デラックス スイート 2 ベッドルーム | セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、アイロン / アイロン台
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ヘストン ハイド ホテルの口コミ

4 out of 5
ヘストン ハイド ホテル
North Hyde Lane, Hounslow, England

口コミ

7.4

良い

評価 10 - 1007 件の口コミ中 300 件が非常に良い" "
評価 8 - 1007 件の口コミ中 341 件が良い" "
評価 6 - 1007 件の口コミ中 159 件が普通" "
評価 4 - 1007 件の口コミ中 96 件が不満" "
評価 2 - 1007 件の口コミ中 111 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

7.2/10

設備とサービス

7.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

6/10 (普通)

agu、Tokyo

良かった点 : 清潔度
コネクティングルーム用の部屋だったのか隣の声や物音がだだ漏れで寝るのに苦労した ルームキーを毎日アップデートしにフロントに行くのが面倒だった 徒歩での利用だったがゲートから建物入り口までが泥だらけの歩道で何ら清掃されておらずまたその歩道に乗り上げて駐車してある車があり不便だった
2020 年 2 月に 3 泊滞在
Meghnaからの返信 (投稿日 : 2020 年 2 月 24 日)
Dear agu. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 2 泊滞在
Jorgenからの返信 (投稿日 : 2019 年 12 月 16 日)
Dear Anonymous, Thank for your rating and for staying with us. I am sorry that we didn’t meet your expectations on all levels but I hope that we will see you back again. Best regards Jorgen Rasmussen General Manager

8/10 (良い)

A.T

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅からちょっと歩くのが難点でした。 私は車でなかったので。でも普通の住宅街という感じで、特に夜道も危険と感じなかったです。 従業員さんの対応は良かったし部屋は広くて快適でした。全体的に、満足です。
2018 年 12 月に 7 泊滞在
Jorgenからの返信 (投稿日 : 2019 年 1 月 7 日)
A.T.様 本当にありがとうございました。またお会いしましょう。 宜しくお願いします ヨルゲンラスムッセン ゼネラルマネージャー

8/10 (良い)

Ranbir

良かった点 : 清潔度、スタッフとサービス
Good size room, all the facilities were closed they did message to let me know, so ok for a bed for the night.
2024 年 4 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ranbir, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

8/10 (良い)

Stuart

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Very convenient location with large free car park. The hotel is being used for migrant housing, but this wasn't a problem for me. The restaurant is closed to cater for migrants, but I was offered breakfast delivered to the room if required. The room was spacious and clean. It won't suit anyone looking for a destination hotel as minimal facilities, but I would stay again if just looking for somewhere to stay convenient for Twickenham or Heathrow.
2024 年 4 月に 1 泊滞在
Heston hyde staff からの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Mr RobertsThank you for your kind response and we are happy you had a lovely stay and we wish to see you again and make your stay still better.Have a lovely day ahead.Best regardsHeston Hyde Hotel staff

2/10 (非常に不満)

Joanna

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel being used to house refugees, no restaurant and dreadful noise in the hallways. Felt needed a chair behind the door for safety overnight, would not recommend to anyone.
2024 年 4 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2024 年 4 月 26 日)
Good morning Joanna,Thank you for leaving your review. The hotel does advise guests that the facilities are closed not only on the website but also in your confirmation. I am sorry that you didn't enjoy your stay.Best regardsJorgen RasmussenGeneral Manager

8/10 (良い)

Bayar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Bayar, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Theo

2024 年 3 月に 3 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Theo. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

10/10 (非常に良い)

Mr jaswinder

2024 年 3 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Mr Jaswinder ,Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Samantha

