外観

ヒルトン ロンドン キャナリー ワーフの口コミ

4 out of 5
ヒルトン ロンドン キャナリー ワーフ
South Quay, Marsh Wall, London, England

口コミ

9.2

とても素晴らしい

評価 10 - 1002 件の口コミ中 709 件が非常に良い" "
評価 8 - 1002 件の口コミ中 202 件が良い" "
評価 6 - 1002 件の口コミ中 52 件が普通" "
評価 4 - 1002 件の口コミ中 23 件が不満" "
評価 2 - 1002 件の口コミ中 16 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

George

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
Artyからの返信 (投稿日 : 2023 年 4 月 8 日)
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback. Kindest Regards.

10/10 (非常に良い)

TAKAHIRO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
neighbor
surrounding environment is good!
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在

8/10 (良い)

Vito

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the spacious and modern rooms
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Manuela

良かった点 : スタッフとサービス、施設のコンディションと設備
We had booked two adjacent rooms for our family of five. Check in was easy and we even got offered a complimentary glass of prosecco. Beds were comfy and the breakfast buffet offered plenty of options for all our tastes.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Oleg

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was good. Nothing to complain about.
2024 年 4 月に 3 泊滞在
kristynaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Oleg,Thank you for your high score. We are glad that you have enjoyed your stay with us and we hope to improve so we can make it 5 next time.Thank youBest regardsHotel management

10/10 (非常に良い)

JOSE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my second time in London, but my first stay in Canary Wharf. Great area to walk around, safe, plenty of restaurant and shopping options nearby. Our room was huge and comfortable, sound proofing windows, check-in and out was fast and simple. Will definitely consider this option for future stays.
2024 年 5 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jose,Thank you for staying with us and thank you for giving us such a high score. We are glad that you have enjoyed your stay with us and the surrounding area also. we hope to accommodate you at very near future.Thank youBest regardsHotel management

10/10 (非常に良い)

Maggie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was there for a weekend with my nephew who had never been to london before. He loved it and the hotel was a huge part of that. The staff were lovely, attentive and couldn't do enough for you.
2024 年 5 月に 3 泊滞在
kristynaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Maggie,Thank you for the lovely review. We are glad that you have enjoyed the time with your nephew here with us.We hope to accommodate you very soon.Thank youBest regardsHotel Management

10/10 (非常に良い)

Sharon

カップルで旅行
Our room was as large as an American Hilton room. The staff was very professional and the breakfast choices were fantastic. Great location, too.
2024 年 5 月に 4 泊滞在
kristynaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Sharon,Thank you for your very positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management

10/10 (非常に良い)

KIN SANG KEVIN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoy the stay in Canary Wharf Hilton
2024 年 4 月に 11 泊滞在
kristynaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kin,Thank you for your positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management

6/10 (普通)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property but annoyed that I cannot get Hilton points due to booking thru Expedia. Also emails did not come through about quick check in from Expedia and had to wait to check in with no details about me shared
2024 年 4 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Aaron,Thank you for sharing your experience with us. As the valued Hilton member we recommend to book directly with us rather than through the third party, in order to earn points. That way also you will receive the invoice right away to your email address. We hope to see you soon.Thank youBest regardsHotel management

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a good stay without any issue.
2024 年 4 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Paul,Thank you for giving us such a high score. We are glad that we were able to make your stay pleasant and comfortable.We hope to see you soon.Thank youBest regardsFront of House

8/10 (良い)

Queen Esther

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Patricia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception staff and concierge were exceptional. Friendly, helpful and made us feel special. A truly lovely stay, will be back.
2024 年 4 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Patricia,Thank you very much for such a lovely feedback. We are glad that you have had such a pleasant stay with us and we are definitely looking forward to having you stay with us in the near future.Thank youBest regardsFront of House

10/10 (非常に良い)

Caroline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My daughter was running the London Marathon so it was nice for her to soak in the bath afterwards. The room was a good size and it had a fridge which was useful.
2024 年 4 月に 2 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Caroline,Thank you for taking the time and writing such a lovely review. We are happy to hear that you had such an amazing time with us. We hope to see you very soon.Thank youBest regards

