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ザ クラウン ロンドンの口コミ

4 out of 5
ザ クラウン ロンドン
142-152 Cricklewood Broadway, London, England

口コミ

7.8

良い

評価 10 - 1001 件の口コミ中 331 件が非常に良い" "
評価 8 - 1001 件の口コミ中 367 件が良い" "
評価 6 - 1001 件の口コミ中 154 件が普通" "
評価 4 - 1001 件の口コミ中 81 件が不満" "
評価 2 - 1001 件の口コミ中 68 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

7.6/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

Kei

2023 年 8 月に 3 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear Guest,Thank you so much for your stay and great score.We are delighted you had a nice experience.Come back soon.best wishes,Craig

8/10 (良い)

Takeo

気になった点 : 施設のコンディションと設備
Good
2023 年 4 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 5 月 6 日)
Hello Takeo,So pleased you had a nice experience.Thank you for choosing our hotel.Come back soon.best wishes,CraigGeneral Manager

8/10 (良い)

Redwine118便、日本/神奈川県

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロビーは、カラス張りで吹抜け、そしてソファーも重厚感あり、疲れた身体を癒やしてくれる空間でした。 ダウンタウンからも近く移動に便利な立地(オイスターカード乗り放題利用)。 ベッドのクッションが身体にあったためか心地よいねむりができた。 エアーコン(暖房)のききが悪かった。 アメニティは最小限(ボディーソープ、リンスインシャンプーのみ)
2020 年 2 月に 6 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 10 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 3 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 4 泊滞在
Maria Dellaporta, Reservations Supervisorからの返信 (投稿日 : 2018 年 8 月 17 日)
Thank you for staying with us. We appreciate your feedback!

2/10 (非常に不満)

Nate

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was absolutely horrendous. The first time we get to the room, the thermostat was at 85° in our room. We had to switch rooms but the worst part was the service. We had to request housekeeping 3 times in one day then someone finally showed up. We kept going to the front desk and no one did anything until we finally got it. Then she didn’t even put the sheets on the bed, she handed it to us and then left. One of the worst hotel experiences we’ve delt with. I don’t know who rated this hotel 4 stars but they need their account deleted.
2024 年 5 月に 5 泊滞在

6/10 (普通)

Ria

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

ley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Been here everytime I came to London and I just really like the hotel. In the area we could find a lot of halal restaurants, which was a big plus for us. You also have various shops nearby where you can buy food or drinks. The rooms are nice and the beds are comfy. We had nothing to complain about. And if I ever come to London again, I will probably book this hotel once more!
2024 年 4 月に 2 泊滞在

8/10 (良い)

Marco Daniel Lars

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 4 泊滞在

4/10 (不満)

Jessica

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No one answered phones, first night room was not cleaned (only new towels were placed).
2024 年 3 月に 5 泊滞在

2/10 (非常に不満)

Seán

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The area of "Cricklewood", did not seem like a safe area. I certainly didn't feel safe. The rooms were not very clean, and we found a couple bugs in our room. We asked to be moved, and they (reluctantly) agreed. They gave us a key for another room, which was OCCUPIED!! The people in there were not too happy to have us opening the door (there is no latch to secure the door). They finally found a room for us. I called expedia, to tell them that I am not comfortable here, not happy with this selection. They told me that they could do nothing for me. I spent one night here (of 4 booked nights). Then booked a hotel in another area...There is no tube station nearby here.
2024 年 3 月に 4 泊滞在

6/10 (普通)

Lydia

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Lee

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Lee,We thank you for your recent stay and pleased you had a good experience.Please visit again in the future,Best wishes,Craig

2/10 (非常に不満)

Sarah

2024 年 3 月に 1 泊滞在

6/10 (普通)

FADY

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Great location. Property is not very clean
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

KUK PING ANNIE

2024 年 2 月に 2 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Annie,We thank you for your recent stay and pleased you had a good experience.Please visit again in the future,Best wishes,Craig

10/10 (非常に良い)

Osama

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice cozy and comfortable
2024 年 3 月に 4 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Osama,We thank you for your recent stay and pleased you had a good experience.Please visit again in the future,Best wishes,Craig

8/10 (良い)