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This isn't a hotel anymore. It's for asylum seekers. There are sketchy people sitting everywhere/walking in and out. The building smells disgusting and all amenities (dining room, pool, gym) have been shut down for a long time and will never open again, it's not a hotel anymore. Very unsafe feeling. The room was also horrible. We checked in early so we could use the bathroom before going into the city... because there are no lobby bathrooms. We were in the room 5 minutes, noticed broken window. We came downstairs to go to the city and told them about the problem. They said they would fix it. We didn't leave a single thing in the room, felt unsafe. We came back at night for 15 minutes. In that time, we assessed the room. Checked for bedbugs... but mid check stopped looking because we noticed there weren't even fitted sheets on the bed. On top of the mattress was a puffy mat, and picking it up revealed the pee stained mattresses. I mean lots of stains. In addition to the pee stains all over the beds, one bed had a burn/stab through it about 6" x 2". The other, blood stains. There was dried white substance on the curtains. The desk in the room was damaged/cut up on top. We stopped inspecting so I don't know what else was in there. We immediately booked another hotel and went downstairs to leave and hopefully get a refund (not happening). In the corner of the lobby is a section filled with black trash bags (at least 100) and a table and logging computer. We left, No refund
2024 年 2 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Samantha. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

helena

グループ旅行
気になった点 : 施設のコンディションと設備
False advertised rooms wasn’t as advertised on website basic and grotty needs renovation None of facilities open and used as a home to asylum seekers which we wasn’t informed of
2024 年 2 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Helena,Thank you very much for leaving your review and for staying with us. I apologise for the facilities being closed but it is mentioned on the Expedia website. Best regards Meghna Mehta Front Office Manager

10/10 (非常に良い)

Farah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They gave me a free upgrade whilst i was here for work.
2024 年 1 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Farah, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Harshani

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Harshani, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

P

2024 年 1 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear P,Thank you for leaving your review. I hope that we will see you back again sometime in the future.Best regardsJorgen RasmussenGeneral Manager

2/10 (非常に不満)

Sairam

2024 年 1 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Sairam,Thank you very much for leaving your review. I am sorry that your rating shows that we did not meet your expectations on all levels and I apologise for that.Best regardsJorgen RasmussenGeneral Manager

4/10 (不満)

Harmeet

2024 年 1 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Harmeet, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Rajinder

2024 年 1 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Rajinder, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

10/10 (非常に良い)

Yaldrem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Yaldrem, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Kiran

2023 年 12 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Kiran. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

4/10 (不満)

Alun

2023 年 12 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Alun, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

4/10 (不満)

Craig

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Heston Hyde has much potential as a business hotel, however at present it is being used as temporary housing which is obviously not mentioned during the booking process. Sadly this lead to a noisy internal environment, for example, children were scooting up and down the corridors until the late hours. It also has sadly led to a closure of all facilities, this was particularly frustrating as I have planned to take a swim before heading out for dinner. I couldn't fault the cleanliness but sadly the other factors mean I could not recommend a stay here.
2023 年 11 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Craig. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again in future. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Kuga

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We have stayed 2 night very noisy so many refugees are there untidy room service very poor there is no tea bags .waste of money we spend £75 for night
2023 年 11 月に 2 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Kuga. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Kieran

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Good stay but bar and restaurant were clised
2023 年 10 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Kieran,Thank you very much for your review and I am happy that you enjoyed your stay. I hope we will see you back soon.Best regardsJorgen RasmussenGeneral Manager

6/10 (普通)

Oyediran

良かった点 : スタッフとサービス、施設のコンディションと設備
It’s average.
2023 年 10 月に 2 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Oyediran,Thank you for taking the time to leave your review and for staying with us. I hope we will have the pleasure of accommodating you again very soon.Best regardsJorgen

10/10 (非常に良い)

Dale

2023 年 10 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Dale,Thank you very much for your 10 star rating and for staying with us. I hope that we will see you back again soon.Best regardsJorgen

2/10 (非常に不満)