10/10 (非常に良い)

JAMES

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic breakfast. Great room. Very helpful and firndly staff.
2024 年 4 月に 2 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear James,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

10/10 (非常に良い)

R.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear R,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

6/10 (普通)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Matthew,Thank you for staying with us. We hope that we can do better on your next stay.We hope to see you very soon.Thank youBest regardsHotel Management

10/10 (非常に良い)

Carsten

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was ready when we arrived early. Very nice and helpful staff. Easy check- in and check-out. The hotel is located only 5 minutes from the tube station. With the Jubilee Line it is only a short ride to different sightseeing places. The Elizabeth Line is a direct connection to Heathrow Airport. This is a very good hotel for a city trip to London with the family.
2024 年 4 月に 4 泊滞在
pからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Carsten, Thank you for taking your time to provide us with your feedback. We are glad to hear you enjoyed your stay with us from check-in to check-out and our staffs have been helpful throughout your stay. Location of the hotel was convenient for your stay and travelling was easy. We will share your positive feedback with our team members. Hope to see you again at Hilton Canary Wharf. Kind regards, Pratik GRM

8/10 (良い)

Mark

It was nice. Quick tube ride to most places
2024 年 3 月に 3 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Mark,we are glad that you have enjoyed the stay with us and the location.We hope to see you very soon.Thank youHotel Management

8/10 (良い)

Bettina

良かった点 : 清潔度、スタッフとサービス
Good
2024 年 3 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Bettina,Thank you for giving us such a high score.We hope to impress you more next time to get the 5.Thank youBest regardsHotel management

10/10 (非常に良い)

Philip

2024 年 3 月に 1 泊滞在
krisrtynaからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Phillip,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

10/10 (非常に良い)

Simon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the second time we have stayed at this hotel. Close to the O2 so perfect for our needs. The room was clean and offered everything we needed. Bed a little uncomfortable but we are spoiled by our Tempur mattress bed.
2024 年 3 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Simon,Thank you for taking your time to submit the review. We are happy to hear that you enjoyed your stay with us.We will pass the positive feedback to our housekeeping department. We are sorry to hear about the bed condition.We hope to accommodate you vey soon.Thank youBest regardsHotel management

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great hotel and perfect location for the O2 arena which was just one stop on the tube.
2024 年 3 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Maria,Thank you for giving us such a high score.We are glad that you have enjoyed your stay with us and we hope yo see you very soon.Best regardsHotel Management

6/10 (普通)

Katie

家族旅行
良かった点 : 清潔度、設備とサービス
I made a booking for two double rooms and requested adjacent rooms as we were travelling with teens and a family room is no longer suitable. This was also repeated by telephone a week before travel. I was told that rooms couldn't be assigned until the day, but they would do everything possible to fulfill my request, so I was disappointed when we checked in that we weren't even on the same floor and also told there was nothing they could do. After a continued conversation, the check in team actually were able to move us to the same floor and then found us two rooms together. Quite the turnaround from 'nothing they could do'. I do have to wonder if the hotel really did 'everything possible' to help me as promised. An unnecessary annoyance at the start of our stay unfortunately.
2024 年 3 月に 1 泊滞在
Pからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Katie, Thank you for taking your time to provide us a feedback of your recent stay with us. We understand how important it is to have adjacent rooms, especially when traveling with family. Please accept our apologies for the initial miscommunication and inconvenience you faced upon check-in. Your feedback regarding the handling of your request has been shared with our team to ensure such situations are addressed promptly and efficiently in the future.We're glad to hear that our check-in team was able to rectify the situation and accommodate your request for adjacent rooms on the same floor. While we're pleased with the positive outcome, we regret that it took a continued conversation to achieve this and acknowledge that it caused unnecessary annoyance at the beginning of your stay.Please be assured that your satisfaction is of utmost importance to us, and we strive to provide exceptional service to all our guests. We hope the rest of your stay was enjoyable, and we appreciate your understanding and patience throughout the process.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate our commitment to exceeding your expectations.Kind regards, Pratik GRM

10/10 (非常に良い)