Patrick

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Patrick,We really appreciate your stay and score.So pleased you had a nice visit.Come back soon.Best wishes,Craig

10/10 (非常に良い)

Maarten

良かった点 : 清潔度、設備とサービス
It was good value
2024 年 2 月に 2 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Maarten,Amazing to see your score and comment.Thank you for choosing the hotel and come back soon.Best wishes,Craig

4/10 (不満)

Damien

2024 年 2 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Damien,We thank you for your recent stay and sorry you did not fully enjoy your experience.We do hope you would visit the hotel again.Best wishes,Craig

10/10 (非常に良い)

Grace

2024 年 2 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Grace,Wow thank you so very much for the score.We really appreciate your stay and hope you visit again.Best wishes,Craig

8/10 (良い)

Marcos

カップルで旅行
It was a very convenient spot, the food place’s surrounding them were amazing and so yummy. if there was a problem in the room the staff immediately took care of it!
2024 年 2 月に 4 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Marcos,So pleased you had a nice visit and thank you for commenting on our staff.Come back soon.Best wishes,Craig

8/10 (良い)

Aylin

良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Aylin,Thank you for your stay and good score.We are pleased you had a nice experience.Come back soon.Best wishes,Craig

10/10 (非常に良い)

Susan

2024 年 2 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Susan,We are delighted you had a good stay at the Crown London Hotel. Thanks so much and we do hope you will visit again next time you are in Lonon.Best wishes,Craig

2/10 (非常に不満)

Steve

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Remote control did not work in the room for the TV, shower was terrible. Rooms and hotel were very clean and tidy.
2024 年 2 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Steve,We thank you for your stay and sorry you did not enjoy the shower pressure. Thank you for the compliments regarding cleanliness though. We do hope you would give the hotel another visit.Best wishes,Craig

6/10 (普通)

Richard

出張
気になった点 : 清潔度、スタッフとサービス
Smelly, dirty, badly maintained
The hotel looks nice, but i was put in a dirty, smelly room overlooking the swimming pool. The Gym here is a health hazzard, do not be fool by thee picturesAir con didn't work and has made me ill, no tea and coffee in the room. The room smelled like a cross between chlorine and badly maintained air conditioning units. Staff didn't seem bothered. TV didn't work properly. All in, not a great place to stay, most Premier inn hotels are better. This is not a good hotel!!!
2024 年 2 月に 1 泊滞在

4/10 (不満)

Jasdeep

2024 年 2 月に 1 泊滞在

6/10 (普通)

Alexander

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Okey
Good service. Horrible room, a lot of things was broken. Bad neighbourhood
2024 年 1 月に 3 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Alexander,We are sorry we fell short on the room and our team should have picked up any broken items. We appreciate your feedback regarding service.Thank you for staying with us.Best wishes,Craig

6/10 (普通)

Debbie

出張
良かった点 : スタッフとサービス
The hotel is in a good loction to access both central and north west london, The hotel in areas needs some attention but on the whole for the price is ok. However I would recommend on check in ask if you have a connecting door in your room. Unfortunately I was assigned a room with a connecting door which was not an issue until late at night when the noise level of the next room prevented me from sleeping.
2024 年 1 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Debbie,We thank you for your stay and also feedback.Sorry you were disturbed from your neighbouring guests.Pleased you like the location.We do hope you will visit again Debbie.Best wishes,Craig

8/10 (良い)

Hongxia

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Hongxia,We appreciate your stay and very pleased you had a good stay at the Crown London Hotel.Come back soon.Best wishes,Craig

10/10 (非常に良い)

Patrycja

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place it was a good condition.
2024 年 1 月に 1 泊滞在
Hotelからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Patrycja,Wow thank you for your stay and score.Come back soon.We appreciate you staying and your feedback.Best wishes,Craig

4/10 (不満)

Issam

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best of a bad bunch of hotels in the area. Check in took 3 atremps as the first two rooms had issues. The bathroom shower was full of mould/limescale. The extractor fan didn't work. Thr room was not cleaned on one of the days. The tea/coffee supllies were not replaced. The gym wad gull of broken equipment and was not cleaned or attended to all week. The parking is extortionate at £19.95 per night. The pool is extenrwlly owned and guests cannot use it. All of the 'secure' doors for guests are left open so anybody can walk in. Thr location is horrible and the overall experience was terrible. I would rather stay in a travelodge and that says something.
2024 年 1 月に 4 泊滞在