Sharan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was disgusting, it won’t let me post picture but it was so dirty. Waste of money, nothing was clean, bedsheets had hair, sink was gross. The room wasn’t cleaned at all; toilet wasn’t even flushed, towels were dirty and wet.
2023 年 7 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Sharan,Thank you for your feedback. I apologise for the issues you mentioned but I am surprised that you did not raise anything about this while you stayed here over two months ago? You complained about someone entering your room without knocking which I also apologise for but in regards to the cleanliness of the room you did not mention it once while staying. Not even when you raised the other complaint. You arrived early and went to the room. Had I entered a room in the state you describe I would immediately have complained. The room obviously wouldn't have been serviced and you should not have been checked into it but due to human error it obviously happened. I wish you had raised this issue while you were here and we would have moved you to another room immediately. I sincerely apologise for the error.Best regardsJorgen RasmussenGeneral Manager

10/10 (非常に良い)

Emma

良かった点 : 施設のコンディションと設備
Wry good staff
2023 年 9 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 9 月 7 日)
Dear Emma, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Rajinder

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this property is used for Asylum seekers, and we were not told. at over a hundred and twenty pound per a room , i am shocked. We booked two rooms for a wedding, and found the Bar and pool were closed also. there were people hanging around all night. the rooms were not great, and the water pressure was not good. They even took a deposit which i was not expecting Expedia should not have this on the website and should of told me.
Meghna Mehtaからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Rajinder. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Darren

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Darren, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

4/10 (不満)

Chris

2023 年 8 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Chris,Thank you for leaving your rating. It looks like we didn't meet your expectations on all levels and I apologize for that.Yours sincerelyJorgen RasmussenGeneral Manager

4/10 (不満)

Andrew

家族旅行
良かった点 : 清潔度、客室の快適度
Shouldn't be on this site
This Hotel is no longer a hotel its a centre to house refugees/ asylum seekers. Therefore should not be open to guests. Yes our room was fine but we were at different ends of the hotel to our daughters. They had strict instructions not to leave the room or answer the door. Many men just hanging about the corridors and outside. Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night. A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am. Please remove this hotel from your site until its returned to a Hotel.
2023 年 6 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 7 月 20 日)
Dear Andrew. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Geneva、Los angeles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Thanks for the upgrade! Hallways could be a lot cleaner……seems like ppl were living here, not a hotel. Weird vibe.
2023 年 7 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Geneva, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned but I hope that hasn't deterred you from visiting again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Rahmah Nurdin

良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 7 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Rahmah Nurdin, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Sukhninder kaur

カップルで旅行, 家族旅行
気になった点 : スタッフとサービス
We didn’t know that hotel turn into refugee champ it’s was horrible trip everything was close no bar no food no pool.
2023 年 6 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Sukhninder Kaur. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations. I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Louise

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I am so angry and will take this further Hotel advertised with pool bar and restaurant Non are open It is being used as a hostel Dirty plates line the corridor piles of black bags in lobby Huge fight in the middle of the night in the room next door and i was truelyscared all night I had just teavelled from australia and just wanted a meal and bed got no sleep a d no food available as advetised You description is misleading to say rhe least
Jorgenからの返信 (投稿日 : 2023 年 6 月 20 日)
Good morning Louise,I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, the email that was sent to you after your booking informing you of the same and that it was stated on the website as well. I am sorry but we did all we could to advise you of it.Yours sincerelyJorgen RasmussenGeneral Manager

2/10 (非常に不満)

Leia

2023 年 6 月に 2 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Leia. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

10/10 (非常に良い)

Ashvini

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great stay, spacious and the staff were welcoming
2023 年 6 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 6 月 15 日)
Dear Ashvini, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Lucas

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The property is not as advertised. Avoid.
2023 年 5 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 6 月 1 日)
Dear Lucas. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

mark

出張
気になった点 : スタッフとサービス
avoid
receive an email in the afternoon , informing no facilities available on site, no restaurant , bar , swimming pool , when turning up , security on the doors , lots of people milling about, when asked what is going on , advised that the Home Office had taken over the hotel, housing immigrants , this hotel should not be available to book
2023 年 5 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Mark. Thank you for your review . I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Shazia