Mandy

良かった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Mandy,Thank you for giving us such a high score. It really brings our effort into the perspective. This is exactly what we strive for.We hope to see you soon again.Best regardsHotel Management

10/10 (非常に良い)

LEE、Botolph Claydon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Lee,Thank you for taking the time and submitting very positive feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you very soon.Best regardsManagement

10/10 (非常に良い)

Sean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Maryam at the hotel reception was professional, friendly and checked us in very quickly. Thank you.
2024 年 3 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Sean,Thank you for sharing the positive feedback with us. We will pass the praise to Maryam. This is exactly we are thriving for.We hope to see you soon.Best regardsKristyna

8/10 (良い)

christopher

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location for docklands and the staff were friendly!
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Christopher,Thank you for your positive feedback. We are glad that you have enjoyed your stay with us and we hope to see you in the near future.Best regardsKristyna

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Donna,Thank you for staying with us and we hope you enjoyed your time here. Please do let us know if there is anything to improve. We would love to hear any positive suggestions.Best regardsKristyna

10/10 (非常に良い)

Shirley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful staff & lovely interesting area
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Shirley,Thank you for submitting very positive feedback. We are glad to hear that we made your stay satisfactory. We always thrive to impress our guests the best way possible.We hope to see you soon.Best regardsKristyna

10/10 (非常に良い)

Michael

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location for visiting the o2.
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Michael,Thank you for taking your time to submit the feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again.Best regardsKristyna

8/10 (良い)

Shaun、Winkfield

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy for 02, comfortable beds, lovely reception staff
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Shaun,We appreciate your positive feedback. We thrive to engage with our guests and love to hear that we left very positive impression.We hope to see you soon.Best regardsKristyna

10/10 (非常に良い)

Adele

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved it.
Loved it. Staff were very friendly and nothing was too much trouble for them. Room was huge, modern and lovely and clean. Breakfast was plentiful, fresh, tasty and really well organised. Would definitely recommend to others and stay there again.
2024 年 2 月に 2 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Adele,We are glad to hear that you found our staff friendly and accommodating. This is exactly what we strive for. We always try to exceed ours guests experience. We hope to see you very soon.Best regardsKristyna

10/10 (非常に良い)

Esther

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic stay!
We had a fabulous stay which started with a complimentary glass of fizz! The room was spacious & very comfortable with some lovely special touches. The breafast was delicious with a fabulous selection of food on offer. All the staff were extremely friendly and helpful. We had not visited Canary Wharf before but were pleasantly surprised at how much there was to do. We stayed in Canary wharf as we were going to Abba Voyage, which was amazing! We'll be back.
2024 年 2 月に 1 泊滞在
kからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Esther,We are delighted to hear that you have had a great time while staying at our property. We are happy to hear that you enjoyed your Abba Voyage event and we hope to see you very soon.Best regardsKristyna

10/10 (非常に良い)

Kyle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant hotel friendly staff and great walking distance for the tube for the jubilee line to get to the O2 which was only one stop definitely would recommend
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Kyle,Thank you for the positive feedback. We are glad to hear that you have enjoyed your stay with us. And we hope to accommodate you soon.Best regardsKristyna

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We found our room in this hotel spacious and clean. Staff were really friendly with a welcome glass of Prosecco and a chocolate as it was Valentine’s Day - a nice little touch!
2024 年 2 月に 1 泊滞在
kristynaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Anne,Thank you for such a lovely review. We will pass it on to our team. And we hope to see you again soon.Best regardsKristyna

10/10 (非常に良い)

steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was brilliant and made are stay here was wonderful.
2024 年 2 月に 2 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for your kind words! We're thrilled to hear that our staff's brilliance contributed to making your stay with us wonderful. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's always rewarding to receive positive feedback like yours.We truly appreciate you taking the time to share your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards, Guest relations executive

10/10 (非常に良い)