6/10 (普通)

Oliver

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Poor Room, Friendly Staff.
The air con unit did not work. We had to request pillows as they weren’t in the cupboard. There was no hairdryer. The shower head was not adjustable. The bed mattress was dead. The lighting was very poor (no main light) Phone in the room was faulty and didn’t connect. No nice restaurants around other than pricey, limited choice included.
2024 年 1 月に 1 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Oliver,We are sorry we fell short on this occasion.This is not our usual standard please be assured.We hope other elements of your stay you enjoyed.best wishes,The Crown London Hotel

4/10 (不満)

Deryll

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I actually really liked this venue and wanted to come back and the room was cold, we had move rooms after it was beyond freezing, we didn’t get upgraded which was slightly frustrating given our second visit there, to be honest, given the inconvenience of 2am move, I think a refund or a free visit should be offered
2024 年 1 月に 1 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Deryll,We are sorry you did not fully enjoy your stay and apologies that you needed to move roomsDid you speak to the team before you left the hotel?Kind regards,The Crown London Hotel

4/10 (不満)

Mayra

2024 年 1 月に 2 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Mayra,We are sorry we fell short of our usual standards on this occasion.Best wishes,The Crown London Hotel

6/10 (普通)

Aylin

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
My partner and I had booked an execute suite but it was a lot smaller. The staff were warm and welcoming when it came to changing the room. However, our new room smelt like damp but was generally clean besides the smell
2024 年 1 月に 1 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Aylin,Good to see you had a nice visit overall and sorry for falling short in some areas.We do hope you will visit again.best wishes,The Crown London Hotel

10/10 (非常に良い)

Fiona

2024 年 1 月に 1 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Fiona,So nice to see your score -thank you.We appreciate you choosing the hotel and hope we can welcome you back next time you are in London.best wishes,Craig

8/10 (良い)

Haleema

2024 年 1 月に 1 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Haleema,So nice to see you rating.Come back soon.Best wishes,The Crown London Hotel

4/10 (不満)

Ceylan

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Ahmed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Crown
We have stayed here a few times, and have received excellent service by the staff specially the last stay by Onkara Chaphekor who was excellent with his customer service and the way he helped us way beyond his service, knows how to treat customers and respects them. He was one of the reasons we came back. Great location to get in & out of central London, room was good & clean Also every staff member on this visit as well as previous provided excellent service.
2024 年 1 月に 1 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Ahmed,Amazing to read your review so nice.Please do visit again Ahmed.We appreciate you choosing the Crown London.Best wishes,Craig

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Location
Great place to stay with lots of close-by amenities and extremely easy to travel to and from the capital by public transport from
2024 年 1 月に 2 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello David,Wow - we thank you for choosing our hotel and hope we can welcome you back soon.Best wishes,Craig

6/10 (普通)

Sybi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Sybi,Thank you for choosing the hotel and it looks like you had a good visit overall.Come back please next time you are in London.Best wishes,Craig

8/10 (良い)

AK

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family friendly
Had a great stay during the holidays with new years eve, great connection towards the city of london. Cozy neighbourhood with grocerystores. Family friendly and peaceful and quiet in contrast with the busy city centre.
2023 年 12 月に 4 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello AKThank you for staying with us and also the kind review. Its much appreciated and we hope we can welcome you back soon.best wishes,Craig

10/10 (非常に良い)

Samira

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Samira,Wow thank you for the 10 out of 10.Come back soon.best wishes,Craig

8/10 (良い)

Jasmine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay, room wasn’t correct and we still got changed to a different type of room than we booked but regardless still a good stay
2023 年 11 月に 2 泊滞在
The Crown London Hotelからの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Jasmine,Sorry about the error but we are delighted you had a good visit. Please do visit again.Best wishes,Craig

2/10 (非常に不満)

gianfranco

2023 年 12 月に 8 泊滞在

2/10 (非常に不満)

gianfranco

4/10 (不満)

Rosana

2023 年 12 月に 4 泊滞在