気になった点 : 客室の快適度
2023 年 4 月に 2 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Shazia, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Icilda

家族旅行
Overall not too comfortable.
2023 年 4 月に 2 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Icilda. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 (普通)

Alex

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Old furniture. No amenities. Room could have been better cleaned
2023 年 4 月に 2 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Alex. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

8/10 (良い)

Thangapermal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious and tidy.
2023 年 4 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Thangapermal,Thank you very much for your 4-star rating and for staying with us. I hope that we will see you back soon.Best regardsJorgen RasmussenGeneral Manager

4/10 (不満)

Amrik

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Miscommunication: error on part of front desk host who I spoken to the day previous to booking. This staff member didn’t convey correct information to me regards check in time. The duty manager did address this problem adequately shortly after but still the scene at the front desk during check in was a major embarrassment for us. Regarding a fair value for money this is about a 7/10. Slightly higher than what it’s worth. Clean room. Double bed is actually two singles joined together very flimsily. Spacious room. Was told the restaurant and more importantly the swimming pool was closed, major disappointment.
2023 年 3 月に 1 泊滞在
Meghnaからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Amrik, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned .I apologise for the facilities being closed but it is mentioned on the Expedia website. but I hope that hasn't deterred you from visiting again. Best regards Meghna Mehta Front Office Manager

2/10 (非常に不満)

Mr James

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
We wouldn’t return
There was a security breach so if you left your room you had to get staff to let you back in. We wouldn’t return.
2023 年 3 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 3 月 13 日)
Mr James. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again soon. Best regards Meghna Mehta Front Office Manager

4/10 (不満)

Sonia

良かった点 : 客室の快適度
It was very disappointing. There was no bar or restaurant service which we weren’t told about, so we had to go to the nearest pub to eat.This was a taxi ride there and back when we like to sit and enjoy the hotel which we have paid good money for. It was full of asylum seekers which we weren’t told about either. It was very intimidating and I felt too uncomfortable to get a breakfast as the asylum seekers were there getting theirs.
2023 年 2 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Sonia,Thank you for your review and for staying with us. It is clearly stated on Expedia that the pool & Restaurant is closed under the description. In regards to the group staying from the home office it would be discrimination to notify about them and why any warning should be given is beyond me as they go about their business as other guests. Best regards Meghna Mehta Front Office Manager

10/10 (非常に良い)

Meysam

2023 年 1 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2023 年 1 月 24 日)
Dear Meysam,Thank you very much for your review of 10 and for staying with us. I hope that we will see you back again soon.Best regardsJorgen RasmussenGeneral Manager

4/10 (不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
All facility services closed.
Used to use the hotel pre covid but since then the bar area and restaurant hasn’t been reopened. Staff say the Home office have taken over half the hotel, can only assume the reason which would explain the spa, restaurant and bar being closed. It’s ruined the hotel in my view. If you want to eat you go out or order takeaway and eat on your room. Staff helpful. My colleagues and I will not be staying there again until the home office are out with their ‘clients’ and the services are back open.
2022 年 12 月に 1 泊滞在
Meghna Mehtaからの返信 (投稿日 : 2022 年 12 月 5 日)
Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again soon. Best regards Meghna Mehta Front Office Manager

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice people
2022 年 11 月に 1 泊滞在

6/10 (普通)

James

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel. Wedding function disturbs.
Regular user of this hotel. Current issue is there is no restaurant or bar open still for hotel users. However functions are still going ahead. Unfortunate stay this time, wedding function music could be heard until around 11.30pm. Bass vibrations through the floor. Hotel rooms, staff all high standard as per usual.
2022 年 10 月に 1 泊滞在
Jorgenからの返信 (投稿日 : 2022 年 10 月 24 日)
Dear James,Thank you very much for leaving your review and for staying with us regularly. I apologise for the noise from the wedding, but I am happy that you otherwise enjoy your stays. We look forward to seeing you back at some point.Best regardsJorgen RasmussenGeneral Manager