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Reviews of Leonardo London Heathrow Airport

4 out of 5
Leonardo London Heathrow Airport
Bath Road, West Drayton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 2204 out of 3934 reviews" "
Rating 8 - Good. 1092 out of 3934 reviews" "
Rating 6 - Okay. 374 out of 3934 reviews" "
Rating 4 - Poor. 148 out of 3934 reviews" "
Rating 2 - Terrible. 116 out of 3934 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bonita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean, and pleasant staff. Food was great. Hotel needs some upgrades.
Stayed 1 night in May 2024

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an excellent landing spot as I arrived from the US headed to Africa. Comfortable and clean. I was able to order room service and utilize the front desk in organizing a taxi. There is a shuttle but it takes time!
Stayed 1 night in May 2024

8/10 Good

Iain, Moncton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport, the restaurant although we didn’t use it looked fantastic. If you arrive close to midnight there’s very very few options for food/snacks.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 22, 2024
Dear Lain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Air conditioned. Good breakfast. Helpful staff
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 22, 2024
Dear Gary,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. Your kind words regarding our breakfast, room facilities and dining means a lot to us. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

CJ

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, nice place to stay and convenient for flying out of Heathrow. I would stay here again!
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 22, 2024
Dear CJ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Jagga

Liked: Cleanliness, staff & service
Great location and easy access to local transport. But 6.80 pounds vs 11pounds pvt uber. Everyone has a different budget so its all good
Stayed 3 nights in May 2024
Response from Leonardo Hotel on May 22, 2024
Dear Jagga,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and facilities
Stayed 1 night in May 2024
Response from Leonardo Team on May 22, 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 22, 2024
Dear Eugene,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Sandra, Warwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ove the eco friendly efforts rolled out by the hotel.
Stayed 1 night in May 2024
Response from Leonardo Team on May 22, 2024
Dear Sandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 Okay

violeta

Traveled with family
Liked: Cleanliness, staff & service
The hotel was average but the gentleman at the reception desk who checked us in was exceptional. We had a problem with our rental car return which took about an hour to clear up and he helped us through the difficulty very patiently and kindly. I failed to get his name, which i regret, because he went above and beyond the call to help us. The hotel itself was average, but we booked it because of its convenience to Heathrow Airport.
Stayed 1 night in May 2024
Response from Leonardo Team on May 22, 2024
Dear Violeta,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great and the room was very nice and has nice amenities. The bed was comfortable. The location has nice transportation options to the airport like hotel link or public busses. The restaurant options are limited to certain hours and There is no early check in without a charge. There is luggage storage in case you want to go to the city. I had stay here several times and I will be back. It feels like a boutique hotel at reasonable price.
Stayed 1 night in May 2024
Response from Leonardo Team on May 21, 2024
Dear Liz,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Good

Mike

Liked: Cleanliness, staff & service
The Assistant Manager Booshka was excellent
Stayed 1 night in Apr 2024
Response from Leonardo Team on May 21, 2024
Dear Mike,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Anjali - Vikas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport staff is very friendly and helpful
Stayed 3 nights in May 2024
Response from Leonardo Team on May 20, 2024
Dear Anjali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport, good check inn and tidy
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 20, 2024
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at lunch was lacking, otherwise great airport stay.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 20, 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. They arranged for a cab to the airport early the next morning and a wake-up call. I would gladly stay there again.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 20, 2024
Dear Robert,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and restaurant staff were helpful and friendly. Very quiet room even tho we faced the runway.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 20, 2024
Dear Keith,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

6/10 Okay

paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quite a basic hotel Arrived at 22.20, dropped of luggage in the room and went to the bar. Told I only had a choice of about 4 things in the menu as the full menu not available past 10pm!!! Would expect more. Room adequate but small. Wouldn’t stay here agsin as far better hotels at LHR. Price paid was about £100 so not cheap.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 20, 2024
Dear Paul,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to the airport
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 16, 2024
Dear Moira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