Rob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Long queue at reception when we arrived, but staff were working the queue very well and it was not too long a delay at all, despite the sudden rush of people all at once. The breakfast was excellent, room very clean and comfortable. Thank you.
2024 年 1 月に 1 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Rob, Thank you for taking the time to share your feedback with us. We're thrilled to hear that despite the long queue at reception upon your arrival, our staff were able to manage it efficiently and ensure that your wait was kept to a minimum. Providing prompt and attentive service, especially during busy periods, is a priority for us, and we're glad to hear that our team's efforts were appreciated.We're also delighted that you enjoyed the excellent breakfast and found your room to be clean and comfortable. Your satisfaction with our amenities and services is our ultimate goal, and it's wonderful to know that we succeeded in meeting your expectations.Your feedback is incredibly valuable to us, and we truly appreciate your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards, Guest relations executive

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 2 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

Christine

2024 年 1 月に 2 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

JAMIU

The place is a nice place to enjoy with family
2024 年 1 月に 1 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

8/10 (良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

James

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would stay again.
I found the Canary Wharf area pleasantly surprising. A bit business oriented perhaps but there were many choices for food and shopping (if inclined). Transportation was relatively convenient and short distance to get to the property. Good options on the tube with the Elizabeth line and Jubilee lines not a far walk (less than 12 min). However, be advised the DLR lines run right next to the hotel. Originally staff put me next to the line and being a light sleeper, the sound of the trains going by would have been a tad disturbing for me. Fortunately, staff accomodated me to a quieter part of the hotel (albeit the view was somewhat dreary - but I wasnt there for the view anyway - just some quiet rest at night).
2024 年 1 月に 2 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for sharing your experience with us. We're delighted to hear that you found the Canary Wharf area pleasantly surprising and that you enjoyed the convenience of transportation options nearby.We apologize for any inconvenience caused by the proximity of the DLR lines to your original room. Ensuring our guests' comfort and a restful night's sleep is paramount to us, and we're pleased that our staff was able to accommodate your request for a quieter room. Your comfort is our top priority, and we're glad we could make adjustments to ensure you had a peaceful stay.While we regret that the alternative room may not have had the desired view, we're glad to hear that it still provided the tranquility you needed for a good night's rest.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards, Guest relations executive.

10/10 (非常に良い)

Trond Ove

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The reception services and people are fantastic, very nice touch with prosecco at arrival and day two :-)
2024 年 1 月に 3 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for your kind words! We're delighted to hear that you had such a fantastic experience with our reception services and staff. Providing a warm and welcoming atmosphere for our guests is something we take great pride in, and it's wonderful to know that our team's efforts were appreciated.We're thrilled that you enjoyed the little extra touch of Prosecco upon arrival and on day two. It's gestures like these that we hope enhance your stay and create lasting memories.Your feedback is invaluable to us, and we truly appreciate you taking the time to share your positive experience. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future!Warm regards, Guest relations executive

10/10 (非常に良い)

kayleigh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are very polite and welcoming. The rooms are nice and i like the fact you have a fridge and bottle water in ur room. Also that the bathrooms has face cloths.
2024 年 1 月に 1 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest, Thank you very much for taking the time to share your positive feedback about your recent stay with us. I'm delighted to hear that you found our staff to be polite and welcoming, and that you enjoyed the amenities and features of your room.We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that you appreciated the complimentary bottled water in your room, as well as the inclusion of a fridge for added convenience. Additionally, I'm glad to hear that you found the presence of face cloths in the bathrooms to be a nice touch.Your kind words serve as encouragement for our team to continue delivering exceptional service and maintaining the high standards that we strive for. We truly value your feedback and appreciate your patronage.We look forward to welcoming you back to our hotel in the future, and if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards, Guest relations executive

10/10 (非常に良い)

Tyler

2024 年 1 月に 1 泊滞在
Henryからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Tyler, Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you. Warm regards, Guest relations executive

10/10 (非常に良い)

Sander Sebastiaan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prima locatie om London te verkennen. Openbaar vervoer dichtbij en het ontbijt is echt heerlijk. Verse omeletjes worden voor je gebakken, lekker brood en volop keuze
2024 年 1 月に 3 泊滞在
Artyからの返信 (投稿日 : 2024 年 1 月 21 日)
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 (非常に良い)

Vi

Na
2024 年 1 月に 4 泊滞在
Artyからの返信 (投稿日 : 2024 年 1 月 21 日)
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.