we can avoid this kind of issue in future. We will appreciate it if you give us another chance to meet your expectation.Best regards, Md Didar Alam

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you
All good
2024 年 2 月に 1 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear William,Thanks for your review. I am happy to hear that your stay was enjoyable and I look forward to welcoming you back for another great experience.Kind Regads,Pierluigi

6/10 (普通)

Alessandro

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Le camere, almeno la mia, molto piccola: ben diversa da quella delle foto in fase di prenotazione
2024 年 2 月に 3 泊滞在
Pierluigi - Front Of Houseからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Alessandro,Thanks for your review. I am glad to hear that your stay was enjoyable, but I am sorry to see that the room did not meet your expectations. I hope to welcome you back in the future to deliver a flawless stay!Kind Regards,Pierluigi

10/10 (非常に良い)

Rachel

2024 年 2 月に 1 泊滞在
Pierluigi - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Rachel,Thanks for this fabulous score! I am happy to hear that your stay was great and we all look forward to welcoming you back!

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 2 月に 1 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear John, Thank you for your wonderful feedback further to your stay at Thistle Trafalgar Square.I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

2/10 (非常に不満)

Jenny

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No heating in room and froze all night
2023 年 12 月に 1 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Jenny, Thank you for your review of your stay at Thistle Trafalgar Square.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice stay. Thanks.
An enjoyable stay, helpful accomodating reception staff. Bedroom & Bathroom were good & comfortable. We left our bags all day. Thankyou. The wine was extortionate however and the barman was clueless. Otherwise good.
2024 年 1 月に 1 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear David, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Guest, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super easy check in (receptionist was lovely!). Nice room on the top floor had lovely views over St James’ and was super quiet. Will stay again!
2024 年 1 月に 1 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Alex, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

10/10 (非常に良い)

andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Md Didar Alamからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Andrew, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

6/10 (普通)

Yvonne

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Stay in January
Checkin was horrible, as well as almost no service in the bar
2024 年 1 月に 1 泊滞在
Rachidからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear YvonneI will be addressing the point of staff being unfriendly as it is very important to us to ensure all team members are providing a warm welcome and are attentive to guests in every aspect throughout their stay.

10/10 (非常に良い)

Jo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fab value for a fab location
Brilliant location come out turn the corner and you are in me Leicester square wash access to many areas and underground stations. Super friendly polite staff, s Breakfast was fab and fresh, room was spacious, clean and comfy, nothing bad to note although could have given us more than one bottle of still water for 3 of us and where were the biscuits for our tea 😂😂
2024 年 1 月に 1 泊滞在
Rachidからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear JoI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is centrally located to Trafalgar Square and Piccadilly Circus. Easy access to Underground stations to go to museums and shops.
2024 年 1 月に 8 泊滞在
Rachidからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear AmandaI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.