morris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late, around 12am (late flight in from HK), and checked out early around 7am, so really this place was all about a mattress and pillow. It was perfect, clean, good attentive staff and close to the airport. The only difficulty I found was that I was surprised that along with our room cost there was an extra cost for parking in the hotel carpark. This cost was 15 pounds for not much more than 7 hours. Obviously coming from New Zealand, this was a shock, but during our time in the UK we are beginning to understand that parking costs are high in a number of cities. Otherwise, we were very happy with our stay, and would recommend.
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on May 16, 2024
Dear Morris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Leonardo Team on May 20, 2024
Dear Gregory,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to Airport with shuttle. clean.
Stayed 1 night in May 2024
Response from Leonardo Team on May 16, 2024
Dear Jamie,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our clean room. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, hard to find by car, but friendly helpful staff and very close to the airport but well soundproofed
Stayed 1 night in May 2024
Response from Leonardo Team on May 16, 2024
Dear Tony,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Additionally, ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed me to check in two hours early, my tummy appreciated it.
Stayed 1 night in May 2024
Response from Leonardo Team on May 16, 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Mr. Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean & modern. The food at the bar excelled and the Breakfast was excellent!
Stayed 1 night in May 2024
Response from Leonardo on May 15, 2024
Dear Lynn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is a convenient for quick and easy access to Heathrow Airport. The negative issue is the food quality and selection at the restaurant is severely wanting.
Stayed 1 night in May 2024
Response from Leonardo on May 15, 2024
Dear Daniel,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hoppa shuttle bus service is a big reason to make hotels near Heathrow a good option, but not if they were substandard with respect to service and schedule as they were this visit.
Stayed 1 night in May 2024
Response from Leonardo on May 15, 2024
Dear Doughlas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a very helpful and pleasant staff.
Stayed 1 night in May 2024
Response from Leonardo on May 15, 2024
Dear Jan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a spacious and clean room. And very easy to use the paid shuttle to and from the airport terminal. Staff was friendly and helpful, and the restaurant was nice. I did not check out the environments outside, and there's not much space surrounding the hotel. Good for travelers wanting to make sure they're on time for their flights.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 14, 2024
Dear Matthew,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The area around, but property was nice!
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 14, 2024
Dear Claudia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Pardis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast included variety of options and the quality was good. Gluten free bread with dedicated toaster was available as well. The staff at reception was not super welcoming when I went to get coffee around 1 am.
Stayed 1 night in May 2024
Response from Leonardo Team on May 13, 2024
Dear Pardis,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially our full varied English buffet breakfast. We are, however, very sorry to read about the inconveniences you experienced during your stay. We will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 Excellent

Amanda C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff. Convenient to airport but not a good location if you want to explore London.
Stayed 1 night in May 2024
Response from Leonardo Team on May 13, 2024
Dear Amanda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leonardo on May 15, 2024
Dear Francesca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Kikelomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. One of the staff (Ivan) was particularly nice.
Stayed 1 night in May 2024
Response from Leonardo Team on May 13, 2024
Dear Kikelomo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. It is fantastic that you found our staff very accommodating, especially Ivan. We hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Adrian, Negril

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and location for Airport - Combined with competitive pricing
Stayed 1 night in May 2024
Response from Leonardo Team on May 11, 2024
Dear Adrian,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially the modern room that offered excellent value for the price. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. . We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay. Had a 12 hour layover at airport so stayed here. Wish we could have experience more. Saw restaurant and bar which was full of laughter and everyone was friendly. Staff made us welcome and upgraded our room at no cost, they arranged our travel back to airport in morning and coffee. Would love to go back.
Stayed 1 night in May 2024
Response from Leonardo Team on May 11, 2024
Dear Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. . It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

6/10 Okay

Estrella

Traveled with group
Disliked: Amenities
Small dinning area the hall. The lobby needs TLC
Stayed 8 nights in May 2024
Response from Leonardo Team on May 11, 2024
Dear Estrella,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. We will promptly share your comments with our management team, and together, we will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

8/10 Good

Stuart

Liked: Cleanliness, staff & service
U
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 11, 2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, service and food were excellent.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 11, 2024
Dear Fred,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Owning

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room. just little old property but really convenience location
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Owning,Thank you for your feedback! We are glad you found our rooms spacious and appreciated our convenient location. We're committed to providing comfortable accommodations. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future.Kind regards, Leonardo Team

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms with very comfortable beds
Stayed 1 night in Mar 2024
Response from Leonardo Team on May 10, 2024
Dear Tina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our long stay over at Heathrow. Yes, it was busy in the morning. Although many restaurants were crowded we did find a place to eat and have refreshments as we waited for our flight home.
Stayed 1 night in May 2024
Response from Leonardo Team on May 11, 2024
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay. Nice bar area. Bus from terminal to the door from the Bus Station.
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are also pleased to hear that you found our hotel to be an ideal place to stay before a Heathrow flight. Our convenient location near Heathrow is designed to provide a comfortable stopover experience for our guests. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Good

Yoram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better pillows
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Yoram,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Lawrance

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay for overnight only.
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Lawrance,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, easy access, acceptable restaurant and bar. Large, clean, comfortable room. Good value.
Stayed 1 night in May 2024
Response from Leonardo on May 9, 2024
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Lenda, Frederick

The staff at check in in was so attentive and helpful!
Stayed 1 night in May 2024
Response from Leonardo on May 9, 2024
Dear Lenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed by the front staff—we arrived VERY late & the front desk treated us with warmth & efficiency. He immediately removed stress about getting to the airport by booking our transfer & booked our breakfast. We had a great sleep. Our room was clean, comfortable & very quiet. Breakfast was delicious
Stayed 1 night in May 2024
Response from Leonardo on May 9, 2024
Dear Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Bridget,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Terita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very helpful with great tips about the area and what to do, how to get around. I would stay again and I do recommend it.
Stayed 1 night in Apr 2024
Response from Leonardo on May 9, 2024
Dear Terita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team