Lombok Vacations from ￥136,896

The hotel had no reception, which is a glorified air bnb therefore not a hotel. The check-in system is lousy. You are reliant on your phone to open doors, what if your battery dies? Next, most of the staff were very unpleasant, rude at best. One of them literally hustled my partner to pay the bill mid-stay meanwhile the booking was in my name. I was in the room trying to pay via their lousy link which barely worked. Next the bed was very uncomfortable, mattress was too soft. We ended up with back pains. This area is too far from Amsterdam there’s no need. I do not recommend.and I’m actually very offended at how they hustled my partner to pay the bill mid-stay while the booking was in my name.

Customer Service was excellent!

Beautiful boutique hotel In fabulous location.

The hotel was clean and attractive. Would have liked coffee in the room. They didn't have our room ready when we checked in after an 18 hour trip and we were extremely tired. After the 3rd attempt to get a room the desk clerk got us upgraded to a family room so we could get some sleep. Very much appreciated.