There are two novotels Heathrow. It is very difficult to distinguish for the beginer. At first, you should clarify and notice that there are two novotels. In addition, I went to the wrong one. I asked the front to call a taxi. It took 1hr waiting. The private taxi driver was very very bad!!! I and another couple got ride on the same taxi. The taxi driver asked 10 UK pounds
independently. SO, the taxi driver got 20 UK pounds just 5min drive. The distance between two novotels Heathrow is not so far. I strongly recommend to call public taxi not private taxi without meter.
Shuni
2018 年 7 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 5 月 8 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2/10 (非常に不満)
Wilhelmus van
2022 年 4 月 19 日
Wilhelmus van
2022 年 4 月に 1 泊滞在
2/10 (非常に不満)
Sarah
2022 年 4 月 4 日
Sarah
2022 年 4 月に 1 泊滞在
2/10 (非常に不満)
Frances
家族旅行
2021 年 11 月 20 日
気になった点 : スタッフとサービス
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Frances
2021 年 11 月に 2 泊滞在
2/10 (非常に不満)
Daniel
2021 年 11 月 17 日
Daniel
2021 年 11 月に 1 泊滞在
2/10 (非常に不満)
Lems
家族旅行
2021 年 11 月 15 日
気になった点 : 設備とサービス、施設のコンディションと設備
Great hotel but sadly my room had a blocked toilet